Luther Kia of Inver Grove - Service Center

Fantastic service. After getting my car in for basic service (oil change), there were other issues with the car. He showed me what was wrong, and what needed to be done. He actually saved me money with service (oil change), there were other issues with the car. He showed me what was wrong, and what needed to be done. He actually saved me money with the repairs needed by making a couple phone calls and making a run to another dealer (my car is a Dodge) to get the part. Overall all, fantastic service by the entire team and that's why I they have my service, even though my car isn't a Kia or Nissan (I bought my car at Kia/Nissan). More

Mary Cerecedes is the perfect example of great customer service in any setting. She went above and beyond for me in my recent visit. I will be coming back to your location in the future just because of thi service in any setting. She went above and beyond for me in my recent visit. I will be coming back to your location in the future just because of this employee. My car was being towed due to a recall on the steering wheel locking up and she kept her doors open until I arrived to get a loaner car. She did not rush me and definitely showed that her customers mean a lot to her and want the best experience possible for them. Please give Mary as much recognition as you can. She made a difference and she should be acknowledge for the consideration of others and all together kindness she services to her customers. More

Mary Cerecedes, customer service was excellent! She was very professional and courteous. Thank you for having an excellent employee in the service department! Service experience was exceptional! very professional and courteous. Thank you for having an excellent employee in the service department! Service experience was exceptional! More

GREAT SERVICE, On time and have had no problems so far with any of the service done to my vehicle. like the free car wash each time I have a service done. Joe T with any of the service done to my vehicle. like the free car wash each time I have a service done. Joe T More

I first brought my car in to Luther Nissan thinking they would be able to fix my car, since they are the Nissan experts. While the customer service was not lacking, I was very unhappy that I paid thousands would be able to fix my car, since they are the Nissan experts. While the customer service was not lacking, I was very unhappy that I paid thousands of dollars to get something "fixed" and 3 days later my vehicle had the same issue. This resulted in me needing a tow back to the dealer. Six days later, my car was ready for pick-up again. The issue was fixed so I came to get my car and the door handle was broken off!! I was so upset but would not drive it off the lot without filing a report for the service manager. There is a plan in place to fix the door but the part that bothers me is why didn't anyone report breaking my door handle? This makes me lose trust in the dealer and if they truly did fix it this time, I will not be bringing my car back in the future. Side note, it was really hard to reach folks when I had to return a call. More

Had my new Rogue in for it's first oil change... I was greeted by a very friendly staff; I didn't see any oil leaks on the garage floor this morning so I assume the work was quality - plus they also was greeted by a very friendly staff; I didn't see any oil leaks on the garage floor this morning so I assume the work was quality - plus they also gave the Rogue a badly needed wash job to remove about a ton of road salt; the appointment was on time and I didn't have to wait long.... all and all it was a great experience.... I'll be back for my next oil change! More

We took our Kia in for warranty work. It had been snowing a lot and the car was a mess. Mike asked if we wanted it washed. We said yes but it wouldn't stay clean for long. Just jokingly I said, "w snowing a lot and the car was a mess. Mike asked if we wanted it washed. We said yes but it wouldn't stay clean for long. Just jokingly I said, "well you could clean the inside if you like." Much to my surprise and delight when we picked up the car the inside mats were cleaned of snow and debris. This was above and beyond what we expected but it was very much appreciated. We have been very impressed with the quality of service we have received at Luther since we bought our 2012 Kia. Thank you for the great service and to Mike especially for his extra-special care. Mike & Vicki Hunst More

They fit me in and took very good care of me. Their service is like no other place I have ever been. I will only bring my car here. service is like no other place I have ever been. I will only bring my car here. More

I discovered there was something in my tire and needed to have it fixed before the weekend. I called the dealer and spoke with Adam who was very helpful and got my car in right away to remove what turned out have it fixed before the weekend. I called the dealer and spoke with Adam who was very helpful and got my car in right away to remove what turned out to be a screw in the tire. Thank you for always being so accomodating and always having a smile! Louise Trudeau More

Great, friendly service. I never have to wait very long and always get thorough explanations on work being done. It's great peace of mind knowing that I have a reliable and honest service center for my car and always get thorough explanations on work being done. It's great peace of mind knowing that I have a reliable and honest service center for my car. More