Luther Westside Volkswagen

Transmission fluid change The appointment process was easy (by phone) and the work was done as expected. It did take longer than I expected based on the time estimates I got wh The appointment process was easy (by phone) and the work was done as expected. It did take longer than I expected based on the time estimates I got when making the appointment and when checking in. About 1 hour longer. However, the waiting area is nicely appointed so I made good use of my time. I appreciate the workstation area with table and plug in for my computer. Also nice to have coffee, hot water and snack bars provided at no charge. More

Excellent I recently traded in my 15-year-old Passat on a Golf wagon. Brandon was knowledgeable, helpful, courteous, and professional. In fact, those words migh I recently traded in my 15-year-old Passat on a Golf wagon. Brandon was knowledgeable, helpful, courteous, and professional. In fact, those words might apply to everyone we dealt with there. Thanks to Luther for a positive car-buying experience. More

Friendly & Professional Service Purchasing a car is always a stressful situation, especially when you're in a time crunch to do so. I've been into dealerships where I was not treated Purchasing a car is always a stressful situation, especially when you're in a time crunch to do so. I've been into dealerships where I was not treated seriously or respected because of my age. Craig Schow helped me with my used car purchase (2018 Tiguan). He treated me with the upmost respect and did not make me feel pressured into any immediate purchase. Though he had only been at the Westside dealership for under a month, he was very knowledgable on the products/service he was selling, and if not he make sure to get me the accurate information! I'm very happy with my purchase and service received from Craig and the VW Westside team. More

Excellent service overall Great experience when I took my car for its first service. The time of the service was quick and the service adviser gave an explanation on the work d Great experience when I took my car for its first service. The time of the service was quick and the service adviser gave an explanation on the work done. More

Quick service with options The Service Advisor was quick to get us checked in and verify what we needed done. When an issue came up with alignment and tires, he cane to us with The Service Advisor was quick to get us checked in and verify what we needed done. When an issue came up with alignment and tires, he cane to us with numerous options on how to move forward, including the option to get them elsewhere if we wanted, which I found very refreshing and low pressure. More

Used VW Passat purchase Worked with Bobby. A pros pro. He did what he said when he said he would do it. Easy to work with, and respectful of my time. Worked with Bobby. A pros pro. He did what he said when he said he would do it. Easy to work with, and respectful of my time. More

Juri is great Juri was patient, understanding, and professional as I was going through the process of deciding which model Golf to get and from which dealership. I Juri was patient, understanding, and professional as I was going through the process of deciding which model Golf to get and from which dealership. I went to four other dealerships (not all VW) and ended up getting a car from Westside. More

Great people and very quick I had excellent service while at the dealership. Juri was timely, friendly and incredibly professional. All service members were very attentive and ma I had excellent service while at the dealership. Juri was timely, friendly and incredibly professional. All service members were very attentive and made my experience a good one! More

They were there for me, when I needed help. My car had issues and I required a new vehicle that was reliable during life transitions. They were extremely helpful in helping me out! Thank you! My car had issues and I required a new vehicle that was reliable during life transitions. They were extremely helpful in helping me out! Thank you! More

Excellent service, nice facility The waiting area is very functional for waiters who need to work. The staff even let me use an empty office to do a conference call while I waited. The waiting area is very functional for waiters who need to work. The staff even let me use an empty office to do a conference call while I waited. The updates were helpful. The staff were friendly. My car was very clean when I got it back. More