Luther Kia of Inver Grove - Service Center

Comfortable experience and professional treatment by the staff. Work was completed on time and at the expected price. staff. Work was completed on time and at the expected price. More

The reason for my visit was recorded inaccurately when I made the appointment. I made an appointment due to a recall notice for flickering headlights that I had been dealing with for a year and a half. Th made the appointment. I made an appointment due to a recall notice for flickering headlights that I had been dealing with for a year and a half. Then the tech couldn't find the recall for my car. Had to call over the KIA expert. Lots of conversation and they decided yes, there was a recall for flickering headlights. Which is a problem I had compalined about a year and a half ago without resolution. Left car. No communication for 5 hours. Sent a text and asked for status. Was told that yes, I did have the problem that the recall covered and I could come pick up my car. Made no sense so I called. Apparently this visit with just for a diagnosis. That was never mentioned. I specifically schedfuled the service when I had family in town as I have to either wait for the vehicle or Uber back and forth. So now I have another appointment for repair. I'm not happy. More

My experience was elite. Got my oil change and tire rotation done swiftly, and found out I needed a new battery. Even helped me get it covered under the battery warranty sinc Got my oil change and tire rotation done swiftly, and found out I needed a new battery. Even helped me get it covered under the battery warranty since it went out so quickly. More

when I made the appointment, I told him exactly what I wanted. Dropped my car off and wrote on the paper what needed to be done. They didn’t do anything I asked for. Came up with another issue that was ne wanted. Dropped my car off and wrote on the paper what needed to be done. They didn’t do anything I asked for. Came up with another issue that was never discussed. Said I need an alignment but then put in the notes that I declined that service. I didn’t hear a word about that. I couldn’t get a hold of anybody and never got a return phone call. I asked for a 24,000 mile service. They never did it and then asked if I wanted it done. They quoted me $670 and then I questioned it and then the price dropped to like $560. Told me I need spark plugs. At 23,000 miles? They came back and said they did a 3000 mile service. Why? I dropped the car off Monday night and said screw it, I’ll go get the car and go somewhere else. More

The experience was Quick and thorough. When entered the service area, the personnel was friendly. When entered the service area, the personnel was friendly. More

Highly professional, helpful, provided some valuable advise, the time of service was as promised, overall nice experience advise, the time of service was as promised, overall nice experience More

They are always so nice and helpful at this dealership. I definitely will be going back for next vehicle. I definitely will be going back for next vehicle. More

Always great service! Walk around was texted to my phone as I waited and car returned freshly washed. Happy to drive 30 minutes to Luther instead of 5 minutes to nearest Walk around was texted to my phone as I waited and car returned freshly washed. Happy to drive 30 minutes to Luther instead of 5 minutes to nearest dealer. More

Service started on time, and car was ready when promised. Car was washed when returned. Car was washed when returned. More

Great service. Covered everything I needed in a new car. Brandon Casey detailed what was done and got my car fully reviewed in the short timed I waited. Covered everything I needed in a new car. Brandon Casey detailed what was done and got my car fully reviewed in the short timed I waited. More