Luther Westside Volkswagen

Best car purchasing experience to date. We were incredibly indecisive, and Lynn from the new car sales side spent an entire afternoon with us and our 5 year old looking at both new and old v We were incredibly indecisive, and Lynn from the new car sales side spent an entire afternoon with us and our 5 year old looking at both new and old vehicles. We came back two more times before finally purchasing a new Tiguan. Our child adored her, which made the entire experience so much easier. We are very happy with our new car, and Lynn made it very clear that this was her ultimate goal for us. More

Outstanding customer service! Craig Schow made the purchase of my car a pleasure. He is a true professional and I’d highly recommend him! He simplified the many details of my purc Craig Schow made the purchase of my car a pleasure. He is a true professional and I’d highly recommend him! He simplified the many details of my purchase. More

Great courteous service Great courteous service. Don’t see any reason to guild the lily. I will not be leaving future reviews for service if you insist on a dissertation of Great courteous service. Don’t see any reason to guild the lily. I will not be leaving future reviews for service if you insist on a dissertation of how good your service is. More

10,000 mi checkup and oil change This was performed in a timely manner while I waited. A recall was fixed and the tires rotated which meant I didn't have to make a separate trip. This was performed in a timely manner while I waited. A recall was fixed and the tires rotated which meant I didn't have to make a separate trip. More

Best Experience Not only was the car I test drove everything I wanted, the sales team was SO kind and understanding of my nerves as a first time car buyer. They eased Not only was the car I test drove everything I wanted, the sales team was SO kind and understanding of my nerves as a first time car buyer. They eased all of my fears with their inviting spirit and I never felt pressured in any way like I had feared. 10/10 would recommend this dealership! Shout out to Maura and Marc for walking me through everything and answering my questions! More

Excellent Service They had a caring attitude, explained things clearly, did not insult me when I did realized I pushed a wrong button and thought something was broken, They had a caring attitude, explained things clearly, did not insult me when I did realized I pushed a wrong button and thought something was broken, gave me a wonderfully clean car. Know wonder I am happy with the service department. More

making the customers wait extra longer After the Service person consult with me about the work has performed. I am very satisfied with Treyvon Allen Quotes for replacement tires and wheel After the Service person consult with me about the work has performed. I am very satisfied with Treyvon Allen Quotes for replacement tires and wheel alignment pricing is inline with other shops I have scheduled for this work to be performed at your dealer. Then I have to wait an extra 30 minutes for the person that review/approve the final paper work. That is bad customer service practices.. I have to go back to nag the Treyvon Allen to find the the dude that do the final approval. Will only recommended the dealership when you improved this practices More

Scheduled maintenance Everything went well surrounding my appointment to have the oil changed in my Jetta. When I pulled in, I didn't wait for the service consult to greet Everything went well surrounding my appointment to have the oil changed in my Jetta. When I pulled in, I didn't wait for the service consult to greet me and get the process going. He said the appointment, because I was waiting, would take about an hour, and that's what happened. The young man who checked me out was very polite and gracious. All-in-all, a very good experience. More

Sales consultant provided outstanding service My sales consultant found the exact vehicle I was looking for. I was able to purchase it before it entered the dealer’s general inventory. My sales consultant found the exact vehicle I was looking for. I was able to purchase it before it entered the dealer’s general inventory. More

Smooth experience with service appointment The service appointments always go smoothly here, and the waiting area is comfortable and stocked with amenities. There is also free Wi-Fi to keep one The service appointments always go smoothly here, and the waiting area is comfortable and stocked with amenities. There is also free Wi-Fi to keep one connected. More