Luther Westside Volkswagen

Cars and People Ben Illies and Jeremy Erickson know their business, cars and people. They know that without people, no one will buy the cars, they know without the ca Ben Illies and Jeremy Erickson know their business, cars and people. They know that without people, no one will buy the cars, they know without the cars, there is nothing to sell. Ben put the work in to get the information I needed. Both Ben and Jeremy were willing to work with me in an honest and ethical manner. Volkswagen as a company above Rudy Luther, is willing and wants to work with you. I won't buy a car from another company. More

Low pressure system When walking into Luther Westside Volkswagen, I came in looking for a vehicle I had seen online. Little did I know, my husband would fall in love with When walking into Luther Westside Volkswagen, I came in looking for a vehicle I had seen online. Little did I know, my husband would fall in love with a completely different vehicle while we were there. Vince did an amazing job helping me make a decision without any pressure to buy. I would recommend Vince and Luther Westside to anyone looking for an enjoyable car buying experience. More

Best service team in town. Our experience with Rick Westlund and his fine staff in service was supurb; frankly it just doesn't get better! They figured out a compilcated prob Our experience with Rick Westlund and his fine staff in service was supurb; frankly it just doesn't get better! They figured out a compilcated problem on my wifes vehicle and made things perfect. Great communication from start to finish. These people truly care about their customers and want things to be exceptional; they did for us. We have purchased and serviced over 60 vehicles from Luther Westside over a 20 year run... more to follow too. I reccomenend Westsdie Sales and service to my clents, family and friends because I know they can be trusted to perform. Managers Chris Palmer, Tom Daiey, and Steve Hendricks are likely to score 'Best in the USA." They all do good work & service.for every customer. What a Dealership! More

Engin cover repair Service is great, friendly, knowledgeable. Love getting my car washed. We have dealt with quite a few of the service team. Rick has been who we hav Service is great, friendly, knowledgeable. Love getting my car washed. We have dealt with quite a few of the service team. Rick has been who we have dealt with lately and he is the best. We have had VW cars since 1974. Love them. More

Awesome to work with easiest place to buy a vehicle Best place to buy a vehicle very easy experience all the staff were friendly my salesman Bob did a great job and I would recommend this place Best place to buy a vehicle very easy experience all the staff were friendly my salesman Bob did a great job and I would recommend this place More

Excellent service every time! The Luther West Side staff do AMAZING work! They attend to every detail. They listen, they communicate well. they are very kind and respectful. Of cou The Luther West Side staff do AMAZING work! They attend to every detail. They listen, they communicate well. they are very kind and respectful. Of course, Steve Hendricks as their leader is the BEST in the business. I trust him and his staff to do the right thing always. More

Awesome service Customer service was great! Only problem was a little bit of a wait, took longer than expected but they were busy. Friendly staff and nice clean busin Customer service was great! Only problem was a little bit of a wait, took longer than expected but they were busy. Friendly staff and nice clean business. More

Excellent Service! Our entire experience was excellent. Helton was extremely knowledgeable and helpful. He kept us informed and made us feel very comfortable during ever Our entire experience was excellent. Helton was extremely knowledgeable and helpful. He kept us informed and made us feel very comfortable during every step of the purchase process. We highly recommend Helton and would definitely buy a car from him again. More

Good sales and service, poor finance I purchased a "World Auto" (VW speak for certified) certified pre-owned in April of 2017. I worked with Bobby Scala, and while he wasn't the best I'v I purchased a "World Auto" (VW speak for certified) certified pre-owned in April of 2017. I worked with Bobby Scala, and while he wasn't the best I've ever dealt with, he was pleasant and inoffensive. He went out of his way to make sure the winter tires were removed from my trade-in, and fixed it when the tech removed THE WHEELS from my trade-in, whereas I only wanted the tires. The trade-in offer for my Saab was reasonable, and I accepted. The few service trips I've made have been good - pleasant service writers and service completed in a timely fashion. Free rentals while car is under factory warranty. Service writers give great updates via phone call or text message. My one-star deduction comes from the finance dept. We got 1.9% financing via VW's CPO financing promotion, so we decided to finance through VW Credit and the West Side VW. Everything was pretty straightforward until I had to run through the "extras" (wheel/tire protection, extended service coverage, paint protection...the usual add-ons), the finance guy looked at me like I was from Mars when I declined all of these pure profit-makers. He made me feel very uncomfortable and stupid for declining them. I wish I remembered his name. Anyway, I wouldn't hesitate to buy there again, and I continue to return for service. More