Luther Westside Volkswagen

Great experience The salesman was extremely helpful in helping me find my next vehicle. He was quick to have each vehicle I wanted to test drive ready for me. He was a The salesman was extremely helpful in helping me find my next vehicle. He was quick to have each vehicle I wanted to test drive ready for me. He was accommodating and friendly. More

Excellent Service, Above and beyond! I consistently receive great service from West Side. I have purchased two cars from them and whenever I go in for service they go above and beyond to I consistently receive great service from West Side. I have purchased two cars from them and whenever I go in for service they go above and beyond to make it a positive experience and take care of my vehicle and myself. The explain what they are going to do, do what they say, and their follow through is excellent. I appreciate doing business with them as they break the mold of the stereo typed "Car Dealership" They have earned my loyalty again and again. More

5 Time Returning Luther Customer Unsatisfied We had an appointment with Mikhail, who was busy at the time and were set up with Vince. Right off the bat, Vince was not very friendly and was condes We had an appointment with Mikhail, who was busy at the time and were set up with Vince. Right off the bat, Vince was not very friendly and was condescending. He showed us cars without taking into account any input from us. After test driving three cars and looking at more, we came inside. Vince came up with a number to which we agreed upon, signed and shook on it. We went to the lounge area where Vince came and said “it will be $1,000 more, let me know if you still want it.” And walked away. We were confused and so we went to his desk were he was very rude and condescending after he had been the one who had made the mistake, saying “we knew better”. We had looked at multiple vehicles and had no idea the specifications on each one specifically. We asked to speak with the manager, who sat down and yelled at us. It was not a good experience at all. Very rude and accusatory. We would have left and not purchased anything, except for the fact that we needed to due to winter approaching. Not happy with the lack of respect for the customer and the accusatory and condesendong attitudes. The man we worked with from financing (from Arizona) and Mikhail were outstanding to work with. If we ever decide to come back we will be asking for them, and them only. More

Honest and Professional I was going to the dealer to look at 3 potential vehicles I had found online for test driving before purchasing. When I arrived, I was greeted by Helt I was going to the dealer to look at 3 potential vehicles I had found online for test driving before purchasing. When I arrived, I was greeted by Helton C. who quickly determined what type of vehicle I was looking for and how I was going to use it so that we wouldn't have to waste time looking at vehicles that weren't going to work for me. Helton was clearly focused on helping me find what I would be able to make use of instead of trying to sell me something more or less which wouldn't work for me. During the entire process, I never felt pressured or manipulated in any way. Once I had test driven the vehicles I was considering and made a decision, Helton walked me through the straightforward pricing which made me feel at ease and it gave me confidence in proceeding. The entire process felt honest and genuine which is the most I could ask for during the entire experience. More

Fun to buy a car there Professional and friendly staff. Quick turn-a-round. Great pricing....makes the purchase a fun experience. I have purchased several cars at WestSide. Professional and friendly staff. Quick turn-a-round. Great pricing....makes the purchase a fun experience. I have purchased several cars at WestSide. I recommend that store to all my family and friends. More

2015 TDI Passat Bobby was excellent to work with, and very knowledgeable. Will return for another. Fair price on an excellent car. The process was made very easy. Bobby was excellent to work with, and very knowledgeable. Will return for another. Fair price on an excellent car. The process was made very easy. More

Updated Kept me updated as I was waiting for car to be serviced. Explained needed services without pressure. I have had two cars serviced here and have alway Kept me updated as I was waiting for car to be serviced. Explained needed services without pressure. I have had two cars serviced here and have always been happy. More

Great experience! Working with Brendan was great. He is very professional and knowledgeable. The process went very smooth and quick. I would highly recommend anyone who Working with Brendan was great. He is very professional and knowledgeable. The process went very smooth and quick. I would highly recommend anyone who is looking for a pre owned VW to head to West Side. It is worth the drive. More

excellent service! Very informative, friendly, and thorough. I don’t recall the name of the service person who checked me out but he was great to explain what was done Very informative, friendly, and thorough. I don’t recall the name of the service person who checked me out but he was great to explain what was done to my vehicle. More

EXCELLENT SERVICE! Highly recommend! Best VW service department in the city! Quick, smart service and great place to wait and work while your car is being worked on. Called to get my 60k Best VW service department in the city! Quick, smart service and great place to wait and work while your car is being worked on. Called to get my 60k service on my car and they were able to get me in that day, 30 minutes from making my call. More