Luther Kia of Inver Grove - Service Center

I had a 9:00 a.m. appointment and I arrived at 8:55 a.m. Scott approached me with a friendly smile and was very prompt in writing up the service order. While I waited for the service to be completed, Scott Scott approached me with a friendly smile and was very prompt in writing up the service order. While I waited for the service to be completed, Scott gave me a quote for a set of tires. There was no pressure to buy the tires. My vehicle was serviced within an hour and I left with a complimentary car wash. I have been coming to Luther Nissan Kia for three and one half years for all my service and maintenance needs. I highly recommend this dealership for buying and servicing a vehicle. More

The price of my new tires was very competitive, plus I got $100 gift card. My service advisor is always very friendly and treats me with respect. I highly recommend this dealership. got $100 gift card. My service advisor is always very friendly and treats me with respect. I highly recommend this dealership. More

Scott was very helpful and took very good care of my new baby. I would recomened all my friends and family to go to Luther Nissan Kia for all their service needs and for a new car when they are ready to buy baby. I would recomened all my friends and family to go to Luther Nissan Kia for all their service needs and for a new car when they are ready to buy!! More

Service is efficient, explained very well and not "pushed" into anything extra. The service managers explain exactly what they will complete that day and any future recommendations. Leaving with a co "pushed" into anything extra. The service managers explain exactly what they will complete that day and any future recommendations. Leaving with a complementary car wash is alsways great! More

Friendly greeting upon arrival. Thorough inspection of my car. Gives the price of service up front when I ask for it. I have had my car serviced there for 2 years and I keep going back. car. Gives the price of service up front when I ask for it. I have had my car serviced there for 2 years and I keep going back. More

A pleasant experience. very prompt in greeting me. Went the extra mile to understand things. Explained about how long it would take. Completed the service and vehicle washed and I was on my way. the extra mile to understand things. Explained about how long it would take. Completed the service and vehicle washed and I was on my way. More

I have been a customer of Luther Nissan for the past 4 years. I regularly service both Nissan and Kia vehicles I own at this dealership. Adam and Greg are very helpful whether it's regular maintenance f years. I regularly service both Nissan and Kia vehicles I own at this dealership. Adam and Greg are very helpful whether it's regular maintenance for my vehicles or repairs. They and their team of technicians tell me exactly what the issue(s) are and get the job done. Thank you! More

I came in for an oil change. Everybody was super-friendly. I was told the car would be ready in about 45 minutes, but it was 30 minutes at the most. My car was washed and vacuumed. It was r super-friendly. I was told the car would be ready in about 45 minutes, but it was 30 minutes at the most. My car was washed and vacuumed. It was really awesome. In the dead of winter I appreciated that effort a lot. I could not have been happier. More

The check engine light came on less than 2 weeks after we bought our used vehicle so we promptly brought it in. They were able to look at it and diagnose the problem and determine that it was covered under t bought our used vehicle so we promptly brought it in. They were able to look at it and diagnose the problem and determine that it was covered under the 30 day warranty so we didn't have to pay a dime. However, when we brought it in we were asked if we had about an hour to wait around. We decided to wait and over an hour later they finally came and told us they were still working on it and it would be about another 15 minutes. About 30 minutes later they were finally done and told us they had to order a part and we would have to bring it back in to be replaced and it would take another hour and a half to replace it. We got the call on a Friday afternoon stating the part was in and we could bring our car back in and drop it off at any time. So, we brought our car in that day after work only to find out they close at 6 pm (we showed up at 5:55pm). The person who left the voicemail we could drop it off anytime but never mentioned closing at 6pm on Fridays. So we had to wait until the following week to bring it in and drop it off. We brought it back on the following Tuesday evening and they told us there was a chance it could be done that night, but more likely Wednesday morning. We didn't get a call all day until almost 9pm Wednesday night. We would have appreciated it a lot more if they would have kept us up to speed on closing early on Fridays, gave us better time estimates or at least let us know what is going on if they run over those time estimates. However, on a good note they always wash the car after getting service done and, since our car was left outside overnight Wednesday and it snowed all day Wednesday, they cleared the car of snow as best they could and rather than having us walk through the snowy parking lot to get the car, they pulled it right into the service department for us. All in all, we had pretty good service, just the time estimates and the lack of keeping us in the loop is what we are frustrated with. More

Took my 2013 Sorento in because gas nozzle kept kicking off when trying to fill the tank. They discovered it was a problem with the tank which Kia knows is happening to some Sorentos. They had to order the off when trying to fill the tank. They discovered it was a problem with the tank which Kia knows is happening to some Sorentos. They had to order the parts and advised they will provide me with a loaner car when I drop it off again for the service. Advisor said service will be under warrenty. It took almost an hour and a half to diagnose the problem but Adam apologized for my wait when he came to advise me of the issue. Great service! No complaints here! More