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Luther Kia of Inver Grove - Service Center
Inver Grove Heights, MN
2,566 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,566 Reviews of Luther Kia of Inver Grove - Service Center
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March 12, 2019
Terrible service and rude service manager First of all, I am a retired fully certified ASE general auto mechanic. I have brought several cars there for service and each time received less than First of all, I am a retired fully certified ASE general auto mechanic. I have brought several cars there for service and each time received less than quality service. My wife brought her Nissan Altima in for a basic service (oil change, inspect vehicle fluids etc.) Got it back with low tire pressure light on...apparently they did not even see the light or inspect the tire pressure. Took our Toyota 4Runner there for the same service. Got it back and my wife complained about no heat when the car came to a stop at intersections. I inspected it myself and found there was no water/antifreeze in the radiator....it was half empty. Also asked them to check the battery... Got it back and the top of the battery was filthy (which will cause voltage loss), the battery was low on electrolite, and the terminals had not been cleaned. More recently had my daughters Kia Sportage in for a complete checkup...said it was fine. 2 weeks later engine light is on and they "cleaned the turbo waste gate". A few days later brought it back and they said it needs a new "waste gate actuator" $400 +. Upon picking up the car the dash electronics were now out. When I questioned the service manager as to the quality of their service and if they had even bothered to road test the vehicle before giving it back to us he became extremely rude and confronting - even going into his service in the Marine Corp. lol. Who the xxxx cares? They had been doing terrible work on our vehicles to date and I simply challenged their competence. As a former top technician in the automotive field I wouldn't even consider bringing my lawnmower there for repair at this point. Extremely poor incompetent service and an obnoxiously rude service manager compels me, as a former field expert, to warn you to stay away from this place. More
by Harry7139
February 23, 2019
Great customer service experience Took my vehicle in to have them do some trouble shooting on a blower motor that I had a friend put in but it wasn’t working. They diagnosed the proble Took my vehicle in to have them do some trouble shooting on a blower motor that I had a friend put in but it wasn’t working. They diagnosed the problem in under an hour. The new blower motor had a short in it and they even sent a runner to O’Reilly Auto Parts to swap out the bad motor for a new one. Charged me $140 for all that and even washed my car for me. Adam gave a phenomenal customer service. More
by Kevin
Employees Worked With
February 17, 2019
Recall I was very satisfied with the customer service I received during my long wait (December 17-February 11th) on a new engine do to a recall issue. I was I was very satisfied with the customer service I received during my long wait (December 17-February 11th) on a new engine do to a recall issue. I was provided a loaner car and they even switched the Nissan Rogue to a Sorento when I couldn’t get my elderly mother in and out of that vehicle for her weekly doctor appointments. Thank you for all you did to make the 2 month wait as smooth as possible. More
by BSV
February 12, 2019
Oil changed and tires rotated and car inspected Not sure what I think about this dealership yet as I have only been there this one time. I would have liked to talk to the person in charge to ask a c Not sure what I think about this dealership yet as I have only been there this one time. I would have liked to talk to the person in charge to ask a couple questions, and I did not receive a copy of the multi point inspection I did appreciate that they washed it and cleaned the floor mats some. It was a busy, snowy day for them, so I won’t make a judgement based on one time. I will come there again, hopefully not soon! More
by Nancy
Employees Worked With
February 03, 2019
All weather intervention savvy This dealership took my call the same day and in 2 to 3 hours completely kept me mobile with a basic servicing intervention. The servicing department This dealership took my call the same day and in 2 to 3 hours completely kept me mobile with a basic servicing intervention. The servicing department was flexible and highly qualified. The weather was a bit of an adversity with snow and other issues, however, the staff accommodated and even delivered my vehicle with a power wash...thanks for a great job! BG More
by BGcool4U153
January 31, 2019
Customer Taylor and the Nissan Team always do a great job in customer satisfaction. Very professional, quick but through and in a comfortable environment. It Taylor and the Nissan Team always do a great job in customer satisfaction. Very professional, quick but through and in a comfortable environment. It’s easy to get work done while getting your car looked at. More
by Jverhaest1865
January 29, 2019
Stopped in because of a speaker buzzing Stopped in unexpectedly, as I was driving the minivan my wife typical drives because I heard a buzz in the front driver’s side 6 x 9. I was received w Stopped in unexpectedly, as I was driving the minivan my wife typical drives because I heard a buzz in the front driver’s side 6 x 9. I was received with a warm welcome, and after confirming I had an hour to kill, the tech staff assessed the issue to confirm a new speaker needed to be ordered. More
by kidkrisis
Employees Worked With
January 25, 2019
My control panel and more Everything that they did was well done and I like the fact they found out other issues and rotated my tires w/o asking me and they gave me a free ren Everything that they did was well done and I like the fact they found out other issues and rotated my tires w/o asking me and they gave me a free rental since they kept ordering the wrong part. It’s just very expensive. More
by So-so
January 19, 2019
It was my first time at this dealership Adam helped me and he was very kind and welcoming. The waiting room was nice. I will be returning for future maintence. Thank you so much! Adam helped me and he was very kind and welcoming. The waiting room was nice. I will be returning for future maintence. Thank you so much! More
by Hannah123
Employees Worked With
January 10, 2019
Pathfinder repair Very helpful, polite and fair. Appreciated the promptness of my appointment and how quickly they got my work done. Service department was very frien Very helpful, polite and fair. Appreciated the promptness of my appointment and how quickly they got my work done. Service department was very friendly and helpful. More
by Jeffrey1
Employees Worked With
