Luther Kia of Inver Grove - Service Center

Filed complaint with BBB. Service requested not performed at all. Charged $660 and battery went dead in a week, despite inspection "okaying it". Service engine light turned off and engine not serviced. Horri at all. Charged $660 and battery went dead in a week, despite inspection "okaying it". Service engine light turned off and engine not serviced. Horrible experience. Complaint with Nissan No Amer who are going to send check for new battery. Stranded at night. Battery corroded, swollen, took crow bar to remove. "everyone makes mistakes"-this explanation. Not acceptable. Never ever use this dealership. Have had 6 Nissans, This is the last. More

This goes back to the early part of the year. I This goes back to the early part of the year. I received a letter offering me a free oil change. I don't believe you changed the oil. All you d This goes back to the early part of the year. I received a letter offering me a free oil change. I don't believe you changed the oil. All you did was wash the vehicle. The tires all had a different air pressure reading. Which tells me you did not check tire air, which is my understanding is part of the oil change program. The computer was not set back to zero as is the normal practice. The vehicle was not in the shop very long. A shorter period than I usually experienced. The vehicle was purchased from your dealership More

My Service Advisor, Adam Bistodeau, is one of the most professional people I have met in a very long time. He is on point and a true asset to Luther. My service experiences have always been a pleasure professional people I have met in a very long time. He is on point and a true asset to Luther. My service experiences have always been a pleasure and all work done has always met my high standards. This day and age, good customer service is hard to find, and when you do find someone that goes out of his way to satisfy customers - he should be recognized. More

Very satisfied with everyone, from the person who assist me with the appointment, think his name was Josh, the email reminder from Greg, the customer service person Karen as well as the cashier lady with th me with the appointment, think his name was Josh, the email reminder from Greg, the customer service person Karen as well as the cashier lady with the initials MC. You have a well organized system with professional and friendly personel. Thank you for making the service of my car such a wonderful experience. Thank you. More

I had a remote start put in my 2013 Kia optima and they did not program the trunk pop on the new remote control. Also had to wait about 5 to 10 min for someone to help me when I had a scheduled appointment did not program the trunk pop on the new remote control. Also had to wait about 5 to 10 min for someone to help me when I had a scheduled appointment. More

All service people I have dealt with in the five years since I bought my Nissan here have been friendly, helpful, and competent. In this instance, my check engine light had come on just before I was due since I bought my Nissan here have been friendly, helpful, and competent. In this instance, my check engine light had come on just before I was due for an oil change. Adam noted the mileage on the car, 38842, and that my warranty expired at 39000 miles. So whatever they found would be covered. This was unexpected and welcome news. Another 158 miles on that odometer, and my bill would have been over $500 more. As it was, I paid for the oil change, new wipers, and the $50 deductible for the warranty repair. They had the part but would need more time to install it and then reprogram the computer. Therefore they lent me a car overnight so I wouldn't be stuck there for hours. I have had all the servicing on my car done at the dealership because I have been so well treated since purchasing my car there. More

Good scheduling - reviewed job description and met price points and timeline for completion. Called with information about the repairs in advance of completing the repairs. points and timeline for completion. Called with information about the repairs in advance of completing the repairs. More

I had free oil change sent to me from LutherNissan of IGH,mn.Made an appointment for the 26th of Julyfor ten am, drop the car off a nine am, got back about 10:10am and the car was sitting Andall ready to IGH,mn.Made an appointment for the 26th of Julyfor ten am, drop the car off a nine am, got back about 10:10am and the car was sitting Andall ready to go, car wash included. Friendly service people,especially Karen.the otherpersonwasjust as nice, but. I forgot his name. Thank You Joe T More

Adam is amazing! I'm going to recommend all my friends to buy their cars from this dealer! The customer service is amazing Adam was great! He called me when he said he would. He was super nice when I pulled buy their cars from this dealer! The customer service is amazing Adam was great! He called me when he said he would. He was super nice when I pulled in to get my car services for the first time. Adam is an asset to your company and I'm happy to have done business with this dealer! More

Sue went the extra mile not as a sales lady but as someone who truly cared about me and my needs and made a dealfor me that was better than I could,have even asked for.Every one else at the dealer ha someone who truly cared about me and my needs and made a dealfor me that was better than I could,have even asked for.Every one else at the dealer has been nothing but great and very very helpful in every aspect of my purchase and afterwards as well.Buying a new or used Nissan,give Sue W . a call or Luther Nissan, Kia the chance.I am confident they can do you right.I am nowa lifetime customer. More