Luther Kia of Inver Grove - Service Center

The Effortless Experience Customer service is key to retaining business and creating growth. My most recent visit started with a smile and a recap of service to be provided by Customer service is key to retaining business and creating growth. My most recent visit started with a smile and a recap of service to be provided by Nik. His attention to detail and summarization of what to expect was clear, concise and pleasantly conveyed. Thereafter, Adam followed up during the servicing of my vehicle to ensure I understood a problem that was to be addressed. It was at this point that Adam realized I was not keen or pleased with what I was hearing. He immediately course corrected in the name of customer satisfaction. I can tell you that the extra effort he took meant a lot and as a result Luther Nissan Kia of Inver Grove has a loyal returning customer. More

Fantastic Service! From my very first step in the wrong door (my own fault) I was impressed. I was lead to the right service area and was promptly helped by a service te From my very first step in the wrong door (my own fault) I was impressed. I was lead to the right service area and was promptly helped by a service tech. I can't remember his name , but he was very nice and informative. It was brought to my attention that I had a few recalls on my car in addition to the reason I was bringing it in. The length of time to fix was going to be longer than I anticipated and he offered me a rental until my car was done. Of course it was a brand new 2019 Kia Optima with 5,000 miles on it, well played :) I was in a pinch to get my car fixed, I am not from the area but relocating here and I had to make a trip home in just 2 days. As soon as my car was finished I was notified via text and then received an email with my invoice. I paid online which made the process even faster when I went to pick up my car. Every single person that I had contact with was genuinely kind, ready and willing to help. You have gained a new customer all the way from Omaha, NE. Keep up the good work :) More

Top Notch Service I had my 2016 Kia Sorrento in for a engine replacement due to excess oil consumption and Adam was wonderful, keeping us informed and updated during th I had my 2016 Kia Sorrento in for a engine replacement due to excess oil consumption and Adam was wonderful, keeping us informed and updated during the whole process! Best service dept experience I have ever had! More

Great dealership Have bought four new Nissans here and have all the service work done here. Have always been treated very well and everyone has always been friendly an Have bought four new Nissans here and have all the service work done here. Have always been treated very well and everyone has always been friendly and helpful. Adam is great and Greg Isham is good to deal with. Did enjoy working with Igor the last time we bought our new 2014 Nissans he is very strait forward and honest to make a deal.. Will be back Even when I move out of town its hard to give up a good place to have all our work done. Thanks you More

First Time Visit Had a very nice 1st time service experience. Everyone was great. Very welcoming. I will definitely will be back for futures service on my vehicle. Had a very nice 1st time service experience. Everyone was great. Very welcoming. I will definitely will be back for futures service on my vehicle.. More

Great Service My vehicle was towed in to Luther Nissan because it wouldn't start. I was immediately greeted by service personnel. I explained the situation, was giv My vehicle was towed in to Luther Nissan because it wouldn't start. I was immediately greeted by service personnel. I explained the situation, was given a loaner vehicle and informed who my service advisor was. They told me my car wouldn't be able to be seen for a few days, but if I had questions in the meantime, to give my advisor a call. Shortly after the scheduled appt date and time, I received a call with what they believed was the issue. He provided me with the part and cost to repair. Once the part was received and replaced in my car, it started right up. They called me and said I could come pick it up. I was able to pay the bill online with the emails and text messages they sent, so when I went to pick up my car it was quick and easy. The only issue I have is that they are busy and cramped for space at this dealership. This could be considered a good thing, because people want their cars serviced their! Highly recommend. More

Great Customer service. Service done correctly the first time. Great willingness to help make sure my visit was up to my expectations. I much appreciated the great servic Service done correctly the first time. Great willingness to help make sure my visit was up to my expectations. I much appreciated the great service and the professionalism shown from my service person and tecnition. Thank u so much. Kamau A Harris More

Courteous and efficient Taylor seemed knowledgeable and courteous. Service area was clean and organized. Waiting area had nice offerings. The wait time to have oil change Taylor seemed knowledgeable and courteous. Service area was clean and organized. Waiting area had nice offerings. The wait time to have oil changed and replace air filter was only 45 minutes. More

Fast and dons right Really fast service work with a over all inspection of my Kia. They also did a oil change , so over all it was a fast and easy visit. Really fast service work with a over all inspection of my Kia. They also did a oil change , so over all it was a fast and easy visit. More

Service work Mike Wagner and his crew are the best!!! Always great service at Luther NISSAN Kia. I have been coming to this dealership since 2001 and I have never Mike Wagner and his crew are the best!!! Always great service at Luther NISSAN Kia. I have been coming to this dealership since 2001 and I have never been dissatisfied. k More