Luther Kia of Inver Grove - Service Center

I would rate this NISSAN dealership as excellent in customer service. I had an oil change, tire rotation, and wiper blade replacement. It was a very pleasant experience; the staff are efficient, fast customer service. I had an oil change, tire rotation, and wiper blade replacement. It was a very pleasant experience; the staff are efficient, fast, and friendly. I would highly recommend this dealership's service center. More

We brought our 2008 Kia Sedona in for a recall part on the sliding door. This part went just fine. The problem is the windshield has an air leak and the Kia Service person told us that the windshield w the sliding door. This part went just fine. The problem is the windshield has an air leak and the Kia Service person told us that the windshield was not an original Kia part and that we must have had the windshield replaced! We bought this vehicle brand new from Luther, never had the winshield replaced, and they want us to prove to them that we never replaced it? They keep records of everything so you would think that they should figure it out. Pretty disturbing if you buy a new vehicle that it should have the OEM glass. More

i was in to get my 30,000 mile service they gave me a rental so i din't have to take off work and there was no charge they did the work in a timely matter and then they wwashed and waxed my car ive bough rental so i din't have to take off work and there was no charge they did the work in a timely matter and then they wwashed and waxed my car ive bought 3 car from this dealler and ive been very happy with everything they have done and trust me im a picky person and othere dealer are always playing games trying to get as much money as they can but this dealler saved me money by not charging me for unessaary preventive maint that didn't need to be done the estimation was $412. i ened up paying only $334 thanks dave More

I do have a little problem, On the back of the Kia Sportage, I thought I had a salt build up on the window hinges, Nope! After I had my husband look at it he found out that the paint is peeling off. Sportage, I thought I had a salt build up on the window hinges, Nope! After I had my husband look at it he found out that the paint is peeling off. I did ask Adam to take special attention to that area when they washed it! Nothing was said to me about it. I was disappointed that they did not pick that up. So now is the Big Question- How can I get this problem fixed? It looks awful what is suppose to be black hinges are now peeling off and turning a white color..... More

Third time in for same problem, a door rattle in a used Explorer. Twice they've assured me the problem is fixed and twice I drove out with the problem still there. To there credit, they have shown a sinc Explorer. Twice they've assured me the problem is fixed and twice I drove out with the problem still there. To there credit, they have shown a sincere interest in solving the issue which is why I recommend them. From the sales people, service managers, techs, and clerks - all have treated me well. Because of their commitment to customer satisfaction, I'm sure I'll shop their again for another vehicle. More

there was a bottle of alcohol in the back seat that was opened while the car was being serviced. There was a large amount missing and some was spilled on the seat. We found this to be a questionable incide opened while the car was being serviced. There was a large amount missing and some was spilled on the seat. We found this to be a questionable incident. Other than that, the service was very good and all personel were very friendly. More

You always do a great Great Job You tell me what is wrong with my car when I bring my car in to the shop . Thanks for visiting my car You always treat like a person not a number Which I like Keep up the g with my car when I bring my car in to the shop . Thanks for visiting my car You always treat like a person not a number Which I like Keep up the good work I like the way you treat me Thanks again More

I gave them a high rating because they got me in quickly for some non-urgent issues. They quickly fixed some little issues and got me in and out and boy, was the car clean both inside and out when it was for some non-urgent issues. They quickly fixed some little issues and got me in and out and boy, was the car clean both inside and out when it was returned to me. thanks! You always do a great job - always friendly and helpful even when you are really busy. More

I brought my car in for an oil change and because it was the first oil change since I purchased the car, it was FREE OF CHARGE. They also checked a few other thing that I asked about. I got right in as sch the first oil change since I purchased the car, it was FREE OF CHARGE. They also checked a few other thing that I asked about. I got right in as scheduled, the work was completed in a timely manner, and the service people were helpful and friendly. I definitely plan to go back and I will recommend Luther Nissan Kia to others. More

Service was good. Problem with auto was within the computer. Parts were ordered but not necessary. Service folks found this out via notice from KIA. I was out the door within two hours after adjustm computer. Parts were ordered but not necessary. Service folks found this out via notice from KIA. I was out the door within two hours after adjustment made to computer and fuel tank access door. Several weeks passed before problems were corrected. More