Luther Kia of Inver Grove - Service Center

Service center worked me in at the last minute. After checking my car on the computer, they found items that were needing to be worked on besides my original concerns. These items were added to the serv checking my car on the computer, they found items that were needing to be worked on besides my original concerns. These items were added to the service and still completed in the time frame that they said it would take. I was very happy that I was talked to about my concerns and not talked down to. The staff there is very friendly. More

Very much appreciate Adam squeezing me into a busy Friday to fix my power steering fluid pump that was a victim of the extreme cold. My car is once again safe, quiet, and turns like it's supposed to! Thank to fix my power steering fluid pump that was a victim of the extreme cold. My car is once again safe, quiet, and turns like it's supposed to! Thanks much! KarenW More

Everyone made my visit for service on my car super easy and pleasurable. My car was ready for me sooner than what I thought. The shuttle service was super convenient and they also let me stop off to pick and pleasurable. My car was ready for me sooner than what I thought. The shuttle service was super convenient and they also let me stop off to pick up my morning coffee. More

I enjoyed working with Adam for routine service of my Nissan GT-R. He was very personable and seemed to honestly care that the experience was a positive one. A+ Nissan GT-R. He was very personable and seemed to honestly care that the experience was a positive one. A+ More

I was anxious to get an oil change and was able to schedule a same day evening appointment. When I arrived Mary cheerfully greeted me, verified my reason for coming, inspected the vehicle and showed m schedule a same day evening appointment. When I arrived Mary cheerfully greeted me, verified my reason for coming, inspected the vehicle and showed me where I could wait comfortably. Thirty minutes later I was getting into my freshly washed car. What could be better? Thanks! More

I have had great service from everyone at the Kia dealership for over the past 10 years. Highest quality, best service and the kindest people. dealership for over the past 10 years. Highest quality, best service and the kindest people. More

Had oil changed in the evening. Mary was friendly and professional. The work including car wash was was done soon and I was on my way back in only about half an hour. Pleasant experience, which I would d professional. The work including car wash was was done soon and I was on my way back in only about half an hour. Pleasant experience, which I would definitely recommend to others. Thanks! More

My lock ceased working on the door of my Sedona....came in on Monday and made an appt. for it to be replaced on Wed. That evening I needed to fill up with gas but found that the button on the door to open in on Monday and made an appt. for it to be replaced on Wed. That evening I needed to fill up with gas but found that the button on the door to open the gas tank also did not work. As a result, I could not get gas and my car was on empty. I called the dealership and told them I needed the door fixed Tuesday since I had no way of getting to work if I could not drive my car. The man I talked to said to be at the dealership at 6:45 AM to get a loaner vehicle and to leave my car for repair since I was to be at work by 7:00. I arrived at 6:45 and was told to wait until they opened at 7:00 (I walked into the service dept. through the door where the employees walk in.) As a result, I was 15 minutes late to work. I was then called three hours later and told that beyond the door repair my car needed rear brake pads, a power steering fluid flush, an air filter and another flush to clean the engine. I declined those services since I already had an appt at the garage near my house that services my vehicle at the end of the week to look at the brakes (and they would also put in an air filter for 12.95 as opposed to the 34.95 you would charge). When I picked my vehicle up, I saw that the slip also said I had poor treads on my tires and that your service dept. recommends that I get new tires. I find that interesting since I just had new tires put on my vehicle the last week in June. The tires that I bought were higher end tires and the tread shows absolutely no wear whatsoever. So why the recommendation for something my vehicle doesn't need? Really makes me question everything else recommended......and makes me wonder if there is a commission to be made for every service that you can sell to your customers. I have had positive experiences at your company in the past but definitely I did not this time....I was very disappointed! More

Adam was great! He made the whole experience of getting my car fixed a lot easier and smoother! I can highly recommend this car dealer. my car fixed a lot easier and smoother! I can highly recommend this car dealer. More

Great Service Experience. They were friendly the moment I walked in the door and I smiled walking back out after pick up. I would highly recommend to anyone. I walked in the door and I smiled walking back out after pick up. I would highly recommend to anyone. More