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Luther St. Cloud Honda - Service Center
St. Cloud, MN
3,503 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,503 Reviews of Luther St. Cloud Honda - Service Center
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August 25, 2023
Horrible experience! Went in for a timing belt, then the alternator went out. I didn’t complain about it, but it was pricey to fix. On the drive home from Luther after ge Went in for a timing belt, then the alternator went out. I didn’t complain about it, but it was pricey to fix. On the drive home from Luther after getting the alternator replaced, car was making loud noise when turning. Then when parked it was leaking fluid on the driveway. This is AFTER driving it home from Luther. Called back, they picked up the car and told me needed a new steering pump and it had nothing to do with the other fixes. Odd since the steering pump is near the alternator. You would think the mechanic would check the car over after working on the car before giving it back to the customer. I worked with Stacy and never had problems before and I vented my frustration. Basically, they didn’t take blame for it and said car has 165k and things will break. I corrected her and told her the car had 113k. She did correct herself after. Since then she never has returned phone calls and had us deal with someone else. I thought highly of her until this last experience. The whole situation seems fishy and I think the steering pump was the mechanics fault and damaged it when working on the car. Over $3500 out of my pocket later. It’s a shame after 6 years of having my car serviced there, this is how my car was handled after a big repair. Disappointed to say the least! More
by Betternexttime
Verified CustomerEmployees Worked With
Other Employees :
Mechanic that worked on my car. Don’t know their name.
August 25, 2023
Andrew was a GREAT salesman. Knowledgeable and no high pressure sales which I appreciated. No sales gimmicks. Knowledgeable and no high pressure sales which I appreciated. No sales gimmicks. More
by saraw6155
August 25, 2023
I would buy another car from luther honda we do have dents and paint to fix but haven't been called yet dents and paint to fix but haven't been called yet More
by CATOMO70
August 24, 2023
Every time we are at hondawe deal with great people. Stacey let us know how our suv was comming along. Stacey let us know how our suv was comming along. More
by LEHMAN08
August 24, 2023
Sales department made the purchasing and financing very easy. Service department is exceptional. Very helpful and patient. I was not comfortable with the available rental vehicle. They resolved the iss easy. Service department is exceptional. Very helpful and patient. I was not comfortable with the available rental vehicle. They resolved the issue with understanding and kindness. More
by wickercup10
August 24, 2023
Jimmy in the service department was very gracious and helpful. We were pleased with the actual work done by the service technician(s). helpful. We were pleased with the actual work done by the service technician(s). More
by susan0143t
Employees Worked With
Other Employees :
We did not get the name of the technician who actually did the work, but he/she did a great job.
August 23, 2023
The service staff were on top of their game. We dropped off with brake radar issue and the team knew our options, advised us in our options and allowed us to make the best decision for our famil We dropped off with brake radar issue and the team knew our options, advised us in our options and allowed us to make the best decision for our family. More
by JOSEPHTHORESON
Employees Worked With
August 23, 2023
Both young men that made the appointment and checked me in were pleasant and respectful. I had recall work done, it took less time than they told me and they washed my vehicle when they were finished. Very in were pleasant and respectful. I had recall work done, it took less time than they told me and they washed my vehicle when they were finished. Very good customer service! More
by Cheryl
Employees Worked With
I don’t know who waited on me.
August 21, 2023
I appreciate their honesty. I brought my car in for an oil change in June and was told I don't need one yet and to wait until my car is at 15%. They are also very friendly and I brought my car in for an oil change in June and was told I don't need one yet and to wait until my car is at 15%. They are also very friendly and professional. More
by lynn18
August 20, 2023
I was happy with the service I received. I did notice that they did do an inspection on the vehicle and once I got home and the back brake pad was completely gone I would have liked to be in I did notice that they did do an inspection on the vehicle and once I got home and the back brake pad was completely gone I would have liked to be informed that my brakes were that bad before I left the dealership cause you all could've made a lot more money, but anyways thanks. More
by justindfrederiksen
Employees Worked With
Not sure
