Luther Kia of Inver Grove - Service Center

Have always gotten good service here but this one visit was a fail. Felt like I was getting a sales job, took a long time, left with a dirty car with no wash, and felt not appreciated. Just an off visit. was a fail. Felt like I was getting a sales job, took a long time, left with a dirty car with no wash, and felt not appreciated. Just an off visit. More

Service department on this visit is great the dealership itself is disgusting and from the lack of response or courtesy I was show on jan31,2023 and February 1st, 2023 in regards to several text messages an itself is disgusting and from the lack of response or courtesy I was show on jan31,2023 and February 1st, 2023 in regards to several text messages and phone calls ( none returned to me ) they have lost my business forever nor will I ever deal with any Luther dealership , I use the service center sinc I was stupid to purchase a service contract otherwise I would never step foot in a Luther dealership More

Lousy customer service. Rude service representative - Dismissive, arrogant, couldn't be bothered. Took 45 minutes to determine my car had an after market hitch and did not n Rude service representative - Dismissive, arrogant, couldn't be bothered. Took 45 minutes to determine my car had an after market hitch and did not need the recall fix. Left the hitch wiring dangling down to the ground. More

They said it would take 2-3 hours but had it done in 1 1/2 hours. Everything taken care of in that time. 1/2 hours. Everything taken care of in that time. More

Fast oil change Very fast service they got me in before my appointment which was helpful my appointment which was helpful More

Jason made it easy to check in to see where they were at with repairs. He was kind and explained the process. with repairs. He was kind and explained the process. More

Luther Nissan promptly started to service my car at my appointment time. The tech performed the required 80,000 mile checkpoints. There was no up selling or pressure to do add on, just the tasks reviewed appointment time. The tech performed the required 80,000 mile checkpoints. There was no up selling or pressure to do add on, just the tasks reviewed at check in. Wait time was as expected. This was a positive experience. More

Met all of my expectations for a first time visit. Will use the service center again if need be. Will use the service center again if need be. More