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Luther St. Cloud Honda - Service Center

St. Cloud, MN

4.7
3,503 Reviews

3,503 Reviews of Luther St. Cloud Honda - Service Center

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December 04, 2020

Had a thorough service appt. Did an oil change and tire rotation. Added in air filters, as service contract showed they needed to be replaced. More

by dinamvollan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Van Dorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2020 -

Luther St. Cloud Honda responded

Thank you for sharing about your recent visit. We are so happy that you had a positive experience. We look forward to seeing you again!

December 03, 2020

They do a good job but this time I wasn’t super happy. I was told over the last 6 years that if I buy 5 oil changes the next one is free this oil change should have been free by my count but I was told “ no More

by SPARK81211
Recommend Dealer
Yes
Employees Worked With
Casey Van Dorn
4.0
This rating includes all reviews, with more weight given to recent reviews.
December 03, 2020

Purchased my new 2021 odyssey and on Monday Morning Casey called to get the ECP appointment set up. Appointment was made and I dropped the car off Tuesday night. Loaner car was ready and was In and out in mi More

by KOBR9802
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dane Fransen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stacey Dingmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Van Dorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2020 -

Luther St. Cloud Honda responded

We know your time is valuable. Glad to hear that we made great use of it! Thank you for your business. We look forward to seeing you again!

December 02, 2020

Always great service, Casey kept us informed every step of the way. And the price was right. We do all our maintenance at Luther Honda. More

by gracebn35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Van Dorn
1.0
This rating includes all reviews, with more weight given to recent reviews.
December 02, 2020

Dane is a great service writer to work with. He and the technicians involved with the service communicate with me if they notice anything wrong with my vehicle. I appreciate that they want my okay before More

by Ry901
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dane Fransen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2020 -

Luther St. Cloud Honda responded

We're very appreciative of your kind words about Dane and our technicians. Customer satisfaction is very important to us. Thank you for choosing Luther St. Cloud Honda for your service needs.

December 02, 2020

Great service. Car runs perfectly now. The lady who was Great service. Car runs perfectly now. The lady who was helping us was really good and friendly and prices was reasonable. Thank you for service. More

by Heetthakkar1111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacey Dingmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2020 -

Luther St. Cloud Honda responded

It's great to hear that Stacey was friendly and provided you with a positive experience. Your business is important to us. We look forward to seeing you again!

December 01, 2020

Needed service on my just purchased used Ridgeline -- horn didn't work even tho their checklist gave it an OK. Service done well and fast. More

by L_ROTTO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacey Dingmann
1.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Van Dorn
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2020 -

Luther St. Cloud Honda responded

Thank you for your feedback. We're happy that our Service Center was able to complete service quickly. We appreciate this review.

November 30, 2020

High quality service and great waiting area. I really appreciated Dane letting me know up front that I didn't really need to get the extra year or so coverage on the tires, which saved me about $30+. More

by jasper.asplin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dane Fransen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2020 -

Luther St. Cloud Honda responded

It's great to hear that Dane saved you $30.00! Your business is greatly appreciated. thank you for choosing our Service Center. We look forward to seeing you again!

November 29, 2020

Fantastic job everyone! From start to finish, the process was handled very professionally. We appreciate the high level of service all involved provided. Thank you! More

by DJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dane Fransen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stacey Dingmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Van Dorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Luther St. Cloud Honda responded

Your kind words about our Service Center mean alot to us. Glad to hear that our Team provided you with a 5 star experience! Thank you for choosing Luther St. Cloud Honda for your service needs.

November 27, 2020

Dane was very respectful, understanding and helpful. I had parts on order for a long time, but was able to get service scheduled really fast because of the longer than expected wait for parts. More

by Voigr94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dane Fransen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stacey Dingmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Luther St. Cloud Honda responded

Glad to hear that Dane was respectful, understanding, and helpful. It's great that Dane was able to schedule your appointment in a timely manner. Thank you for your business.

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