Luther Kia of Inver Grove - Service Center

Poor service bought a brand new 2015 Kia Sorento in December 2014. I purchased the extra protection plan for rust. After the sealer was applied it left a white fil bought a brand new 2015 Kia Sorento in December 2014. I purchased the extra protection plan for rust. After the sealer was applied it left a white film on all of the exterior trim. I took the truck back to Kia for an oil change where I was told they used every chemical they had in their facility that might take off the film and it didn't come off. I brought the truck back another agreed upon day. A day or two later I was told the truck was done. I live an hour away so each time I come it takes 2 hours of my day. I picked up my truck only to find there was still the white coating covering the trim. I came back to Kia and again left my truck. I was called a day or two later and told it was done. I came back to Kia only to find not only was there still white film on my trim, there was now a paint chip directly next to where they were working and the rubber piece around my windshield was not attached properly. I left my truck again with Kia. I received yet another call that my truck was done. I arrived to find service was closed. I spoke to a service representative when I left my truck and told them I would come by after work on Saturday. I was never informed that service closed early on Saturday. Good enough I found a salesman to help me get my truck. I had to sign papers to pick up my truck. I told the salesman I didn't want to sign any papers until I saw the truck, as I was beginning to suspect the coating might not be off. I ended up signing the papers after some persuasion, as I was signing the papers I saw that Kia was charging me for the loaner car. I had never heard any talk of me paying for a loaner car and it was never agreed upon at all. I told the salesman I refused to pay for a loaner for a mistake they made and couldn't fix. I crossed out the balance due and wrote $0.00 due. I went outside to see my truck and I didn't even get close to the truck and I could see marks all down the passenger side, they were black marks of some kind. I told the salesman about it. I looked at where the paint chip was they promised to fix, and it was still there, nothing had been done to it. I walked further around the truck and found a paint scratch about a inch in length on the driver’s side door that I told the salesman about as well as another scratch on the back of the truck about an inch in length again. As I walked around the truck I saw various other marks and scratches, I commented on some scuffs on the bumper and the salesman said he cannot just give out blank checks. I informed the salesman I would not take the truck in this condition. I said this was the third or fourth time I had brought it to them to fix and it was getting worse every time I left it there. By this time another salesman had come over since I was getting upset and I told him what was going on and his response was he was not going to write me a blank check. I was dumbfounded, I was not looking for handouts, I want the damages repaired. I do not want money; I want the scratches and chip fixed. He said how do we (Kia) know they happened here? I told him you know because the last time I picked up my truck I saw the damage the next day (it was getting dark when I picked it up and the lighting didn't allow for me to clearly see), I called Kia and spoke to a service technician who told me they would record the damage when I brought the truck back in, I told him no I want it in my record so it is in there now rather than a few days later. Is it Kias policy to allow customers to believe that if you find a scratch they caused that you can wait a week and the next time you bring it in they will believe you about it happening there as the service technician implied? If so then why didn't the salesman believe me when I made sure the technician wrote it in my chart to avoid this exact scenario? The salesman spoke to me about the age of my truck (what??? it is 8 months old) and how can they be sure these were not already there. The salesman informed me that the truck didn't leave their lot and the damages weren't done there. This is not true; every time my truck came in for this white film on the trim it left the lot. The coating was applied and repaired by a third party and was driven off site for them to perform their services. The way he spoke to me was as if I was trash looking for a free check, I felt as if this was a personal attack on my character. The salesman suggested I take my vehicle and get an estimate closer to where I live, this would be a good idea, but how am I to get back and forth to work while I am waiting for the damages to be fixed? I want Kia to fix the damages since they were caused by their workers. I was recommended to this dealership and so far I have had nothing but poor service. As of now this issue has not been resolved. If this issue is not resolved I will go to the next step and contact the BBB. I feel for the price I paid for the truck and the extra protein plan recommended to me by Kia, it needs to be fixed properly. If the third party is responsible for the damage, this is not my issue. I paid for the protection plan to Kia, they need to go to the third party or discontinue business with them. I have absolutely no issues with the truck itself, in fact I cannot speak highly enough of this vehicle, my issue is with the service. I should not have to come back time and time again for an issue to be fixed. I was treated as if I was nothing but a piece of trash. I am a reasonable person and I know that things happen, but when I am pointing out things to them, and I am careful enough to call Kia and tell them before I come back about issues, so as not to look like I made them up, I get upset when a salesperson tells me he cannot write me a blank check. My faith in Kia is gone. I have never been talked to in the tone the salesman talked to me. I feel he stepped outside his boundaries and should have referred me to service when they are next open. He works with people and this is the way he talked to me. I believe he needs to be retrained, for without people like me there would be no job for him. I plan to let all my friends, family and co-workers know the kind of experiences I have received from this dealer. More