Luther Kia of Inver Grove - Service Center

Inventory Control manager/ Dispatcher Very professional, helpful and very efficient. Very informative thru out the whole process. Very easy to work with.In the future would request to wo Very professional, helpful and very efficient. Very informative thru out the whole process. Very easy to work with.In the future would request to work with him again. More

On 03/24/14 I had my Nissan Murano serviced by Mike Wagner. Everything was done within a very reasonable span of time and very efficiently. Mike was very professional and polite, without being unnecess Wagner. Everything was done within a very reasonable span of time and very efficiently. Mike was very professional and polite, without being unnecessarily ingratiating. However, what I appreciated most of all was his ability to keep his word and follow up with me regarding an issue that couldn't be resolved during the appointment time: Mike undertook to call Warranty Center on my behalf to find out if certain parts of my vehicle were covered by my extended warranty or not. As it was pretty late to call the Center, Mike jotted down my cell phone # and told me he would make this phone call and get in touch with me the next day which he did. I'm very grateful to him for this because in this market, there aren't that many people who can keep their word, follow up with a client and accomplish it in a timely manner. Mike turned out to be precisely one of those capable of honoring their commitments. I think Mike delivers excellent customer service and has a solid work ethics. Thank you, Mike, once again! Anna C. More

It is always a very pleasant visit when I bring my car in for service. Greg, Adam and Scott are all very polite, courteous and professional. They are always very accomodating to my needs. I have been working for service. Greg, Adam and Scott are all very polite, courteous and professional. They are always very accomodating to my needs. I have been working with Greg for a number of years now and he is the best in the business. Always a big smile when I arrive with my vehicle as well as when I pick it back up. I am confident and very comfortable with the service department. More

I just have to say that Mary did an amazing job . Really nice person she was able to get me in and out right away . I definitely Recommend for people to work directly with her she did her job well . We need nice person she was able to get me in and out right away . I definitely Recommend for people to work directly with her she did her job well . We need more people like her More

7500 Mile service. Appointment was easily made online and the dealership confirmed over the phone. The service was performed promptly and the service tech was very friendly and helpful. Price was very and the dealership confirmed over the phone. The service was performed promptly and the service tech was very friendly and helpful. Price was very good. More

Fast and extremely friendly service! Mary was very friendly,cheerful, and very welcoming. I did not get her name, but from the picture I'm pretty sure it was Natalie who rang up my bill - She was ver friendly,cheerful, and very welcoming. I did not get her name, but from the picture I'm pretty sure it was Natalie who rang up my bill - She was very professional and courteous as well. Great experience! More

Adam was very friendly and helpful. The overall service experience was timely and pleasant. Both Adam and one of the mechanics were very informative. Thanks experience was timely and pleasant. Both Adam and one of the mechanics were very informative. Thanks More

I purchased my Kia Sorento from Joe Ray back in July 2013 (he was excellent, and very helpful by the way). I brought my vehicle in a couple of times for oil changes and had a remote starter installed about a (he was excellent, and very helpful by the way). I brought my vehicle in a couple of times for oil changes and had a remote starter installed about a month ago, but this most recent time was because my vehicle stalled while driving. You can imagine the anxiety and fear with having to continue driving knowing this had happened once; who's to say it won't happen again? I called Luther first thing in the morning and spoke to Greg Isham. I explained to him that the other Kia dealership in WBL said I would be charged for any time they have in to the vehicle if they find an electrical problem due to the viper remote starter that Luther had installed (since Barnett wasn't the ones who originally installed the viper, they reserve that right). Greg was very understanding and helpful and told me to bring it in and assured me I would be "taken care of". I dropped it off on Monday morning. Adam called me later that afternoon and said that they couldn't find anything wrong, as it wasn't registering on the computer and they test drove it a few times, but couldn't duplicate the issue. He then said that they weren't comfortable giving it back yet and asked if they could keep it for another day to do more testing. I agreed. The following morning I called to ask Adam a few questions regarding the vehicle, as something had come to mind that may have been relevant. I also asked him to look at another issue that I forgot to add when I originally brought in the car. I felt bad for being a "pest", but he said "Of course not. That's why we're here; we're here to fix vehicles." Every time I have called or gone in for service work, everyone is polite, professional, helpful and knowledgeable, right down to the receptionist. I would definitely recommend this dealership to friends and family. Jody More

I was thoroughly impressed with how quick courteous and professional my service visit went .I needed to be in and out as soon as possible and I am happy to say that I was out of service and on my way withi professional my service visit went .I needed to be in and out as soon as possible and I am happy to say that I was out of service and on my way within 45 minutes and they even had time to wash my vehicle. I hope that I continue to get great service there so I can and will continue to buy my vehicles there and get service done as well. Thanks again Mary More

The staff was very professional and friendly. They said the service would take 1 1/2 hours and they finished the service in the predicted time. the service would take 1 1/2 hours and they finished the service in the predicted time. More