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Luther Westside Volkswagen
St. Louis Park, MN
5,307 Reviews
For over 50 years, Westside Volkswagen has provided residents of St. Louis Park and the surrounding area with award-winning service. We are one of the nation's largest Volkswagen dealers, so you know you're getting a quality experience when you shop with us. Our friendly staff loves to sell and service Volkswagens, and we look forward to using our knowledge and experience to help you find your perfect car.
At Westside VW, our customers come first. We work hard so that you are well taken care of. Whether you are interested in a new or pre-owned car, we want to help you get the most for your hard-earned money. Let us help you find exactly what you're looking for!
When you buy a vehicle from Westside VW, your purchase comes with an added bonus of discounts and warranties. It's called the Luther Advantage and we think it's a pretty good deal, but you can check it out for yourself to learn more about why it pays to become part of the Luther family!
We're proud to be a part of the St. Louis Park community and we love to support it through volunteering and fundraising efforts. As a part of the Luther Automotive Group family, we also recycle used oil, oil filters, antifreeze, batteries, tires and sheet metal.
Whether you know exactly which car you want or have no idea where to start looking, give us a call at 952-377-4100 and we can answer all your questions. You can set up a time for us to have your perfect car ready for a test drive and then visit us at 2370 Hwy 100 South, St. Louis Park, Minnesota. Connect with us on Facebook, Twitter, YouTube and Google+. We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 PM - 4:30 PM
Sunday Closed
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Showing 5,307 reviews
July 24, 2019
Disappointed: slow and unhelpful 2hrs for a scheduled oil change??! The service rep (Ryan N.) was far from helpful. I received a standardized text after checking in suggesting to call 2hrs for a scheduled oil change??! The service rep (Ryan N.) was far from helpful. I received a standardized text after checking in suggesting to call or text with any questions while my vehicle was in service. I tried both, multiple times. No answer! My name was never called over the PA once it was complete (45min after the quoted end time). Once I got a chance to locate the service rep and get my paperwork, the service rep (Ryan) showed no interest or even offered to walk me thru the inspection checklist or ask if I had any questions. Further more, once he rushed off, I was left standing unsure where my car even was... not impressed! More
by nwag16
Verified CustomerEmployees Worked With
Ryan N
July 24, 2019
Great responsiveness and flexibility with my schedule. Great experience every time. This was my third vehicle purchase at Luther Westside Volkswagen. The staff are knowledgeable and demonstrate great ent Great experience every time. This was my third vehicle purchase at Luther Westside Volkswagen. The staff are knowledgeable and demonstrate great enthusiasm, friendliness, and attention to customer service. More
by DAVE
Employees Worked With
Mikhail Lemishenko, Brad Kreiss
July 24, 2019
Purchase: Pre-Owned Beetle Great experience. Sales gal (Lynn Grissom was wonderful) and Vincent (finance was great, helpful, and explained the financing very well). Would defi Great experience. Sales gal (Lynn Grissom was wonderful) and Vincent (finance was great, helpful, and explained the financing very well). Would definitely recommend Luther Westside Volkswagen. More
by DEBBI.WUNDERLICH
Employees Worked With
Sales, Lynn Grissom/Finance, Vincednt
July 23, 2019
Michelle was very helpful in getting process completed for p Michelle was very helpful and patient with me showing different vehicles and financing options. She found the best option for me which was affordable Michelle was very helpful and patient with me showing different vehicles and financing options. She found the best option for me which was affordable was to purchase my leased vehicle. More
by SCOTT.PASSE
Employees Worked With
July 23, 2019
Salesperson Helton Great - Service Terrible -change tires I bought the car from salesperson Helton accepting the sticker price with the VW posted discount. I also agreed to the trade-in value of my old GTI. I bought the car from salesperson Helton accepting the sticker price with the VW posted discount. I also agreed to the trade-in value of my old GTI. My only demand was swapping out my summer tires to install on the new GTI. The Service department didn't have time the day of the purchase so someone from Service was supposed to call within two days which they did not. I called and scheduled an 830am appt on 7/23. I arrived at 805am and was told it would be two maybe three hours which is ridiculous. I realize these are low profile tires but this should take one hour being careful not to scratch the wheels. I received a call about 130pm advising my car should be ready by 2pm at the latest 3pm. I arrived at 3p (6.5 hours after my appt) and the tires had not been swapped. I was told ten more minutes which took 20 more minutes. There was tire paste over all four wheels and tires. There was tire paste on the left fender. I realized the front left wheel had two chips after removing the paste. I spent 20 minutes using tar remover to get most of the paste off the wheels but tires will have to wear off. I spent another 45 minutes driving home in rush hour traffic which I wanted to avoid by scheduling early. The finance guy was friendly but claimed he did not know the money factor on the proposed lease. I opted to buy the vehicle given the poor leasing terms despite only traveling 7500 miles per year. Also, one of the other salespeople (Doug) sent his lease buyer ahead of me despite me being their 20 minutes earlier so she could lease an Atlas. The salesperson and finance guy (Craig) knew exactly what they did. I told Helton about this nonsense. I just waited twenty minutes then this woman takes another 45 minutes asking many questions. Craig apologized for the delay. I bought the 2019 VW GTI Rabbit Limited Edition because there are none around that are cornflower blue with a 6 spd manual. The car sold itself. I will follow Helton to whatever dealership he is at but have zero loyalty to Westside and will bring my vehicle elsewhere for better service (timely, clean and professional like Inver Grove VW). I rated two stars only because of Helton otherwise it would be a zero. The young lady behind the service counter was very sweet and helpful. Teh young guy next to her enver looked up from his monitor despite me waiting directly in front of him for 15 seconds. She noticed and came over to help. You do not have a service culture at this dealership. More
by MG-LINDBERG
Employees Worked With
Other Employees :
Doug Karnuth, Brendan Chamberlin, Jeremy Erickson
July 22, 2019
"Verry Happy with the overall Experience" I had the pleasure of working with Maura Broucek, while purchasing my new 2019 Jetta, Not only was Maura extremely knowledge about the VW Jetta, but s I had the pleasure of working with Maura Broucek, while purchasing my new 2019 Jetta, Not only was Maura extremely knowledge about the VW Jetta, but she was a delight to work with. Maura, is very detail orienteered and everything went extremely smooth, I highly recommend this dealership and the fine staff you employ at the Westside location! Thanks for everything! - Matt Bailey More
by MATTHEW.BAILEY2
July 21, 2019
Easy Car Buying Experience Wanted an e-golf, which are a little hard to find in the midwest. Even though the description said it can charge in 2 hours in a normal wall outlet (I Wanted an e-golf, which are a little hard to find in the midwest. Even though the description said it can charge in 2 hours in a normal wall outlet (It takes ~24 hours if the batter is dead), they had the inventory. They were also easy to deal with, once I had decided to buy it only took me a couple hours to get my trade-in processed and send me on my way with my new vehicle. More
by DROIDEKA9990
Employees Worked With
July 21, 2019
A great shopping experience with my mother in law! Jeremiah was simply awesome! Thank you for your help finding the right car for our mother. She absolutely loves it. It was nice not to have to negotia Jeremiah was simply awesome! Thank you for your help finding the right car for our mother. She absolutely loves it. It was nice not to have to negotiate price and the car fax report was a nice help. More
by TEAMHOWES
Employees Worked With
July 21, 2019
I was completely taken care of I was very impressed, so much do that I’m writing this review and I don’t write reviews. The way everything is organized, the staff, the option for sh I was very impressed, so much do that I’m writing this review and I don’t write reviews. The way everything is organized, the staff, the option for shuttle service, and most importantly how things were explained left me with such a great experience I was looking forward to coming back. Usually I feel kind of out of place, this was the exact opposite. Thank you. 0 jl More
by BNORD0
Employees Worked With
Jeremy Erickson
July 21, 2019
Thank you! A quick turn around to get a brand new and amazing car. Great service and always so friendly. Makes purchasing from you guys so easy. A quick turn around to get a brand new and amazing car. Great service and always so friendly. Makes purchasing from you guys so easy. More
by SCHMIA20
