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Luther Park Place Motor Cars - Service Center

Rochester, MN

4.7
1,686 Reviews

1,686 Reviews of Luther Park Place Motor Cars - Service Center

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June 30, 2020

I talked to Mac 4-5 times about problems with my VW before bringing it in for service. He was always professional and responsive. I really am very grateful! More

by LUNDJON
Recommend Dealer
Yes
Employees Worked With
Mac Miller
Jul 27, 2020 -

Luther Park Place Motor Cars responded

We are pleased to hear that Mac gave outstanding customer service even before you brought in your Volkswagen. Please let us know if you need anymore assistance, we are here to help!

June 30, 2020

Top dealership to work with. Received top money for trade in. Sales person was extremely knowledgeable about the automobile and I will return in the future. More

by TGREENWALDT
Recommend Dealer
Yes
Employees Worked With
Sam Castelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shantelle Knott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mac Miller, Terry Rippentrop, James Albien
Jul 27, 2020 -

Luther Park Place Motor Cars responded

Thank you very much for choosing Park Place for trading in your vehicle! Please reach out to us if you need anything else.

June 29, 2020

such great customer service I am consistently pleased with the excellent service . Easy to schedule and the work is done well. I would recommend this dealership to my friends a More

by CASE.ELLEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mac Miller
Jul 10, 2020 -

Luther Park Place Motor Cars responded

Thank you Ellen for having your vehicle serviced here at Luther Park Place! We look forwards to seeing you next time!

June 28, 2020

Service was great and accommodating to my schedule. Having said that, the price of service appears to be out of line. $100 for an oil change? More

by JDIMAGNO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Leitz
Jul 10, 2020 -

Luther Park Place Motor Cars responded

Thank you for having your BMW oil change done at Luther Park Place! Please reach out to us if we can help you with anything else!

June 27, 2020

Excellent Customer Service This was the first time I was dealing with Chris and I think he did a great job. He was courteous and sincere. When I asked how much time the service More

by PGUILLEROT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Leitz
Jul 10, 2020 -

Luther Park Place Motor Cars responded

Thank you very much for having your BMW serviced at Luther Park Place! We know how important it is to keep the customer in the loop while service is being done. Please let us know if you need anything else, we would be more than willing to take care of you!

June 27, 2020

Jeff is always amazing to work with, he always tells it like it is and doesn’t seem like he’s pushing unnecessary work onto us. Cleanup on the other hand is horrible car was dirty when I picked it up and t More

by Rob
Recommend Dealer
Yes
Employees Worked With
Jeff Bradshaw
Jul 07, 2020 -

Luther Park Place Motor Cars responded

We appreciate your review, and will use your feedback to improve our services going forward!

June 27, 2020

Please consider having employees wear masks given the pandemic and the number of people coming into the service area. Thank you. Otherwise the experience was good. More

by dines.virginia
Recommend Dealer
Yes
Employees Worked With
Joshua Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2020 -

Luther Park Place Motor Cars responded

Virginia, we apologize for Josh not having a mask on, we will talk to him about wearing a mask at all times. We understand how important it is to keep customers and staff healthy during this time. Thank you very much for letting us know! Thank you for having your vehicle serviced at Luther Park Place!

June 27, 2020

Very pleased with the service I receive at Parkway lace Motors. Quick/easy drop off. Courteous, prompt, easy to work with. A bit more expensive than other shops but I feel most comfortable bringing my BMW More

by bkirch9391
Recommend Dealer
Yes
Employees Worked With
Chris Leitz
Jul 10, 2020 -

Luther Park Place Motor Cars responded

Thank you very much for having your BMW serviced at Park Place Motor Cars! We have certified techs that preform outstanding service on BMW! Please let us know if you need anything else, we would be more than happy to help!

June 26, 2020

They weren’t friendly at all. Seemed put out to answer questions. I will not return to this dealership for service. Very poor experience! A More

by sipemjht
Recommend Dealer
No
Employees Worked With
I can’t recall the gentleman I dealt with. I marked Jeff but not certain it was him, Jeff Bradshaw
Jul 07, 2020 -

Luther Park Place Motor Cars responded

Thank you for the feedback on your experience with Luther Park Place. I sincerely apologize for the level of service you received. I realize we are not perfect, and feedback like you have provided is one of the only ways we can improve and prevent this from happening in the future.

June 25, 2020

Great service as usual. The car was ready on time and all requested service was able to be performed. The car is working great and we are enjoying the new Pirelli Pzeroes. More

by CLAPPI77
Recommend Dealer
Yes
Employees Worked With
Joshua Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2020 -

Luther Park Place Motor Cars responded

Thank you for having your vehicle serviced at Luther Park Place! We are pleased to hear that each and every single time you have your vehicle serviced you receive excellent customer service! Please let us know if you need anything else!

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