Luther Kia of Inver Grove - Service Center

I purchased my Kia Sorento from Joe Ray back in July 2013 (he was excellent, and very helpful by the way). I brought my vehicle in a couple of times for oil changes and had a remote starter installed about a (he was excellent, and very helpful by the way). I brought my vehicle in a couple of times for oil changes and had a remote starter installed about a month ago, but this most recent time was because my vehicle stalled while driving. You can imagine the anxiety and fear with having to continue driving knowing this had happened once; who's to say it won't happen again? I called Luther first thing in the morning and spoke to Greg Isham. I explained to him that the other Kia dealership in WBL said I would be charged for any time they have in to the vehicle if they find an electrical problem due to the viper remote starter that Luther had installed (since Barnett wasn't the ones who originally installed the viper, they reserve that right). Greg was very understanding and helpful and told me to bring it in and assured me I would be "taken care of". I dropped it off on Monday morning. Adam called me later that afternoon and said that they couldn't find anything wrong, as it wasn't registering on the computer and they test drove it a few times, but couldn't duplicate the issue. He then said that they weren't comfortable giving it back yet and asked if they could keep it for another day to do more testing. I agreed. The following morning I called to ask Adam a few questions regarding the vehicle, as something had come to mind that may have been relevant. I also asked him to look at another issue that I forgot to add when I originally brought in the car. I felt bad for being a "pest", but he said "Of course not. That's why we're here; we're here to fix vehicles." Every time I have called or gone in for service work, everyone is polite, professional, helpful and knowledgeable, right down to the receptionist. I would definitely recommend this dealership to friends and family. Jody More

The staff was very professional and friendly. They said the service would take 1 1/2 hours and they finished the service in the predicted time. the service would take 1 1/2 hours and they finished the service in the predicted time. More

I was thoroughly impressed with how quick courteous and professional my service visit went .I needed to be in and out as soon as possible and I am happy to say that I was out of service and on my way withi professional my service visit went .I needed to be in and out as soon as possible and I am happy to say that I was out of service and on my way within 45 minutes and they even had time to wash my vehicle. I hope that I continue to get great service there so I can and will continue to buy my vehicles there and get service done as well. Thanks again Mary More

Service center worked me in at the last minute. After checking my car on the computer, they found items that were needing to be worked on besides my original concerns. These items were added to the serv checking my car on the computer, they found items that were needing to be worked on besides my original concerns. These items were added to the service and still completed in the time frame that they said it would take. I was very happy that I was talked to about my concerns and not talked down to. The staff there is very friendly. More

Very much appreciate Adam squeezing me into a busy Friday to fix my power steering fluid pump that was a victim of the extreme cold. My car is once again safe, quiet, and turns like it's supposed to! Thank to fix my power steering fluid pump that was a victim of the extreme cold. My car is once again safe, quiet, and turns like it's supposed to! Thanks much! KarenW More

Everyone made my visit for service on my car super easy and pleasurable. My car was ready for me sooner than what I thought. The shuttle service was super convenient and they also let me stop off to pick and pleasurable. My car was ready for me sooner than what I thought. The shuttle service was super convenient and they also let me stop off to pick up my morning coffee. More

I enjoyed working with Adam for routine service of my Nissan GT-R. He was very personable and seemed to honestly care that the experience was a positive one. A+ Nissan GT-R. He was very personable and seemed to honestly care that the experience was a positive one. A+ More

I was anxious to get an oil change and was able to schedule a same day evening appointment. When I arrived Mary cheerfully greeted me, verified my reason for coming, inspected the vehicle and showed m schedule a same day evening appointment. When I arrived Mary cheerfully greeted me, verified my reason for coming, inspected the vehicle and showed me where I could wait comfortably. Thirty minutes later I was getting into my freshly washed car. What could be better? Thanks! More

I have had great service from everyone at the Kia dealership for over the past 10 years. Highest quality, best service and the kindest people. dealership for over the past 10 years. Highest quality, best service and the kindest people. More

Had oil changed in the evening. Mary was friendly and professional. The work including car wash was was done soon and I was on my way back in only about half an hour. Pleasant experience, which I would d professional. The work including car wash was was done soon and I was on my way back in only about half an hour. Pleasant experience, which I would definitely recommend to others. Thanks! More