Luther Kia of Inver Grove - Service Center

My lock ceased working on the door of my Sedona....came in on Monday and made an appt. for it to be replaced on Wed. That evening I needed to fill up with gas but found that the button on the door to open in on Monday and made an appt. for it to be replaced on Wed. That evening I needed to fill up with gas but found that the button on the door to open the gas tank also did not work. As a result, I could not get gas and my car was on empty. I called the dealership and told them I needed the door fixed Tuesday since I had no way of getting to work if I could not drive my car. The man I talked to said to be at the dealership at 6:45 AM to get a loaner vehicle and to leave my car for repair since I was to be at work by 7:00. I arrived at 6:45 and was told to wait until they opened at 7:00 (I walked into the service dept. through the door where the employees walk in.) As a result, I was 15 minutes late to work. I was then called three hours later and told that beyond the door repair my car needed rear brake pads, a power steering fluid flush, an air filter and another flush to clean the engine. I declined those services since I already had an appt at the garage near my house that services my vehicle at the end of the week to look at the brakes (and they would also put in an air filter for 12.95 as opposed to the 34.95 you would charge). When I picked my vehicle up, I saw that the slip also said I had poor treads on my tires and that your service dept. recommends that I get new tires. I find that interesting since I just had new tires put on my vehicle the last week in June. The tires that I bought were higher end tires and the tread shows absolutely no wear whatsoever. So why the recommendation for something my vehicle doesn't need? Really makes me question everything else recommended......and makes me wonder if there is a commission to be made for every service that you can sell to your customers. I have had positive experiences at your company in the past but definitely I did not this time....I was very disappointed! More

Adam was great! He made the whole experience of getting my car fixed a lot easier and smoother! I can highly recommend this car dealer. my car fixed a lot easier and smoother! I can highly recommend this car dealer. More

Great Service Experience. They were friendly the moment I walked in the door and I smiled walking back out after pick up. I would highly recommend to anyone. I walked in the door and I smiled walking back out after pick up. I would highly recommend to anyone. More

brought my Nissan Rogue in for a oil change came home and found that there was for oil all over my garage floor, bolt to oil pan was only hand tightened, very disappointed with the overall service done on my found that there was for oil all over my garage floor, bolt to oil pan was only hand tightened, very disappointed with the overall service done on my vehicle!!!!!! More

I had a really good experience. I had just had surgery on my knee, and Mary was very helpful. I was told I didn't need an appointment so when I found out you do. Mary took care of me!!! Mary was very f my knee, and Mary was very helpful. I was told I didn't need an appointment so when I found out you do. Mary took care of me!!! Mary was very friendly, professional and got the job done. I would keep her on my staff, for sure! More

Mike and Mary were super friendly, easy to work with and let me know exactly what was going on with my car. The price was affordable and what I expected. Well done! let me know exactly what was going on with my car. The price was affordable and what I expected. Well done! More

Great dealership! Everyone is very friendly.The waiting area is clean and has good reading material. They get the work done quickly and correctly, I would highly recommend this dealership. area is clean and has good reading material. They get the work done quickly and correctly, I would highly recommend this dealership. More

My car was returned dirty, dirty hand prints all over my dashboard, pieces of rubber all over from having my windshield replaced..I thought I'de give them the benefit of the doubt but this last visit was ve dashboard, pieces of rubber all over from having my windshield replaced..I thought I'de give them the benefit of the doubt but this last visit was very frustrating. I had sat waiting for my tire pressure monitor to be fixed for 2 hours. Paid $270, left the dealerships got all the way home and the tire pressure signal came on again, I called and let them know they told me to come back, so I drove all the way back to the dealership and the mechanic told me he had forgotten to scan the monitors which is why the signal has came back on. All I had Received was a "no big deal, sorry" after paying $270, getting the run around, I spent my entire day off either sitting at the dealership to give them another try to fix what should have already been fixed and told "no big deal, sorry" WOW...I definitely will be taking my car and business elsewhere because quite frankly I don't have the time to be treated like my time, money, and condition of my car is of no value. More

Everything was perfect and on time. The service Everything was perfect and on time. The service assistant explained everything in detail, answered my questions. It was an excellent experience. Th Everything was perfect and on time. The service assistant explained everything in detail, answered my questions. It was an excellent experience. The waiting area is also convenient. More

Extremely pleasant. Provided detailed information relating to my scheduled visit and followed with details of the resulting work. The appointment from calling to schedule through completion of work relating to my scheduled visit and followed with details of the resulting work. The appointment from calling to schedule through completion of work was outstanding. More