Luther Kia of Inver Grove - Service Center

Mary Cerecedes, customer service was excellent! She was very professional and courteous. Thank you for having an excellent employee in the service department! Service experience was exceptional! very professional and courteous. Thank you for having an excellent employee in the service department! Service experience was exceptional! More

I first brought my car in to Luther Nissan thinking they would be able to fix my car, since they are the Nissan experts. While the customer service was not lacking, I was very unhappy that I paid thousands would be able to fix my car, since they are the Nissan experts. While the customer service was not lacking, I was very unhappy that I paid thousands of dollars to get something "fixed" and 3 days later my vehicle had the same issue. This resulted in me needing a tow back to the dealer. Six days later, my car was ready for pick-up again. The issue was fixed so I came to get my car and the door handle was broken off!! I was so upset but would not drive it off the lot without filing a report for the service manager. There is a plan in place to fix the door but the part that bothers me is why didn't anyone report breaking my door handle? This makes me lose trust in the dealer and if they truly did fix it this time, I will not be bringing my car back in the future. Side note, it was really hard to reach folks when I had to return a call. More

GREAT SERVICE, On time and have had no problems so far with any of the service done to my vehicle. like the free car wash each time I have a service done. Joe T with any of the service done to my vehicle. like the free car wash each time I have a service done. Joe T More

Had my new Rogue in for it's first oil change... I was greeted by a very friendly staff; I didn't see any oil leaks on the garage floor this morning so I assume the work was quality - plus they also was greeted by a very friendly staff; I didn't see any oil leaks on the garage floor this morning so I assume the work was quality - plus they also gave the Rogue a badly needed wash job to remove about a ton of road salt; the appointment was on time and I didn't have to wait long.... all and all it was a great experience.... I'll be back for my next oil change! More

We took our Kia in for warranty work. It had been snowing a lot and the car was a mess. Mike asked if we wanted it washed. We said yes but it wouldn't stay clean for long. Just jokingly I said, "w snowing a lot and the car was a mess. Mike asked if we wanted it washed. We said yes but it wouldn't stay clean for long. Just jokingly I said, "well you could clean the inside if you like." Much to my surprise and delight when we picked up the car the inside mats were cleaned of snow and debris. This was above and beyond what we expected but it was very much appreciated. We have been very impressed with the quality of service we have received at Luther since we bought our 2012 Kia. Thank you for the great service and to Mike especially for his extra-special care. Mike & Vicki Hunst More

They fit me in and took very good care of me. Their service is like no other place I have ever been. I will only bring my car here. service is like no other place I have ever been. I will only bring my car here. More

I discovered there was something in my tire and needed to have it fixed before the weekend. I called the dealer and spoke with Adam who was very helpful and got my car in right away to remove what turned out have it fixed before the weekend. I called the dealer and spoke with Adam who was very helpful and got my car in right away to remove what turned out to be a screw in the tire. Thank you for always being so accomodating and always having a smile! Louise Trudeau More

Great, friendly service. I never have to wait very long and always get thorough explanations on work being done. It's great peace of mind knowing that I have a reliable and honest service center for my car and always get thorough explanations on work being done. It's great peace of mind knowing that I have a reliable and honest service center for my car. More

Was in for an oil change and was asked if I wanted a car wash, I said yes. Went out to my car to find it had not been washed. This is the second time in a row that the car was not washed. Not a big deal, wash, I said yes. Went out to my car to find it had not been washed. This is the second time in a row that the car was not washed. Not a big deal, but when you are asked if you want one you should get one. Just saying! More

Luther Nissan Kia's service center in Inver Grove Heights is awesome! They have great people working there with excellent and friendly service. I came off the road with a check engine light that I ju Heights is awesome! They have great people working there with excellent and friendly service. I came off the road with a check engine light that I just could not ignore, and the very nice service advisor Adam was very helpful on helping me with the problems. He even help me understand how to the 4WD on my Kia Sportage that I purchased a few months ago. If you ever need a place to have your vehicle serviced, then the Luther Nissan Kia dealership in Inver Grove Heights is the place. More