Luther Kia of Inver Grove - Service Center

Excellent Service I phoned Luther Kia for service and Mike Wagner answered the phone. I told him that my new Soul!'s interior fan was only working on number 4, nothing I phoned Luther Kia for service and Mike Wagner answered the phone. I told him that my new Soul!'s interior fan was only working on number 4, nothing else. We made an appointment to bring the car in. Well, I must say I am extremely impressed with Mike and the service I received. The repair only took about 30-40 min and he told me then that it was a blower motor resister and he had gone ahead and ordered the new part, when I originally phoned, so it would be there when I came in. Talk about fantastic service!! I didn't have to wait or come back another day. I am so thankful for Mike Wagner and the service I received. More

30000 mile service visit MIke was very thorough and detail oriented. Estimate given upfront was very accurate. Work was done vehicle was ready when expected. Mike kept me i MIke was very thorough and detail oriented. Estimate given upfront was very accurate. Work was done vehicle was ready when expected. Mike kept me informed on progress which also included coordination of windshield replacement during this service visit. Excellent service! More

The Best Service I had my Kia in for the recall notice for the underbody coating. The day I had to bring my Kia into the dealership, my truck died on me before I was a I had my Kia in for the recall notice for the underbody coating. The day I had to bring my Kia into the dealership, my truck died on me before I was able to bring it in. Adam helped me schedule the time to add in to check my Kia's battery, alternator and sparks. I found out that it was a bad battery when Adam called back about my truck. The guys that worked on my truck where fast and efficient in repairing the underbody and replacing the battery. The price was OK and the service was friendly. I would recommend this dealership to anyone. Thank you for your hard work. More

suggestion When getting into my car after having it serviced, the scent of cologne/perfume was just overwhelming. I had to drive to work with all my windows dow When getting into my car after having it serviced, the scent of cologne/perfume was just overwhelming. I had to drive to work with all my windows down. I suggest you ask your service people to be very careful with the amount of fragrance they wear as many people are allergic. For me, it was just really unpleasant. More

Excellent Customer Service I was very pleased with my service visit today. We had a terrible experience at Nissan in Maplewood and even though we ended up with a lease through t I was very pleased with my service visit today. We had a terrible experience at Nissan in Maplewood and even though we ended up with a lease through them for various reasons that were out of our control, we did not want to continue with them for service and maintenance of our vehicle. Upon my arrival at Luther Nissan today Adam was friendly, curteous and greeted me by name. He noted that he couldn't find the VIN # in your system and asked where we leased through and why we were switching dealerships for service. I shared with him our experience. He was empathetic and he also offered the first sorry we've received from the entire Nissan family and believe me we reported up the chain our experience at Maplewood. It was very nice to finally hear sorry, even though he had absolutely nothing to do with our previous Nissan experience. Adam explained the recall procedure and upon request even had our car cleaned up for us. He was kind and helpful. I left extremely happy to know we have a place to service our vehicle that doesn't involve going back to Maplewood. When it comes time to decide what to do next with our lease, Luther will be who we consult. More

GREAT SERVICE , I WAS EARLY FOR MY SERVICE APPOINTMENT BUT THEY DID NOT PUT ME OFF. STARTED ON OIL CHANGE AND TIRE ROTATION RIGHT AWAY. CAR WAS DONE IN SHORT ORDER , I WAS EARLY FOR MY SERVICE APPOINTMENT BUT THEY DID NOT PUT ME OFF. STARTED ON OIL CHANGE AND TIRE ROTATION RIGHT AWAY. CAR WAS DONE IN SHORT ORDER WITH A WASH AND I WAS ON MY WAY. More

Great Service This dealership was great with suggesting what is truly needed for maintenance to my auto and didn't try to 'over sell' me on work that wasn't yet nee This dealership was great with suggesting what is truly needed for maintenance to my auto and didn't try to 'over sell' me on work that wasn't yet needed. Scott was very friendly and quick to input my info in the system and get my car ready for the maintenance. The dealership is very clean and the waiting area pleasant. They even have seating outside if you want to enjoy the weather. Very thoughtful. The work was finished sooner than expected and the price was highly competitive from other dealerships, and trust me, I called around on price quotes. VERY PLEASED and I will be back again. Trust is such a rare thing when it comes to getting appropriate and quality work done on a car and this dealership has earned my trust. I was happy to shake Scott's hand as he thanked me for coming in for service. A+ Outstanding! More

My first oil change First experience with the service department and I was very pleased with the speed of service and friendliness of Brad. He greeted me when I arrived, First experience with the service department and I was very pleased with the speed of service and friendliness of Brad. He greeted me when I arrived, he took over my Soul and quickly got it back to me. I was told when I set the appointment that it would take about an hour, I had it back in 45 minutes. I got there early so I expected a longer wait,What a surprise, I had it in 45 minutes. That included my car wash! More

Very satisfied customer! The service department repaired my cover repairs and coordinated the body work I needed with Bloomington Luther Collision shop. They handled cont The service department repaired my cover repairs and coordinated the body work I needed with Bloomington Luther Collision shop. They handled contacting my insurance. They provided me with a nice loaner car while my work was completed. Adam was friendly and helpful throughout. I enjoyed using the hybrid loaner. It gave me something to consider as my lease comes due in a few months. THANKS! More

Service & Customer Care I am a new customer & a new owner to a Nissan vehicle!Everyone courteous,attentive! I will continue to service my vehicle with Luther Nissan Kia. I am a new customer & a new owner to a Nissan vehicle!Everyone courteous,attentive! I will continue to service my vehicle with Luther Nissan Kia. More