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Luther Park Place Motor Cars - Service Center

Rochester, MN

4.7
1,686 Reviews

1,686 Reviews of Luther Park Place Motor Cars - Service Center

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November 07, 2018

Efficient,Professional,Friendly,Service I have been so impressed with my service at Park Place Motors. Kevin Pose is a gem, ready to help out with any questions,service appointments,tire More

by B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Courtesy van drivers Mel and Dan. Both so friendly!, Kevin Pose
Nov 13, 2018 -

Luther Park Place Motor Cars responded

Thank you for choosing Luther Park Place Motor Cars. We appreciate your review. At Park Place we strive to have our customers feel happy, comfortable and confident with their vehicles, it does seem that both Kevin and Joshua were able to do that for you. Hearing that your experience was efficient, professional and friendly is great! We look forward to seeing you at your next visit. Again, thank you for choosing Luther Park Place Motor Cars.

November 07, 2018

Winter van maintenance The service received was very good , on time and fast. Communication was also great. My van is ready for winter time. People are so nice and helpful. More

by DCHICOMA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shuttle drivers , Mac Miller, Jeff Bradshaw
November 07, 2018

Past experiences have been great. Less so this time. I love Luther Park Place. I've a strong relationship with many of the staff. Between my husband and I, we've purchased 6 cars there. The service cente More

by HMFL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Taylor, Mac Miller
Nov 09, 2018 -

Luther Park Place Motor Cars responded

Thank you for your review. We are sorry to hear that your experience with us this time wasn't as great as the past have been. While we never want our customers to feel that they are not valued, appreciated, or important, we will definitely be taking your input and using this as a guide for helping our staff with future customers. We were in no way trying to disregard your knowledge or input about your vehicle. We were trying to gather more information to see if we could fix it onsite or if there was a malfunction of the vehicle that would need further checking. It is never our intent to have a customer feel that we thought they were unknowledgeable about their vehicle, and we do apologize that you felt that way. We also never want our customers to feel that we aren't listening to their concerns. Again, we do apologize and we do thank you for your review.

November 07, 2018

It was geat. It was great, fast, fun, friendly, and helpful. It was cool seeing the M5 BMW, i really like that car, Tom Cruise is great. Definitely would recommend More

by TYLERHOFF59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mac Miller
Nov 13, 2018 -

Luther Park Place Motor Cars responded

Thank you for choosing Luther Park Place Motor Cars. We appreciate you taking time out of your day to leave us this review. We are happy to hear that your experience with us was great. Again, we thank you for your review and look forward to seeing you in the future.

November 06, 2018

Efficient and Friendly Everything went smoothly. The requirement for this survey to exceed twenty-five words is very annoying. My experience was good. Enough said. The end. More

by Anonymous
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 06, 2018

Thirty thousand mile check Easy to set up appointment when convenient for me, service area organized making for quick drop off, and vehicle finished when returned. No waiting. More

by MKHOPKINS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Pose
November 04, 2018

New winter tire install Got a new set of wheels with winter tires. Worked with Kevin and I was very pleased with the experience. He is very friendly and knowledgeable. More

by MCTURK2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Pose
November 04, 2018

Oil change As always , great service !! Kevin’s professionalism and expertise and knowledge makes it easy fir me to get what needs fixed without having to worry More

by salim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Pose
November 03, 2018

Great job Over all great experience. Would definitely recommend service to others.they took the time to go over all my questions and explained everything that More

by mddisample
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Bradshaw
November 03, 2018

Great customer care They are always very helpful and accommodating. Easy check in and pick up. Clean waiting area with good drinks and snacks to choose from. Nice showr More

by sgkrdh2005
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
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