Luther Kia of Inver Grove - Service Center

got the check engine light on and had them look to see what it came on - found problem fixed it in a couple hours- used a coupon and saved $90 bucks- hope to go another 80,000 before I need any more work. what it came on - found problem fixed it in a couple hours- used a coupon and saved $90 bucks- hope to go another 80,000 before I need any more work. great service center. More

I brought in my used car for service, which I had recently acquired from an out of state dealership. The car was a lemon with a Nissan design flaw which required major repair. Luther's techs quickl recently acquired from an out of state dealership. The car was a lemon with a Nissan design flaw which required major repair. Luther's techs quickly confirmed the problem which kept my conversations going with the out of state dealer as well as with Nissan Consumer Affairs. Nissan refused to help cover the repair cost in any way since the vehicle was out of warranty. And the out of state dealership only covered 75% of the cost. When I explained the situation to Adam at Luther, he went to his dealership management and arranged to have an existing service special scaled up to justify a 10% discount off the repair cost. I find this to be very generous since the parties who should have been responsible did not really own up. The Luther dealership was in no way responsible for my situation. But they found a way to help out anyway. I am very likely to make the 50 mile drive to this dealership the next time I need service. Also, I purchased a different used vehicle from a Luther Toyota dealership about 5 years ago. They found a defect with my car while I had it in their Toyota service center for maintenance. Since it was in the 30 day warranty period, they reported the defect to me and did the additional work free of charge. That's top notch service and responsibility which I will not take for granted in the future. More

Scott in service was very helpfuland and went way beyond what he had to do for me. He made me feel at ease with my service questions and concerns. I was treated in a most professional and caring way. I left what he had to do for me. He made me feel at ease with my service questions and concerns. I was treated in a most professional and caring way. I left the Kia Dealership in great spirits and even now writting this, I am overjoyed with my treatment. Thank You LUTHER KIA Personal....See you again -- Patrick More

After I bought my Kia Spectra from a used car dealer, I found Luther Nissan Kia in Inver Grove Heights within a 15 minute drive of my home. Having my car serviced at an authorized dealership gives me peace found Luther Nissan Kia in Inver Grove Heights within a 15 minute drive of my home. Having my car serviced at an authorized dealership gives me peace of mind, plus the staff at Luther Nissan Kia could not be more professional, efficient or helpful. I'm impressed with the quality of service, friendliness of the staff, and the fact that the car I purchased has been a true pleasure to drive and maintain. I always get good news when I take it in for regular maintenance! More

I did some research on Nissan dealerships before I went in for service. The reviews were really positive, so I went in for a an oil change. Everyone I encountered was really friendly and helpful, and I was in for service. The reviews were really positive, so I went in for a an oil change. Everyone I encountered was really friendly and helpful, and I was in and out in record time, considering I was a walk-in and the predicted time was an hour and half. Luther Nissan Kia has a great crew working, and I know I'll be back for more service. More

Working with Scott Nemitz was a great experience. He did a great job of listening to my concerns, made sure he was interpreting them correctly, and provided a detailed explanation for the resolution of each a great job of listening to my concerns, made sure he was interpreting them correctly, and provided a detailed explanation for the resolution of each issue. Unfortunately his great service and my overall experience was tarnished by my experience picking up my vehicle once it was complete (at no fault of Scott). When I checked out and signed my paperwork with the payment administrator, she told me she would call a runner to go grab my SUV and pull it up front for me so I could be on my way for the day. I went out front of the dealership to wait for my car, and after 10 minutes I started to think something was wrong -- so I went back into the payment administrator's office and asked her if she knew what was going on. She stated that she was sorry, and that she had called for a car runner twice -- but no one responded. I said that I just wanted to leave and would be happy to take my keys and walk to the car myself. She walked with me into the service garage, looked around for a minute, didn't see anyone she was looking for, and then handed me the keys while pointing out to the parking lot saying "they are usually out there somewhere". I walked through the service garage and searched for my car for a couple of minutes before finally locating it in the back part of the lot. Like I mentioned to start this review, Scott was great -- and the admin lady was fine, but if a car runner is not going to be listening for a call to get a car -- then why bother even having the service? I worked as a restaurant server for many years, and one of the many points of service that my managers would instill on me was to always be in tune with a guests desire to leave after being served. This meant processing the check for the guest in a timely manner when they were ready to leave. Not receiving my car for 15 minutes after checking out and grabbing it on my own was the equivalent of waiting for a server to run my credit card for 15 minutes after providing it to the server. Overall experience was great, but the last interaction left a sour taste in my mouth -- thus the inspiration to write this long review. I will surely be back again -- but hope I don't have to go through the same frustrating wait when I am ready to complete an otherwise pleasant customer service experience. More

From the time i made the appointment to the time i took my car in for service, the people there where great to help, and gave me very good information, and followed up by calling me and adviceing of the pr my car in for service, the people there where great to help, and gave me very good information, and followed up by calling me and adviceing of the problem with my car. thanks gary More

I brought my 2013 Kia Sorento in for an oil change, tire rotation and cabin air filter change. I bought it new at this dealership and the service during the sales process as well as for routine maintenance rotation and cabin air filter change. I bought it new at this dealership and the service during the sales process as well as for routine maintenance I have received has been excellent. I have sent several of my friends and Family to Luther Nissan Kia to buy their new cars as well. Adam and Scott were great to work with in service and explained what was being done to my vehicle as well as the charges associated with those services. Thanks for a great experience! More

My father was hospitalized out of town with a medical emergency at the same time my 3,750mi oil change was due. Adam helped me! emergency at the same time my 3,750mi oil change was due. Adam helped me! More

Service was great as usual - Adam always makes it an easy process to get my car serviced - very friendly staff! Would recommend this dealership to others. process to get my car serviced - very friendly staff! Would recommend this dealership to others. More