Luther Kia of Inver Grove - Service Center

Car service This is the first time at Luther nissan. Adam and crew did a great job of providing a good customer experience . He explained me the technical detail This is the first time at Luther nissan. Adam and crew did a great job of providing a good customer experience . He explained me the technical details of the part replaced and other useful tips for car maintenance More

Awful experience Fleet Farm broke the key off with the lugnut trying to get them off as I need new tires. They said to go to the dealer so they can take them off and e Fleet Farm broke the key off with the lugnut trying to get them off as I need new tires. They said to go to the dealer so they can take them off and exchange them. Had an appt this morning and said their master set broke on them and wanted to charge over $100 to have them air hammered off. These are Kia's lug nuts that were put on. The guy himself said this happens often yet I am to pay their labor for removing them just so I can get tires put on? It's ridiculous and will not ever come back here. Can't believe they can get away with doing this to people. More

Great Experiences I purchased my vehicle from this dealership last summer and have been back twice for my oil changes. Mike in Sales and Brian in Finance were great to I purchased my vehicle from this dealership last summer and have been back twice for my oil changes. Mike in Sales and Brian in Finance were great to work with. The service department is quick and professional. I love that I can schedule my service on-line, too. I would recommend this dealership to anyone and have recommended them! More

I miss Scott The quality of the work was great. The timeliness was poor. I made John aware that I needed my car back by Friday at noon/1 p.m. When I called at 1 The quality of the work was great. The timeliness was poor. I made John aware that I needed my car back by Friday at noon/1 p.m. When I called at 1:45, he made me feel as though I was being unreasonable for asking for my car back. Thanks to the delay, I had to post-pone my 5 hr drive by about 3.5 hours and had to rearrange my schedule - I didn't get to my destination until midnight!! If I had known this, I would have not had the work done. However, I can understand the delays - sometimes they just happen, it's John's handling of the situation that almost cost Luther a customer. The previous time I had work done, I had Scott. He was great! I miss Scott!!! More

Time Well Spent I heard the funniest comment from a young man walking his family through the waiting room last night. One other couple and myself were watching the t I heard the funniest comment from a young man walking his family through the waiting room last night. One other couple and myself were watching the t.v. when this young man says, the service man asked me if I wanted the complimentary car wash this evening. He starts laughing while declaring, "NO NO heck NO! I like my car dirty, please don't wash it!" Last night was the first time any rep asked if I wanted the car wash. My old service guy, Adam, used to say I only bought my car in when it needed to be cleaned. He's such a funny guy. My new guy, Mike, asked all the right questions and got me out of there in record time. On the serious side, my car gets the best care at Martin Luther - thank you and keep us laughing. Sandra Christ More

Got a second opinion I was quoted the price of a grand to rip a factory sealed compartment apart to fix a ground short inside of the dash. There is no empirical evidence i I was quoted the price of a grand to rip a factory sealed compartment apart to fix a ground short inside of the dash. There is no empirical evidence it has been compromised by mice as they said.There was however a small dent in the fender and the side running light that they promised me was working just fine that is the true causality. They also assured me the trailer harness wiring was just fine but it also was not working well and I had it removed. Some guys at my church quickly fixed my car in a single morning. They didn't ask me for a dime. And they didn't believe it necessary to rip up the dash. The courtesy ride driver really needs to produce her medical license and prove she is registered with the Minnesota state board of medical practice because she diagnosed my son's disability as laziness and that he can work. He is clearly a savant but just being super intelligent doesn't mean employable.He can tell you how quantum physics works but can not match his own socks or even the silverware drawer.He'd been in special ed since kindergarten. I and my son live off of a small disability check, and can't just pull a grand out of a hat at a moments notice. I am still trying to replace our ancient household appliances! That amount is serious money for most people. I have no time for stupidity... and it is either stupidity or it is all lies... either way... Always get a second opinion whether it is from a doctor or a mechanic! I am also surprised someone would actually help themselves to my dollars off coupons and tax deduction paperwork I had stored in the dash. That's just not nice even though they are replacable. People who intentionally do evil to widows and orphans will eventually answer to a higher power. More

Work Done The mechanics did a wonderful job on my car. Mike in service is the best and has been for many years. He is competent, confident, and knows his busi The mechanics did a wonderful job on my car. Mike in service is the best and has been for many years. He is competent, confident, and knows his business and his customers.. He is great to work with!!!! R. Tom Zackery More

Multi-Level OUTSTANDING !!! These guys do Service and Quality-Work RIGHT. I am so happy that I shopped around and found them. I have found that I can truly TRUST them to not push These guys do Service and Quality-Work RIGHT. I am so happy that I shopped around and found them. I have found that I can truly TRUST them to not push un-needed work just to make an extra buck. It's so important to find an honest service center these days. I put them against two other dealerships/service centers to the test and these guys won hands down. The other two service places wanted to do a bunch of work on my Kia Soul that wasn't yet needed for over 20K+ more miles. Plus, they are open wicked late hours for those of us who can't be without our vehicles during the work day. I need to drive a little farther for service but it's worth the distance. More

Oil change and 2 recalls Was greeted promptly and service order written up. Notified of some minor things that they could do or I could do them myself. Had a nicely washed c Was greeted promptly and service order written up. Notified of some minor things that they could do or I could do them myself. Had a nicely washed car ready in very fast matter. Very happy. More

Great service by a great dealership I was very pleased with the service that I received at this dealership. Had a minor recall service to be preformed and they took care of one that I d I was very pleased with the service that I received at this dealership. Had a minor recall service to be preformed and they took care of one that I didn't even know about. Happy to see that they washed the vehicle as it was extremely dirty... More