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Luther Kia of Inver Grove - Service Center
Inver Grove Heights, MN
2,566 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,566 Reviews of Luther Kia of Inver Grove - Service Center
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January 10, 2019
Best customer service By far best customer service I have ever experienced. It will keep me coming back to them every time and I really appreciate it. They got me in quick, By far best customer service I have ever experienced. It will keep me coming back to them every time and I really appreciate it. They got me in quick, and solved all my problems! More
by jordan.johnson.12
Employees Worked With
January 08, 2019
Hood latch and cable repair I brought my car in for a specific appointment I had scheduled. The technician made an error and didn’t order the correct parts for what I needed done I brought my car in for a specific appointment I had scheduled. The technician made an error and didn’t order the correct parts for what I needed done (after telling them what I needed done). They didn’t replace any parts, still charged me $250 for 2 parts that were just set on my front seat, and no fixed car! Not only did they not fix the problem and overcharged me, but they took out the latch for my hood and LEFT IT OUT, so as I was driving home on the interstate my hood flew off at 80 MPH. I’m lucky I’m still alive and that no one was hurt. I will never return or recommend to anyone. More
by jcoyle19
Employees Worked With
December 22, 2018
Rapair I brought my truck for inspection cause there is a grinding noise I bought the warranty so it would be covered they said there is nothing wrong with i I brought my truck for inspection cause there is a grinding noise I bought the warranty so it would be covered they said there is nothing wrong with it, I took it to a garage that I trust been going to this garage for 20 years, is a wheel baring xxx, are they stupid or just don’t wanna fix it, IDK, now that I know I’ll go back and make them fix it. More
by Joseltapia7890
Employees Worked With
I dont know.
December 13, 2018
Great Service Adam takes the time to thoroughly explain my car’s function and needs. Great working with him! Adam the service tech was great, too. He took the time Adam takes the time to thoroughly explain my car’s function and needs. Great working with him! Adam the service tech was great, too. He took the time to check everything out and explain to me what was going on. More
by Bernie B
Employees Worked With
December 12, 2018
Excellent All staff were professional, friendly, and helpful. From scheduling through service and Natalie, the cashier, the experience was outstanding. I woul All staff were professional, friendly, and helpful. From scheduling through service and Natalie, the cashier, the experience was outstanding. I would recommend this dealership to anyone. More
by Patty
Employees Worked With
December 12, 2018
Another great service department experience Scott Nemitz the service advisor treated me with the highest level of customer service. He did everything he could to save me money on my needed main Scott Nemitz the service advisor treated me with the highest level of customer service. He did everything he could to save me money on my needed maintenance and was forthright with all information. The extensive maintenance work was completed timely and to my total satisfaction. Great job! Natalie the new service checkout coordinator was also amazing and a pleasure to work with. I will be back at my next scheduled interval. More
by TomD
December 08, 2018
Service done when stated I appreciate being told accurate completion time. I waited for my car, so like that I only waited as long as stated. The water provided was also app I appreciate being told accurate completion time. I waited for my car, so like that I only waited as long as stated. The water provided was also appreciated. More
by AJ467
December 02, 2018
Torque steer For a few weeks my car started to move left and right upon acceleration. I looked online to see what the possible causes could be and found out it cou For a few weeks my car started to move left and right upon acceleration. I looked online to see what the possible causes could be and found out it could be due to multple issues from tire pressure to alignment to wheel bearings. So I scheduled and appointment and took it in for a diagnostic test at the dealer in the morning. There was a fee for the diagnostic test then labor and parts if needed but it had to be done so i accepted. An alignment check showed both wheels moving in opposte directions and a technician needed to inspect it further. I had planned to wait for the repair but it was a busy day at the dealer and they decided to provide me with a car for the day free of charge. In the afternoon I was informed that it was a control bar that needed to be replaced but had to be ordered in and would not arrive till the next day. I was able to keep the loaner car over night so that helped. I was a little concerned about the repair bill but it had to be done. Some how the repair gods heard mr concerns. The next day i was so relieved to hear that the part and repair costs were covered under warranty. Luther Nissan was very professional and honest with the whole service process. I was reassured of my decision to choose them over another Nissan dealer. More
by vang22
Verified CustomerEmployees Worked With
December 02, 2018
15K service Had the service and oil change. Was told it would take about an hour. They had it done in 45 minutes. Great staff. Great service. Will continue to ha Had the service and oil change. Was told it would take about an hour. They had it done in 45 minutes. Great staff. Great service. Will continue to have vehicle serviced here More
by alanrkeil
Employees Worked With
Sorry I do not remember.
December 01, 2018
cold air blowing in feet Service rep was able to determine the problem was in the design of vehicle and found a workable solution for me. Friendly, clea, timely service. Treat Service rep was able to determine the problem was in the design of vehicle and found a workable solution for me. Friendly, clea, timely service. Treated with respect at all times. More
by Nancy5
