Luther Mazda of Kansas City

"There is nothing we can do!" Had to take in my newly purchased preowned BMW X5 to be inspected as we immediately noticed a slight oil leak. The Service Department was friendly an Had to take in my newly purchased preowned BMW X5 to be inspected as we immediately noticed a slight oil leak. The Service Department was friendly and great, but when I had to speak to the original sales people, things changed. We had possession of the car for only 4 weeks, little driving and only one fuel purchase. The inspection showed it needed a new oil pan gasket that they are unwilling to fix for us. We are adamant that they new of the leak, but did not disclose it at time of sale. We wanted to take it to KC AutoSport in Kansas for inspection before our purchase, but they threw in a 3 month warranty to save us time and money. Long story short...the only thing they said and repeated over and over was that "there is nothing we can do"...meaning there is nothing they will do. That was unacceptable! The Financial Manager was extremely rude the entire time. I asked for the GM's name and number and he refused to give it to me. He said that was private information. His name is Tim Smith and I had to ask for it over and over. . Still waiting for a follow up call. They hid the disclaimer of the oil leak, showed an unprofessional and rude attitude. They got the car sold...end of their responsibility apparently...No customer care! More

BEST MAZDA DEALER IN KC! We HIGHLY recommend this Mazda dealership. We own several Mazda's and we love getting all of our sales and service needs taken care of by Premier Maz We HIGHLY recommend this Mazda dealership. We own several Mazda's and we love getting all of our sales and service needs taken care of by Premier Mazda of KC. We have known their staff and management for many years now, and they deliver on all promises, they treat you like their #1 customer, and they do so without any of the typical dealer hassles - its a joy buying vehicles there and getting them serviced there as well. I can personally vouch for how professional and easy-going they are, in all aspects of the business! We always get the best deal and the best treatment there. Don't go anywhere else!! More

No respect After being approved and scheduled time to pickup the car for inspection, they started the nonsense about having other buyers and put limitations on t After being approved and scheduled time to pickup the car for inspection, they started the nonsense about having other buyers and put limitations on taking the car to be inspected. They wanted me to accept their inspection and that's it. I won't go there again. More

Great Customer Service PremierMazda lives up their name. Never been treated like that before. Everybody was so attentive to me the entire time I was there. I bought my car f PremierMazda lives up their name. Never been treated like that before. Everybody was so attentive to me the entire time I was there. I bought my car from this building 10 yrs ago when it was a different owner and so glad Mazda came back. This will be my main Mazda dealer from now on. Hopefully they won't close down This time. More

Purchase of 2016 Mazda 6 Dealing with Premier Mazda and Sales Associate Billy Hutchinson was an excellent experience. I traded a 2014 CX-5 and bought a 2016 Mazda 6. Both the Dealing with Premier Mazda and Sales Associate Billy Hutchinson was an excellent experience. I traded a 2014 CX-5 and bought a 2016 Mazda 6. Both the trade and purchase transactions were easy without any of the pressure tactics employed by some dealers.The trade in offer and the price on the new car was very fair and reasonable. Premiere Mazda made me feel welcomed and dealt with me fairly. I highly recommend Premier Mazda. More

Friendly and trustworthy I used to frequent a service shop up the street from Premier, but always had an uneasy feeling that they were 'playing' me (perhaps because I'm a woma I used to frequent a service shop up the street from Premier, but always had an uneasy feeling that they were 'playing' me (perhaps because I'm a woman) when it came to recommending services. With Premier Mazda, my impression is that they are honest and recommend only those maintenance services or repairs that are truly needed. The staff is also very friendly and welcoming, and this past Saturday I was happy to be invited to partake of the grilled burgers and snacks they put out for staff and customers. A truly nice touch! More

Great service! Chris is a huge asset to this dealership! His professionalism and communication is excellent and we greatly appreciate the work he's done on our CX-9 Chris is a huge asset to this dealership! His professionalism and communication is excellent and we greatly appreciate the work he's done on our CX-9 on multiple occasions. More

Easy peasy Spec out what I wanted on the Mazada Home Page. Put in my zip code and was immediately contacted by Premier, the closest dealer to me. I explained tha Spec out what I wanted on the Mazada Home Page. Put in my zip code and was immediately contacted by Premier, the closest dealer to me. I explained that I wanted exactly what I speced, no more no less. They immediately found one not too far away and arranged for it to get to Premier. In the meantime I drove a similarly equipped MX5 and both my wife and I loved it and it was a done deal. Everyone I was in contact with was very polite, friendly and most important was professional and had In depth knowledge of the workings of the car. The only comparable experience I have had purchasing a car was with Aristocrat Mercedes Benz. At 73 I have purchased a large number of cars. I would recommend Premier to any one. More