Luther Westside Volkswagen

Felt dismissed and issue persisted I felt like the in-take guy didn't have time for me. When I brought up some additional concerns about my newly bought used VW Jetta, I felt like he wa I felt like the in-take guy didn't have time for me. When I brought up some additional concerns about my newly bought used VW Jetta, I felt like he was belittling me and dismissing my concerns. My horn muffled everytime we had heavy rain and it happened again after they "Fixed it." . I don't plan on returning to this VW dealership for servicing my vehicle. More

Thanks! I had such a good experience with Helton, he was so nice and helpful! Would recommend him and the dealership 100%. I love my new Tiguan. I had such a good experience with Helton, he was so nice and helpful! Would recommend him and the dealership 100%. I love my new Tiguan. More

Great buying experience We live in Lincoln, Ne... we we’re looking for a specific car and we found it at Luther Westside. All negotiation was done on the phone and in emails. We live in Lincoln, Ne... we we’re looking for a specific car and we found it at Luther Westside. All negotiation was done on the phone and in emails. Your sales representative Brian Trevino was knowledgeable, professional, super friendly and amazing to work with- He additionally met us half way by driving the car to Mason City, IA, washed it and filled the gas tank! What a professional and all around great person! Brian has also been so helpful in answering questions about the car when you tube and or the manual don’t get the job done! We can’t say enough regarding what a terrific experience this has been! We expect all of our future cars will come from Luther Westside with Brian as our sales representative! Thanks for a 5 star experience. More

Service was excellent! They kept me updated on the time I had left waiting and the waiting room was very comfortable. The problems with my car were fixed immediately and I h They kept me updated on the time I had left waiting and the waiting room was very comfortable. The problems with my car were fixed immediately and I had no trouble at all! More

Good service Service was performed as described within the stated time frame. Transportation arrangements were made to my work and back to the dealership which was Service was performed as described within the stated time frame. Transportation arrangements were made to my work and back to the dealership which was very convenient. More

Forgot to wash the car and charged for loaner car Forgot to wash my car and washed after delivering my car! When we booked for service we requested for loaner car , they booked rental car . They didn’ Forgot to wash my car and washed after delivering my car! When we booked for service we requested for loaner car , they booked rental car . They didn’t inform they charge for rental car . If we knew it before we have got our other car . 30$ for 6 hrs . More

Service Everyone was very friendly & respectful. They checked my car for any leaks, didn’t find any & didn’t charge me for their time or the loaner car they Everyone was very friendly & respectful. They checked my car for any leaks, didn’t find any & didn’t charge me for their time or the loaner car they gave to me. More

A bit surprised The purchase of this used car was to me, excessive in price. We drove from owensboro KY for this car. She bought it. When we were told by the dealer t The purchase of this used car was to me, excessive in price. We drove from owensboro KY for this car. She bought it. When we were told by the dealer they would pay for a problem we found, back home, my thoughts were .. yeah right .. but they in fact did pay for this repair. I have a good idea of the profit made and I knewe the repairs were built into the price, but I was still taken aback when the repair was actually paid to repair the problem as promised. More

Good job, but not a lot of follow thru I had to wait at the counter for 10 mins to have my advisor fix the $15 off coupon that was supposed to be taken off. He was too busy helping someon I had to wait at the counter for 10 mins to have my advisor fix the $15 off coupon that was supposed to be taken off. He was too busy helping someone with their car that was waiting even though the counter gal called him 3 times, he never said anything to us. Then the older gentleman who was the runner who got my car was extremely flirty which made me extremely uncomfortable, he gave me my key but wouldn’t leave. Then I get out to my car and they never bothered washing it! WTH I have always had every single one of my 4 VW’s washed no ifs ands or buts! I have even had they wash my mats for me with out asking. I didn’t want to go ask the flirty runner to wash it for me. If fell like the lack of follow thru was very prominent yesterday. More

Set of keys it was easy to get new set of keys. Estimated an hour and took a little less than hour. Good workspace for me while I waited it was easy to get new set of keys. Estimated an hour and took a little less than hour. Good workspace for me while I waited More