Luther Kia of Inver Grove - Service Center

Just an oil change Greeted by Adam, And he called by my first name which is impressive since he deals with a lot of people every day, week after week. Luther always does Greeted by Adam, And he called by my first name which is impressive since he deals with a lot of people every day, week after week. Luther always does a great job. Thanks! More

Repairs that can be trusted When my 2006 Sedona needed @ $1,200 worth of repairs, having dealt with Mike Wagner ever since I bought the van, I had no hesitation in knowing they w When my 2006 Sedona needed @ $1,200 worth of repairs, having dealt with Mike Wagner ever since I bought the van, I had no hesitation in knowing they were needed (as opposed to other dealerships which at times seem to 'invent' repairs). He explained what was needed regarding the brake issue I'd brought it in for, and 2 other things he'd found in going over the van, as I'd asked him to do, that needed replacing. Having that clear explanation and from years of knowing I can completely trust his advice, he got all the repairs done in just 24 hours and also got @ $100 dollars off the estimated costs! With service like this, my Sedona will continue to provide worry free transportation for a long time to come! More

Great Customer Service!!! Scott Nemitz was great he made the warranty claim process easy. He thoroughly explain the repairs and any upfront fees. He was very professional, he Scott Nemitz was great he made the warranty claim process easy. He thoroughly explain the repairs and any upfront fees. He was very professional, he even took care of our rental car fees and was just great to work with. We will be back for service this place was great our Sorento is running very smooth. We want to thank him and the techs that service our Sorento. More

Great Service!!! Excellent customer service. Thanks to Adam Bistodeau, Greg Isham, and Mary Cerecedes, our Kia is running much better and we'll be returning for any fu Excellent customer service. Thanks to Adam Bistodeau, Greg Isham, and Mary Cerecedes, our Kia is running much better and we'll be returning for any future repairs and/or upgrades. More

The best experience on customer service ever! Thanks to Adam Bistodeau I had a smooth transition when I dropped my car in the morning. Then he called me to let me know my car was ready. Adam made Thanks to Adam Bistodeau I had a smooth transition when I dropped my car in the morning. Then he called me to let me know my car was ready. Adam made me feel at all times that I was the most important person at the dealer this morning! Thank you Adam you made my day! Thanks to your attention my day was great. Is amazing how a special attention from a special person can make you feel like a million bucks!! Thank you ADAM!! Keep up the extreme good work! More

Service while traveling Just two hours before I was leaving on an international trip my Murano broke down and needed to be towed for repair and service. Before leaving I was Just two hours before I was leaving on an international trip my Murano broke down and needed to be towed for repair and service. Before leaving I was able to arrange for service at Luther and While I was traveling Adam and the maintenance crew diagnosed the problem and other items that were in need of attention. They went out of their way to communicate what they found and explain my options --- even though I had on and off again phone service and was hard to get ahold of. The car was ready when I got home and their flexibility and trustworthiness saved me from having to change my trip plans. I always go to Luther for service and will continue to do so More

A great job, again! I had a problem with one of the folding seats in my SORENTO, being stuck in the 'down' position. Scott Nemitz (Service Advisor) has been handling my s I had a problem with one of the folding seats in my SORENTO, being stuck in the 'down' position. Scott Nemitz (Service Advisor) has been handling my service needs since "Day One", and his team diagnosed the problem, ordered the part, and scheduled my service appointment to meet my timeline. They had it fixed in half the time they had estimated, washed my car, and had me back on the road with time to spare. Scott always tends to any issues I have (and, there haven't been many) with a personal touch. I can honestly say that, I have never had a service department respond with such professionalism. They take care of "me" and my vehicle. More

First Oil-change is always exciting! Thanks to Adam Bistodeau & Wilbert P. my experience went wonderful. I appreciate everyone being so nice and stayed right on time! See you in 3,000 m Thanks to Adam Bistodeau & Wilbert P. my experience went wonderful. I appreciate everyone being so nice and stayed right on time! See you in 3,000 miles! A. McElmury 2014 KIA Optima More

Great Service! The service I received from Luther was great! Mary Cerecedes was very courteous, timely, and helpful. She was very knowledgeable and professional in The service I received from Luther was great! Mary Cerecedes was very courteous, timely, and helpful. She was very knowledgeable and professional in explaining everything to me. Thank you! More

Superb customer service!! From the time we bought our Nissan Quest two years ago through every oil change and every service appointment, everyone at Luther Nissan - IGH have b From the time we bought our Nissan Quest two years ago through every oil change and every service appointment, everyone at Luther Nissan - IGH have been friendly and helpful - top notch from start to finish. But, I must mention one person in particular - Adam Bistodeau is a standout! I cannot say enough good things about him. He has taken the time to get to know us -- remembering small details from previous times we've chatted when in for service. This kind of personable customer service shows he values our business and we are not just another customer coming through the door. And, as a "car rookie" (meaning I'd rather leave car maintenance to my husband), Adam has always been patient and never pushy with me completely putting me at ease. We bought Nissans because of their quality and value -- we've continue to given Nissan Luther our business because of the quality of their personnel from sales to service! More