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Luther Kia of Inver Grove - Service Center
Inver Grove Heights, MN
2,554 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,554 Reviews of Luther Kia of Inver Grove - Service Center
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August 30, 2017
Efficient & work performed well I got an oil change, a recall item, new camera (warranty) & 2 filters replaced in 90 min. Scott was very good about keeping me informed. They have a I got an oil change, a recall item, new camera (warranty) & 2 filters replaced in 90 min. Scott was very good about keeping me informed. They have a nice waiting area More
by Gjohn1926
Employees Worked With
August 30, 2017
Friendly and good. I am pleased with this dealership. It's clean. It has a nice waiting area. The sales people are not pushy. And they listen to your. I am pleased with this dealership. It's clean. It has a nice waiting area. The sales people are not pushy. And they listen to your. More
by SSPWriteNow
Employees Worked With
October 17, 2016
Brought car in for a cracked gas tank I brought my car to KIA because I had a diagnostic test done with another automotive place and was told I had a cracked gas tank. I wanted the dealers I brought my car to KIA because I had a diagnostic test done with another automotive place and was told I had a cracked gas tank. I wanted the dealership that sells the vehicle to replace it since it had to do with gas, which is “DANGEROUS”! Conversation with KIA Me: I had brought my car in to have them check for a cracked gas tank because a dealership had done a diagnostic test telling my there was. Kia said they still needed to run their own diagnostic test and called me to confirm there was no crack in the tank but there was $1200 in other issues. I fixed those issues to pick my car up and get home to still smell gas. I call Kia back and they take a second look at my car and called to tell the technician missed the cracked gas tank... Luther Nissan Kia It pains us to hear your feedback regarding your recent dealership experience. I can assure you that our team goes to great lengths so that customers like you have any and all relevant information they need to make the best, most informed service decision. It sounds like your vehicle needed more than just the repaired fuel tank. Now your vehicle should be in great shape. Respectfully, Sue Wegleitner Client Relations Manager (651)457-5757 sue.wegleitner@lutherauto.com Me: I only fixed the requested maintenance issues because your technician guarantee I did NOT have a cracked gas tank. I would have only fixed the gas task of found on the initial visit. Luther Nissan Kia Unfortunately, Amanda, there are no guarantees with diagnostics. We tried to save you money by not fixing the gas tank, it did not show that it needed it. Also, we gave you that repair for less than originally quoted to help since you had other repairs that came up. We do try our best to make things right. We do hope that your vehicle will give you many more maintenance free miles. Take Care Me: Well it didn't make it right. My first visit you missed the problem with my car (which was the thing I asked you to check) and the parts I did end up fixing cost $250 and you charged $750 for labor... These where recommend maintenance items from your technician. When you charging that much for labor I would expect your mechanic tech to catch the crack in a gas tank (seeing how that's what I was told somewhere else and I took my car to the dealership who should specialize in their own brand of vehicals). I don't think giving someone $100 of a second visit to your service department a discount... I PAID $750 in labor the first time. Your company scams people and the worst part is you don't care. I ran a hotel for 15 years and I always made things right with a customer because I wanted their return business. SOUNDS LIKE THEY REALLY CARE!?!?! More
by Taken Advantage Of.
September 25, 2016
Fast courteous service Service department was very prompt, helpful and professional. Explained everything in detail and the appointment was completed very fast, including r Service department was very prompt, helpful and professional. Explained everything in detail and the appointment was completed very fast, including recall service work. I highly recommend them. More
by dgrassel
Employees Worked With
Jason "Chico" Haskins
September 19, 2016
Great service I went in for a cabin filter replacement and trip worthiness check. I was out in 25 minutes including the visit to the cashier! Awesome. Nik is effic I went in for a cabin filter replacement and trip worthiness check. I was out in 25 minutes including the visit to the cashier! Awesome. Nik is efficient and answers my questions. I appreciate the service department and the way they treat me respectfully. I have helped rebuild a motor, changed my clutch fan, and changed my own oil when I was younger. I know my way around a car and they don't try to treat me like a dummy. I have had issues with other service depts. in the past, none at Luther Nissan IGH. More
by floormom_1948
September 14, 2016
Best dealership both sales and service in the Twin Cities! Best dealer experience in the Twin Cities. They are friendly honest and caring. I have bought 3 cars from them and would not go anywhere else. Best dealer experience in the Twin Cities. They are friendly honest and caring. I have bought 3 cars from them and would not go anywhere else. More
by Malika
September 14, 2016
Excellent Dealership! We are from AZ and made appointment for oil change. From the time we entered the Service Dept to the time we left, we experienced excellent customer We are from AZ and made appointment for oil change. From the time we entered the Service Dept to the time we left, we experienced excellent customer service. Every employee we dealt with was professional, caring, helpful, friendly especially Nick Novotny and the cashier. The waiting area is very comfortable and appealing with beverages and fruit. Hats off to this dealership! More
by Pacificblue
Employees Worked With
September 08, 2016
Extreme good help today I felt blessed today with a speedy response to my appointment need, accurately quoted in & out time, pleasant staff and the many comforts of home whil I felt blessed today with a speedy response to my appointment need, accurately quoted in & out time, pleasant staff and the many comforts of home while waiting. More
by nancyjean
Employees Worked With
gal who took my call at 5 pm wed, fella who explained my cars paperwork at 9:45 pm ( new employee)
September 08, 2016
Gr8 Service Advisor in Mike Wagner I always bring my 2006 Kia Sedona in to have Luther's service advisor, Mike Wagner, take care of it as I know from 9.5 years now of experience that I I always bring my 2006 Kia Sedona in to have Luther's service advisor, Mike Wagner, take care of it as I know from 9.5 years now of experience that I can completely Trust what he tells me may need to be done and he always gives me @ time periods during which whatever the repairs are need to be done within. It's not easy to find a dealership one can Rely on but, with Mike Wagner on their staff, Luther Nissan Kia in Invergrove is one that can be. More
by M. Fogerty
Employees Worked With
September 06, 2016
New vehicle first scheduled maintenance Quick, easy, thorough just like Inlike it! I'd add that setting up the appointment by phone was a breeze and was told there was recall warranted work Quick, easy, thorough just like Inlike it! I'd add that setting up the appointment by phone was a breeze and was told there was recall warranted work to be performed as well. I was in and out on time and offered every courtesy. More
by Dave Hansen
Employees Worked With
