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Luther Kia of Inver Grove - Service Center

Inver Grove Heights, MN

4.5
2,555 Reviews

2,555 Reviews of Luther Kia of Inver Grove - Service Center

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March 27, 2018

Friendly, efficient, on time, thorough service appointment Service work was completed on time (actually 15 min early!) Service rep (Scott) was professional, friendly, helpful, he listened to my concerns, answe More

by B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Nemitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2018 -

Luther Kia of Inver Grove responded

Thank you for sharing your recent service experience at Luther Nissan Kia. We are so glad that Scott Nemitz was professional, friendly and helpful! Have a super day and stop in again soon! Respectfully, Sue Wegleitner • Client Relations Manager • Luther Nissan Kia (651)457-5757 • sue.wegleitner@lutherauto.com

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March 27, 2018

good maintenance on my car Helpful, knowledge, very friendly. Went out of their way to find a part.that they did not have in stock by driving to another dealership to pick one More

by MEZOLLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Bistodeau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2018 -

Luther Kia of Inver Grove responded

Thank you for the kind review! We are so glad we could make your service experience with us a great one. We look forward to serving you again in the future! Respectfully, Sue Wegleitner • Client Relations Manager • Luther Nissan Kia (651)457-5757 • sue.wegleitner@lutherauto.com

March 27, 2018

Oil Change/Tire Rotation Appointment started/finished on time. Courteous and friendly service writer. Minimal up-sell attempt on services; pointed out possible areas but no ar More

by ScienceGuy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Colin took work order.
Mar 29, 2018 -

Luther Kia of Inver Grove responded

Thank you for your feedback about your recent service experience with Colin at Luther Nissan Kia. We are glad that our service team was efficient with your time and were friendly and courteous. Please stop in and visit again soon! Respectfully, Sue Wegleitner • Client Relations Manager • Luther Nissan Kia (651)457-5757 • sue.wegleitner@lutherauto.com

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March 27, 2018

Why wasn't the air filter changed previously?. Now 41 00 dollars later. Should have been disclosed before the 3rd oil change. That has been my complaint. Had issue oil wasn't cleaned up properly. That's a More

by hymontody
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Humberto Gonzalez
Mar 29, 2018 -

Luther Kia of Inver Grove responded

Would you mind sending us a direct message so that we can learn more about this? Thank you. Respectfully, Sue Wegleitner • Client Relations Manager (651)457-5757 • sue.wegleitner@lutherauto.com

March 16, 2018

Quick, greatly service Came for my 25,000 miles check. All came out great, needed new air filter, it was done in minimal wait time. Very happy with staff. Will continue More

by AJ467
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Bistodeau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nik Novotny
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The cashier is always great. Im horrible with names but she is great.
Mar 22, 2018 -

Luther Kia of Inver Grove responded

We appreciate the feedback! As well as your vote of confidence. On behalf of Adam, Nik and the rest of the service team, "Thank You" again for your business! We look forward to working with you again in the future. Respectfully, Sue Wegleitner • Client Relations Manager • Luther Nissan Kia (651)457-5757 • sue.wegleitner@lutherauto.com

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March 14, 2018

Oil change I have used your services for a couple of years now. It’s very good across the board. Friendliness and expertise plus good organization make a good More

by JpChave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember the names
Mar 15, 2018 -

Luther Kia of Inver Grove responded

We are so happy to hear that you have had nice experiences with us. We appreciate your loyalty! We want to give you an excellent experience each time you come in and we are thrilled that you enjoyed your time with us! Respectfully, Sue Wegleitner • Client Relations Manager • Luther Nissan Kia (651)457-5757 • sue.wegleitner@lutherauto.com

More
March 04, 2018

Great service!! Fantastic service from every member of the service team!! They went above and beyond servicing my vehicle. They found parts, offered me a loaner vehi More

by JEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Isham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Bistodeau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nik Novotny
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kathy Heitzinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Nemitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2018 -

Luther Kia of Inver Grove responded

We are so happy to hear that you had a nice experience with us. Even better that you found the entire team to have provided 5 star service! We want to give you an excellent experience each time you come in and we are thrilled that you enjoyed your time with us! Respectfully, Sue Wegleitner • Client Relations Manager • Luther Nissan Kia (651)457-5757 • sue.wegleitner@lutherauto.com

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February 10, 2018

Good customer service Good explanation , will visit at any time employer. Will visit again for new key fob. Am equally planning to do all my services at Nissan Kia . More

by 02/10/2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Bistodeau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2018 -

Luther Kia of Inver Grove responded

Thanks for the 5 Stars! We are pleased that Adam earned that rating with you and appreciate you sharing! Respectfully, Sue Wegleitner • Client Relations Manager • Luther Nissan Kia (651)457-5757 • sue.wegleitner@lutherauto.com

February 04, 2018

A shop I can trust It's hard to find a shop where you feel confident you are not being over sold services, esp as a woman. Scott was very respectful and they didn't go h More

by PatriCanada
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Nemitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2018 -

Luther Kia of Inver Grove responded

Thank you for sharing your recent service experience at Luther Nissan Kia. We appreciate you travelling further to have service here! It's great to hear that Scott has served you well and treated you with respect. Have a super day and stop in again soon! Respectfully, Sue Wegleitner • Client Relations Manager • Luther Nissan Kia (651)457-5757 • sue.wegleitner@lutherauto.com

More
January 16, 2018

Oil change Fast and friendly service, easily made appointment online, was able to get in same day, clean and organized, had snacks and coffee which was a bonus! More

by ruby99vv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Heitzinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2018 -

Luther Kia of Inver Grove responded

We couldn’t be happier that Kathy and our team provided you with a great service experience. She is a true asset and we are lucky to have him on the Luther Nissan Kia team. Please come back to visit anytime! Respectfully, Sue Wegleitner Client Relations Manager (651)457-5757 sue.wegleitner@lutherauto.com

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