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Luther Kia of Inver Grove - Service Center
Inver Grove Heights, MN
2,557 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,557 Reviews of Luther Kia of Inver Grove - Service Center
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January 08, 2014
Car was done when promised and everything was explained to me and as always they are always friendly and helpful. It is always a pleasure to know they go above and beyond in their service. to me and as always they are always friendly and helpful. It is always a pleasure to know they go above and beyond in their service. More
by jnjack
Employees Worked With
January 08, 2014
My experience at Luther Nissan was generally excellent because of the friendly customer service (including shuttle rides to and from work) and the great price. My only concern was an apparent lack of fami because of the friendly customer service (including shuttle rides to and from work) and the great price. My only concern was an apparent lack of familiarity with my Nissan Leaf. The technician did not know how to take off the parking break and was not familiar with the software update/recall that I was there for (in addition to my scheduled maintenance). I realize that Leafs are still new and fairly rare, and since they don't need frequent maintenance, the service staff probably doesn't see a lot of them. But as one of only a few Nissan dealers in the metro area, Luther would be well served to have specialists who can engender confidence that the service center knows how to service these cars. More
by pkbeck
Employees Worked With
January 07, 2014
Came in to have oil changed on a 2006 Murano which overall was handled great! However, I also inquired about the "Service Engine" warning light that appeared a few days earlier but then disappeared? overall was handled great! However, I also inquired about the "Service Engine" warning light that appeared a few days earlier but then disappeared? I asked about placing the analyzer on the auto to determine why the light appeared and was told there is a $99 charge for this. Just a recommendation; for your returning customers who use your dealership for on-going service, why wouldn't you do the analyzing for free, as you do periodically for anyone who walks in off the street? Just a suggestion. Thanks! More
by domofamily
Employees Worked With
Andrew Parr
January 06, 2014
When I arrived, Adam immediately offered me help. He smiled and was very friendly. He explained everything that was going to be done in detail. He made sure all of service required was completed. I like smiled and was very friendly. He explained everything that was going to be done in detail. He made sure all of service required was completed. I like feeling like I am valued. Thank you for going above and beyond when it comes to customer service. More
by k61270p
Employees Worked With
January 02, 2014
As always, the service dept was efficient and was got As always, the service dept was efficient and was got me out the door in great time. Mary H completed it as cashier and the coffee was appreciated. As always, the service dept was efficient and was got me out the door in great time. Mary H completed it as cashier and the coffee was appreciated. More
by floormom_1948
Employees Worked With
January 02, 2014
The only reason the quality of work is 4 stars of 5 is the fact that there were water spots on my car after the car wash. The staff in service is prompt, clear when explaining price, and friendly even whe the fact that there were water spots on my car after the car wash. The staff in service is prompt, clear when explaining price, and friendly even when busy. The time and price quoted were what actually happened and I fully trust the guys at this dealership to get all work done in a timely and accurate fashion. More
by mike06
Employees Worked With
January 02, 2014
Greg ROCKS!! I received an email from corporate stating Greg ROCKS!! I received an email from corporate stating that the dealership now offered drive-up service. So, without an appointment, my son and I st Greg ROCKS!! I received an email from corporate stating that the dealership now offered drive-up service. So, without an appointment, my son and I stopped in for an oil change. We then found out that the corporate email was inaccurate and we did NEED an appointment. Greg said he would see what he could do and we would have to wait. I said no problem as long as we had good coffee while we waited. My son and I were both out of there in less than 90 minutes. The service department was VERY BUSY, and Greg and company made us feel truly VALUED! This dealership is the BEST we have ever dealt with...sales, service, and administration...no doubt about it! Randy Hall More
by rdhall74
Employees Worked With
December 28, 2013
I have concerns about why your OBD 2 was not able to detect the misfiring of cylinders 2 & 3 at Luther Kia in IGH. I asked the mechanic to check the spark plugs and he stated that he was not able to get detect the misfiring of cylinders 2 & 3 at Luther Kia in IGH. I asked the mechanic to check the spark plugs and he stated that he was not able to get a diagnosis from the computer and could not look at the engine. The mechanic recommended that we drive it over to the GM dealership because it was a Saturn. We purchased the vehicle at Luther Kia and had regular oil changes here. We just had some service at Luther and they never recommended the spark plugs be replaced which GM mechanic suggested. More
by George1957
December 27, 2013
Fantastic service. After getting my car in for basic service (oil change), there were other issues with the car. He showed me what was wrong, and what needed to be done. He actually saved me money with service (oil change), there were other issues with the car. He showed me what was wrong, and what needed to be done. He actually saved me money with the repairs needed by making a couple phone calls and making a run to another dealer (my car is a Dodge) to get the part. Overall all, fantastic service by the entire team and that's why I they have my service, even though my car isn't a Kia or Nissan (I bought my car at Kia/Nissan). More
by jack0451
Employees Worked With
December 22, 2013
Mary Cerecedes is the perfect example of great customer service in any setting. She went above and beyond for me in my recent visit. I will be coming back to your location in the future just because of thi service in any setting. She went above and beyond for me in my recent visit. I will be coming back to your location in the future just because of this employee. My car was being towed due to a recall on the steering wheel locking up and she kept her doors open until I arrived to get a loaner car. She did not rush me and definitely showed that her customers mean a lot to her and want the best experience possible for them. Please give Mary as much recognition as you can. She made a difference and she should be acknowledge for the consideration of others and all together kindness she services to her customers. More
by southerngirl1234
