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Luther Park Place Motor Cars - Service Center
Rochester, MN
1,686 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,686 Reviews of Luther Park Place Motor Cars - Service Center
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December 06, 2018
Very good service. Expensive but it is a BMW Kevin was very polite, informative and gave me excellent service. It was exspensive but it is for a BMW. I am suprised at the cost of the headlight. $ Kevin was very polite, informative and gave me excellent service. It was exspensive but it is for a BMW. I am suprised at the cost of the headlight. $400+ ouch but that is no reflection in tegard to the service I recieved. More
by TROYDOYLEART
Verified CustomerEmployees Worked With
Kevin Pose
December 06, 2018
headlight replacement I replaced a low beam bulb on the passenger side myself. Bulb was good but it didn't work when I put it into the fitting. My service rep said to expe I replaced a low beam bulb on the passenger side myself. Bulb was good but it didn't work when I put it into the fitting. My service rep said to expect a $175.00 diagnostic charge and 2 hours to effect repair. We took advantage of their shuttle service to go get some lunch. Within the hour I received a call advising me the job was completed. The final price was just a small fraction of the diagnostic charge including parts and labor. We couldn't be more satisfied with both the quality of the service and the friendly atmosphere across the board at Luther Park Place BMW. More
by Burnso
Employees Worked With
Kevin Pose
December 05, 2018
Service God quality, friendly service. Parts are more expensive than other models. Kevin is friendly and knowledgeable. He follows up with callls and the van God quality, friendly service. Parts are more expensive than other models. Kevin is friendly and knowledgeable. He follows up with callls and the van service is on time More
by JAG
Employees Worked With
Kevin Pose
December 05, 2018
Amazing Kevin always treats me so kindly and takes care of getting my appointments to work with my schedule and he always makes arrangements for a loaner vehi Kevin always treats me so kindly and takes care of getting my appointments to work with my schedule and he always makes arrangements for a loaner vehicle if I have to leave the car since I am from out of town. Amazing service! More
by JULIESPILDE
Employees Worked With
Kevin Pose
December 05, 2018
Wonderful I just love my service team! Always friendly,trustworthy, honest and reliable. Jeff is the best along with my mechanic Jeremy. Who knows my car very I just love my service team! Always friendly,trustworthy, honest and reliable. Jeff is the best along with my mechanic Jeremy. Who knows my car very well and is an excellent mechanic who I trust. More
by TCM0
Employees Worked With
Mac Miller, Jeff Bradshaw
December 05, 2018
Amazing customer service! Working with Brandon has been amazing. He’s been incredibly helpful and got me into a fantastic new vehicle. the Best dealership I’ve encountered in m Working with Brandon has been amazing. He’s been incredibly helpful and got me into a fantastic new vehicle. the Best dealership I’ve encountered in my decades of driving. Thank you for outstanding service. More
by NANCYSWILDER
Employees Worked With
Kevin Pose, Brandon Johnson
December 04, 2018
Service I was pleasantly surprised that you washed my car and cleaned my mats. Thank you for going above and beyond. The shuttle service was great too I was pleasantly surprised that you washed my car and cleaned my mats. Thank you for going above and beyond. The shuttle service was great too More
by KIMBER306
December 03, 2018
Thank you for special service Our car was scheduled for the service to comply with the problems VW administration created for owners & service personnel. We'd just got home Our car was scheduled for the service to comply with the problems VW administration created for owners & service personnel. We'd just got home from hospital when I called to ask if the car could be picked up since it was very inconvenient to have it there by 8 the next morning. The car was picked up, serviced and returned. We appreciate the extra service. We like the Jetta and have been happy with local service but it has been an ordeal getting thru all the paperwork, etc to comply with the requirements. In these days of talk of "abuse" we feel we, our car and VW service personnel have been abused. More
by lhruska816
Employees Worked With
Do not know names of service personnel or who picked up & returned the car. , Mac Miller
December 01, 2018
First time getting my car serviced Great customer service, fast and accurate work and good prices. Very clean facility and friendly staff. I will return for future services as well as p Great customer service, fast and accurate work and good prices. Very clean facility and friendly staff. I will return for future services as well as purchasing a new car. More
by Mide24
Employees Worked With
Mac Miller, Ashwin Kushwaha
December 01, 2018
I felt like they tried to trick me or take advantage of me. I feel they are sneaky and not upfront and honest with pricing. I have not had a good experience with them and warranties. I am considering a differen I feel they are sneaky and not upfront and honest with pricing. I have not had a good experience with them and warranties. I am considering a different vw dealership. More
by rmccabe33
Employees Worked With
Jeff Bradshaw
