Luther Westside Volkswagen

awesome Always get great service and friendly work force. Love to visit again for any service needs. Whether a factory required service or a minor routine ch Always get great service and friendly work force. Love to visit again for any service needs. Whether a factory required service or a minor routine check, you guys are awesome. More

Skid plate had been removed for used car prep and not been reinstalled. Service department took care of issue in 30 minutes or less. Very friendly and efficient. Coffee was good too! been reinstalled. Service department took care of issue in 30 minutes or less. Very friendly and efficient. Coffee was good too! More

Very helpful and prompt. I would recommend the dealership to anyone. I was on for a BE Beetle recall and the time quoted to do it was under. to anyone. I was on for a BE Beetle recall and the time quoted to do it was under. More

Carole Jean Anderson is an excellent sales associate! Very positive experience!! I have leased a number of VWs from other dealerships, but this was the best experience I have ever had - by a longshot. C Very positive experience!! I have leased a number of VWs from other dealerships, but this was the best experience I have ever had - by a longshot. Carole Jean and the rest of the Westside team are exceptional. Carole Jean was so patient and kind and answered all my questions. I wasn't sure if I should buy new or used or if I should lease. Carole Jean weighed all the pros and cons with me. And her sense of humor made the whole process fun. I was there for over 4 hours and it was actually fun! More

door lock repair The problem was resolved. I took around 4 hours which seemed long. My car was washed which was very nice, thank you. One issue was when I got home I f The problem was resolved. I took around 4 hours which seemed long. My car was washed which was very nice, thank you. One issue was when I got home I found a 3 foot long flexible rubber/plastic strip lying on my back seat. At first I thought it was a discarded part from my door lock replacement project but then I wondered if it was supposed to go someplace. I compared one of the other doors to see where the plastic strip was supposed to go and discovered it was never put back on the door after the lock repair. More

Excellent! Overall service was very good and smooth! Was well informed about the my vehicle’s process status, along with some helpful suggestions, very much appreciated! well informed about the my vehicle’s process status, along with some helpful suggestions, very much appreciated! More

Purchased a 2014 VW Passat My 2009 VW Jetta was totaled in an accident recently and searching for a car with only 1 vehicle (a loaner) and my girlfriend and I working was diffic My 2009 VW Jetta was totaled in an accident recently and searching for a car with only 1 vehicle (a loaner) and my girlfriend and I working was difficult. But Luther Westside was very accommodating to our hours and sudden availability. They were straightforward and had prices that beat every other VW we looked at. More

It was a great experience. We had a lot of questions in which they were answered. Moreover, I appreciate the transparency with the process. Thank you. which they were answered. Moreover, I appreciate the transparency with the process. Thank you. More

Staff inclusivity I was pleased by the experience to see the inclusivity of the staff. Persons who were new to the tasks and others who have handicaps were executing i I was pleased by the experience to see the inclusivity of the staff. Persons who were new to the tasks and others who have handicaps were executing important work. With so many companies not hiring persons with disabilities I was thankful Westside was taking a stand. Cars today help sell themselves with safety and security applications so the human touch is welcomed. Still learning about all the new features and understanding such issues as breaking in tires. This is our 8th VW and I hope not our last. More

Ive been happy here in the past but this time was a little different. When I initially scheduled my service appointment, scheduler (lady) was not accomadating at all and actually kind of rude. Had to little different. When I initially scheduled my service appointment, scheduler (lady) was not accomadating at all and actually kind of rude. Had to rent a car from Enterprise and they were wonderful. Service was good with getting parts replaced and maintenance but at check out, no one really knew exactly what I had got dine. I was pretty disappointed with the begining and end this time and I got a lot of work done. More