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Luther Park Place Motor Cars - Service Center

Rochester, MN

4.7
1,686 Reviews

1,686 Reviews of Luther Park Place Motor Cars - Service Center

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November 12, 2018

Customer Service Feedback Timely, Professional, Helpful, Polite The service provided has been timely and absolutely on schedule. The Courtesy Shuttle dropped me off exactly More

by RODEN.ROBERT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2018 -

Luther Park Place Motor Cars responded

Thank you for choosing Luther Park Place Motor Cars for your service needs. We greatly appreciate your review. Hearing that your experience with us was timely, professional, helpful and polite is exactly what we strive for. We know that your time is valuable, and we do everything we can to get your needs met. Again, we appreciate your review, and we thank you for your business.

November 11, 2018

New tires I worked with Josh to get new tires and schedule a time to put them on. They did a great job handling it. I would definitely recommend them. More

by JORGY14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Bianchi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony (Tony) Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Johnson
November 11, 2018

Great service Brought in my car to be serviced and they found a few issues during inspection. Service guy was helpful and attentive without being pushy in communica More

by LAHR.BRIAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 10, 2018

Great experience Audi service is excellent - they were able to get me in very quicky and made dropoff and pick up very easy. Would definitely recommend to others More

by behfar.atta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 09, 2018

40k mile service Service was prompt and of high quality. Would come back again in the future. Friendly staff all around. Wish the price could be lower but I guess it’s More

by li.mark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Bradshaw
November 08, 2018

Service Great experience with Josh. I got new tires and he walked me thru the process quite nicely! I had prepaid for some scheduled service too. Great experi More

by BILL@NIETZTAX.COM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 08, 2018

Scheduled maintenance Timely appointment, courteous reception and check out, full explanation of services requested and to be performed. Quick and accurate explanation of w More

by nolyrst
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 08, 2018

Very efficient. As usual service is excellent. I enjoy my waiting time. And, always good to know my car is getting a thorough checkup. I would recommend the servic More

by MARIANSTEV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Bradshaw
November 07, 2018

Safety Recall Service Courtesy van available to drive me to work and pick up. Service consultant called when car was ready. Changed my clock in my car to the correct time. More

by CROSSIGNOL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob the shuttle driver
November 07, 2018

The service is great for recall repairs The service is great for recall items but when you want to charge $300 for two diagnostic readings on why the check engine light is on and the air bag More

by Vinman 1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mac Miller
Nov 09, 2018 -

Luther Park Place Motor Cars responded

Thank you for your review. We are sorry to hear that you were unhappy about your last visit. All warranty work requires us to return the parts to the manufacturer as well as provide paperwork to them which is subject to audit by them at any time. As far as your concern about the Diagnostic readings being $300 for the 2, each diagnostic reading does take approximately 1 to 1.5 hours to complete. These are very detailed readings to help our technicians with repairs. Again, we do apologize that you were not happy with your last visit.

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