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Luther St. Cloud Honda - Service Center

St. Cloud, MN

4.7
3,503 Reviews

3,503 Reviews of Luther St. Cloud Honda - Service Center

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October 01, 2020

Yes but beware. I feel like I was sold a service that I definitely shouldn't have needed yet... I have less than 17,000 miles on my CRV and was talked into changing out rear diff fluid. I told my husband More

by Tjfetzer
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Van Dorn
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I'm not sure I have the right guy I rated.
Oct 02, 2020 -

Luther St. Cloud Honda responded

Thank you for your feedback. Customer satisfaction is very important to us. We appreciate your business.

October 01, 2020

No complaints. Service was completed when they said it would be done. Communication was on time to the customer. Servicing of work was clean and respectful. More

by skhart20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dane Fransen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2020 -

Luther St. Cloud Honda responded

We are grateful for your kind words about our Service Center. Customer satisfaction is very important to us. We appreciate your business.

October 01, 2020

We purchased new michelin tires for our Honda CRV. It was very easy to get an appointment and the service dept and parts did a great job. We are happy. More

by DEBLAR235
Recommend Dealer
Yes
Employees Worked With
Dane Fransen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Reinke
Oct 02, 2020 -

Luther St. Cloud Honda responded

Thank you for choosing our Service Center. It's so nice to hear that you had a 5 star experience. We appreciate your business, and look forward to seeing you again!

September 29, 2020

I thought we could get a courtesy car while you worked on the recalls, but we did not. This is the first time I have not had a courtesy car at all the other dealers that I have worked with. More

by JUDND2002
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Casey Van Dorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2020 -

Luther St. Cloud Honda responded

Thank you for your feedback. Customer satisfaction is very important to us. We look forward to seeing you again!

September 29, 2020

The device was thorough friendly and efficient. I was updated and contacted when there was further work needing attention. I was glad I could use a coupon since it was quite a bit more expensive than jus More

by KARENLUANN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacey Dingmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : change. Worked with one
Sep 30, 2020 -

Luther St. Cloud Honda responded

Thank you for sharing about your recent visit. We are happy that you had a positive experience. Your business is greatly appreciated. We look forward to seeing you again!

September 27, 2020

I was happy with the service.I also was made aware of a few more problems that my car has.I was also happy with the price.Casey was informative to. More

by bar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dane Fransen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Van Dorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2020 -

Luther St. Cloud Honda responded

Thank you for choosing our Service Center. It's nice to hear that you were happy with the pricing. We appreciate your business.

September 26, 2020

Great service, the people helped me and broke down the process of the problem for my vehicle. Very polite and asked me if i needed help when my vehicle was towed there. More

by Ka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dane Fransen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Stacey Dingmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Van Dorn
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2020 -

Luther St. Cloud Honda responded

Thank you so much for your kind words about our Team. Customer satisfaction is very important to us. We look forward to seeing you again!

September 24, 2020

The visit was excellent and the team was great and welcoming. They were equipped with customer relations skills and hospitality. They were friendly by nature!!! More

by ABDULLAHIQAMBI Hirsi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacey Dingmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott
Sep 25, 2020 -

Luther St. Cloud Honda responded

We are so happy that you had a 5 star experience. Your business is important to us. Thank you for choosing Luther St. Cloud Honda! We look forward to seeing you again!

September 23, 2020

As always great service. Provided regular updates as my car was being worked on and gave me a loner while my car was having service. Stacey always provides great customer service. More

by CASTACHRISTEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacey Dingmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2020 -

Luther St. Cloud Honda responded

Glad to hear that Stacey always provides great customer service. Customer satisfaction is very important to us. Thank you for your business.

September 23, 2020

Great service! I especially appreciate that you were able to pick up my vehicle to be serviced and then sanitize it when it was brought back. More

by upnorth.jeanclark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Van Dorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Schmeling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2020 -

Luther St. Cloud Honda responded

Jean thank you for your kind words. We are so happy that you had a 5 star experience. Your business is important to us. We look forward to working for you again!

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