Luther Kia of Inver Grove - Service Center

Knowledgable staff that are quick in resolving any problems and are looking out for what is best for the customer. Fair pricing for the quality of work performed. problems and are looking out for what is best for the customer. Fair pricing for the quality of work performed. More

Mike did a great job of explaining issues and providing options and suggestions. All work was completed as expected and in the time expected. My vehicle was ready and clean and all the staff made sure th options and suggestions. All work was completed as expected and in the time expected. My vehicle was ready and clean and all the staff made sure that I was able to check out and obtain vehicle even though the service area was closed. More

Excellent service and great work, as always! Very friendly, knowledgeable people to help me with whatever I may need. Always a pleasure to have my car taken care of at Luther Nissan Kia, Inver Grove friendly, knowledgeable people to help me with whatever I may need. Always a pleasure to have my car taken care of at Luther Nissan Kia, Inver Grove Heights, MN. More

Filed complaint with BBB. Service requested not performed at all. Charged $660 and battery went dead in a week, despite inspection "okaying it". Service engine light turned off and engine not serviced. Horri at all. Charged $660 and battery went dead in a week, despite inspection "okaying it". Service engine light turned off and engine not serviced. Horrible experience. Complaint with Nissan No Amer who are going to send check for new battery. Stranded at night. Battery corroded, swollen, took crow bar to remove. "everyone makes mistakes"-this explanation. Not acceptable. Never ever use this dealership. Have had 6 Nissans, This is the last. More

This goes back to the early part of the year. I This goes back to the early part of the year. I received a letter offering me a free oil change. I don't believe you changed the oil. All you d This goes back to the early part of the year. I received a letter offering me a free oil change. I don't believe you changed the oil. All you did was wash the vehicle. The tires all had a different air pressure reading. Which tells me you did not check tire air, which is my understanding is part of the oil change program. The computer was not set back to zero as is the normal practice. The vehicle was not in the shop very long. A shorter period than I usually experienced. The vehicle was purchased from your dealership More

My Service Advisor, Adam Bistodeau, is one of the most professional people I have met in a very long time. He is on point and a true asset to Luther. My service experiences have always been a pleasure professional people I have met in a very long time. He is on point and a true asset to Luther. My service experiences have always been a pleasure and all work done has always met my high standards. This day and age, good customer service is hard to find, and when you do find someone that goes out of his way to satisfy customers - he should be recognized. More

Very satisfied with everyone, from the person who assist me with the appointment, think his name was Josh, the email reminder from Greg, the customer service person Karen as well as the cashier lady with th me with the appointment, think his name was Josh, the email reminder from Greg, the customer service person Karen as well as the cashier lady with the initials MC. You have a well organized system with professional and friendly personel. Thank you for making the service of my car such a wonderful experience. Thank you. More

I had a remote start put in my 2013 Kia optima and they did not program the trunk pop on the new remote control. Also had to wait about 5 to 10 min for someone to help me when I had a scheduled appointment did not program the trunk pop on the new remote control. Also had to wait about 5 to 10 min for someone to help me when I had a scheduled appointment. More

All service people I have dealt with in the five years since I bought my Nissan here have been friendly, helpful, and competent. In this instance, my check engine light had come on just before I was due since I bought my Nissan here have been friendly, helpful, and competent. In this instance, my check engine light had come on just before I was due for an oil change. Adam noted the mileage on the car, 38842, and that my warranty expired at 39000 miles. So whatever they found would be covered. This was unexpected and welcome news. Another 158 miles on that odometer, and my bill would have been over $500 more. As it was, I paid for the oil change, new wipers, and the $50 deductible for the warranty repair. They had the part but would need more time to install it and then reprogram the computer. Therefore they lent me a car overnight so I wouldn't be stuck there for hours. I have had all the servicing on my car done at the dealership because I have been so well treated since purchasing my car there. More

Good scheduling - reviewed job description and met price points and timeline for completion. Called with information about the repairs in advance of completing the repairs. points and timeline for completion. Called with information about the repairs in advance of completing the repairs. More