Luther Kia of Inver Grove

I went to this dealership after work on 2/27/12 and had a horrible experience. I will never go back. When I learned from the salesman that the car I researched and wanted to test drive had already sold, he o horrible experience. I will never go back. When I learned from the salesman that the car I researched and wanted to test drive had already sold, he offered a test drive of a Chevy Tracker SUV that he had on the lot for $4988. I said fine and he went with us on the test drive. We made it about 1.5 miles away going west on Highway 110 in Mendota Heights when I switched drivers with my daughter. She started to drive and the car promptly died on 110. It was right while the salesman was telling me how the car had been safety checked and inspected. Yeah, right. We pulled over and sat on the side of the road. It would not turn over. The salemsan was very apologetic and called repeatedly for someone from Kia to pick us up. We waited almost 40 minutes for someone from the dealership to come and get us! It was cold and ridiculous. The person who picked us up was a teenage kid who drove recklessly and simply made excuses that he could not find us even though we were in plain sight on the side of the road. I will never go back to this dealership. First they try to sell us a lemon and then they make us wait for 40 minutes stranded in the piece of junk! More

My experience with Luther Kia/Nissan was a bit shakey. I had originally worked with Ron Ellis via email who quoted a price on a vehicle that was dealer invoice price minus $600 through my employer MERSC dis had originally worked with Ron Ellis via email who quoted a price on a vehicle that was dealer invoice price minus $600 through my employer MERSC discount program(I even have the emails). When it came to sign the paperwork, the price was MSRP minus $100 and Mr. Ramy in finance said they don't give out invoice prices; either Mr. Ramy or Ron Ellis where lying (or misrepresenting information). The vehichle that they eventually located for me had to be brought up from Mankato; when it arrived it had over four hundred miles on it. Last time I checked, Mankato is about 90 miles from the cities. No explaination or compensation was given/offered for the excessive miles on what they sold as a "new" car. During the 4-5 days they took to locate this vehicle, they had many opportunities to contact us and let us know what paperwork we should bring in. The dealership made no attempt to keep us updated or advise of what to bring in for the finance paperwork. This resulted in us having to fax in more paperwork the next business day. Last, during the initial search for a financer/bank one interest rate and monthly payment was quoted. When it came to sign everything, the interest rate and payment were higher then what was quoted. Even though they were generally nice, the sense of xxxxxxxx made the experience unpleasant. I love the Kia cars and the car I choose, but I don't think I can recommend going to Luther/Nissan More

My experience with Jeff was great. I was possibly the least excited customer he has ever had. I was in to get a car out of need rather than want. Jeff made the entire process easy, friendly and I left wi least excited customer he has ever had. I was in to get a car out of need rather than want. Jeff made the entire process easy, friendly and I left with a very positive outlook. Amy Frost Frisch More

I really don't like wasting my time with these feed back things. But since I will be getting more emails and phone calls from your dealership and from Nissan itself it guess you force me to complete this. things. But since I will be getting more emails and phone calls from your dealership and from Nissan itself it guess you force me to complete this. I was very impressed with everyone at this Luther Dealership after some negotiation. I guess I was a little hesitant at leasing or buying new after my bad experience at another Luther dealership buying a used car. I didn't think I would get the deal I was looking for even though your dealership didn't have the exact model listed in the add, but your sales manager and Greg made it happen and went even further for me to make this a pleasant leasing experience. Thank you, Sincerely, Randy K. More

Every person I came into contact with showed examplery customer service, from the mechanics to the office personnel to the managers. Everyone greeted me and made sure I didn't have any lingering questions customer service, from the mechanics to the office personnel to the managers. Everyone greeted me and made sure I didn't have any lingering questions or concerns. They offered suggestions and overall made me feel extremely valued. Plus I absolutely love that they have a $19.95 oil change coupon on their website regularly. More

I had a great experience from the first moment that JP responded to my inquiry. Prompt response, very helpful, naturally wanted to sell a vehicle, but there was no pressure. I would and already have recom responded to my inquiry. Prompt response, very helpful, naturally wanted to sell a vehicle, but there was no pressure. I would and already have recommended this dealership to others. I shouldn't need another vehicle for several years, but when I do, Luther Nissan will be my first stop. More

Luther Kia was very helpful in giving us the best price and giving us the exact vehicle we wanted in a timely manner. We appreciated the friendly manner of everyone we worked with. The dealership was also and giving us the exact vehicle we wanted in a timely manner. We appreciated the friendly manner of everyone we worked with. The dealership was also very clean. More

I always feel they take a personal interest in my I always feel they take a personal interest in my problems. Courteous, friendly and always timely. I just am putting a new Altima on my wish list! I I always feel they take a personal interest in my problems. Courteous, friendly and always timely. I just am putting a new Altima on my wish list! I will be back soon! More

The team at Luther Nissan Kia in Inver Grove Heights Mn is the best. We have bought new and used from this dealer and everyone is very courteous,polite and extremely helpful. Our most recent visit was for is the best. We have bought new and used from this dealer and everyone is very courteous,polite and extremely helpful. Our most recent visit was for service,a simple oil change. The service guys are great. The job was done at the scheduled time and finished in a timely matter. Of course there's always the complimentary car wash. I have and will continue recommending Luther Nissan Kia to friends and family. Shopping or for sevice the Luther team can't be beat. Sincerely, The Bergs More

I thought the light on my dash was for the breaks - it turned out it was tire pressure. In the end it was good I had misread because a valve stem had to be replaced because it was cracked and just puttin turned out it was tire pressure. In the end it was good I had misread because a valve stem had to be replaced because it was cracked and just putting air in the tire would not have fixed it. Lucky for me my extended warranty kicked in and I paid my $50 deductible. More