Luther Kia of Inver Grove

Third time in for same problem, a door rattle in a used Explorer. Twice they've assured me the problem is fixed and twice I drove out with the problem still there. To there credit, they have shown a sinc Explorer. Twice they've assured me the problem is fixed and twice I drove out with the problem still there. To there credit, they have shown a sincere interest in solving the issue which is why I recommend them. From the sales people, service managers, techs, and clerks - all have treated me well. Because of their commitment to customer satisfaction, I'm sure I'll shop their again for another vehicle. More

This was the best car buying experience I've ever had. Form sales to finance. I told them what I wanted and where I needed my payments and they accommodated me. I would definitely recommend them to anyo Form sales to finance. I told them what I wanted and where I needed my payments and they accommodated me. I would definitely recommend them to anyone looking to purchase a vehicle. Thanks again. More

there was a bottle of alcohol in the back seat that was opened while the car was being serviced. There was a large amount missing and some was spilled on the seat. We found this to be a questionable incide opened while the car was being serviced. There was a large amount missing and some was spilled on the seat. We found this to be a questionable incident. Other than that, the service was very good and all personel were very friendly. More

You always do a great Great Job You tell me what is wrong with my car when I bring my car in to the shop . Thanks for visiting my car You always treat like a person not a number Which I like Keep up the g with my car when I bring my car in to the shop . Thanks for visiting my car You always treat like a person not a number Which I like Keep up the good work I like the way you treat me Thanks again More

I was 99% satisfied with the dealership. I think it takes too long to purchase a vehicle. We were there for over 4 hours and had made the decision in the first hour or less. I am not sure I got what takes too long to purchase a vehicle. We were there for over 4 hours and had made the decision in the first hour or less. I am not sure I got what I was initially told I would get for a trade in. They only had the car in 2 colors and did not offer to have one in the color I wanted to be brought to the dealership. I was not in a hurry for delivery although we ended up driving it away that day. More

Jim is the best sales person we have ever had the pleasure to work with. Everyone we have met in the dealership has been friendly and helpful. We have already recommended Jim to several friends. W pleasure to work with. Everyone we have met in the dealership has been friendly and helpful. We have already recommended Jim to several friends. We love our Kia Soul and will be using the dealership service department for everything. Thanks! More

Salesman very friendly, understanding and patient. I was able to run back into dealership and leave for other responsiblities that I needed to take care of during the sales transations. dealership stayed op able to run back into dealership and leave for other responsiblities that I needed to take care of during the sales transations. dealership stayed open late so we could bring car home that day. More

We live in Alexandria and so checked out dealerships from Fargo to the Twin Cities and found the best deal at Luther Nissan. We negotiated price through the internet and were amazed at how responsive and at Fargo to the Twin Cities and found the best deal at Luther Nissan. We negotiated price through the internet and were amazed at how responsive and attentive JP was throughout our email exchanges. When we got to Inver Grove to buy the car we were pleased to see everything was exactly as discussed. The buying experience was hassle free and friendly. Thanks to all for a great experience and of course a wonderful car, I love Nissans. More

A COMPLETELY DIFFERENT (and TERRIFIC) USED CAR BUYING EXPERIENCE! I bought a used Volvo S80 from this dealership. It was a trade-in. I saw the car listed on Carsoup. Within 10 minutes of emailing an i EXPERIENCE! I bought a used Volvo S80 from this dealership. It was a trade-in. I saw the car listed on Carsoup. Within 10 minutes of emailing an inquiry about the car, a salesperson, JP, called me with details about the Volvo, and directions to the dealership. He was friendly and down-to-earth, and not at all smarmy, like so many used car salesmen can be. Later he called me again to say he wouldn't be able to meet me in person for my test drive, due to a family emergency, but he gave me the name of his colleague to ask for when I arrived. That was so considerate--he could have just left a message with the receptionist at the dealership, but he communicated thoughtfully with me directly. When I test drove the car, I worked with Mike Kelly, who was also friendly, down-to-earth, and not at all pushy. The car had been detailed inside and out before I got there, and they had already ordered a part to replace a cracked headlight, and were scheduled to make the repair the next day. The test drive was good, but I had some concerns, and Mike assured me that the car with get a few repairs (at no increase in price), and would have to pass a 52-point used car inspection, before they would sell it to me. He also told me about the Luther Advantage, a program of discounts, coupons, and service available to all used car buyers at Luther. It includes $250 worth of coupons on things like chipped paint repair, auto glass repairs, tire patches, interior repairs, etc., coupons for discounts on gas at SuperAmerica, and free towing to a Luther service center. In other words, where every other dealership I went to was selling used cars "As-Is" with absolutely no follow-up or support, Luther offered great customer care. When I picked the car up, Mike told me they had replaced the battery, as well as making the other repairs, because the old battery was giving a weaker reading than they liked. That's the kind of service I'm talking about--they could, of course, have left the old battery in the car and I wouldn't have known it was weak, but they made sure the car was in absolutely tip-top shape. Without question, I would buy another used car from Luther Nissan Kia. In fact, I'd start looking there next time, instead of spending my Saturdays driving around to look at cars sold by skeevy, chain-smoking, pushy salesmen at places that couldn't care less about my satisfaction or safety. Go to Luther Nissan Kia. Ask for Mike Kelly. More

I gave them a high rating because they got me in quickly for some non-urgent issues. They quickly fixed some little issues and got me in and out and boy, was the car clean both inside and out when it was for some non-urgent issues. They quickly fixed some little issues and got me in and out and boy, was the car clean both inside and out when it was returned to me. thanks! You always do a great job - always friendly and helpful even when you are really busy. More