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Luther Kia of Inver Grove
Inver Grove Heights, MN
5,631 Reviews
Luther Nissan Kia is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service department in the automotive industry.
Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at 800-246-9984.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
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Showing 5,631 reviews
December 19, 2013
I first brought my car in to Luther Nissan thinking they would be able to fix my car, since they are the Nissan experts. While the customer service was not lacking, I was very unhappy that I paid thousands would be able to fix my car, since they are the Nissan experts. While the customer service was not lacking, I was very unhappy that I paid thousands of dollars to get something "fixed" and 3 days later my vehicle had the same issue. This resulted in me needing a tow back to the dealer. Six days later, my car was ready for pick-up again. The issue was fixed so I came to get my car and the door handle was broken off!! I was so upset but would not drive it off the lot without filing a report for the service manager. There is a plan in place to fix the door but the part that bothers me is why didn't anyone report breaking my door handle? This makes me lose trust in the dealer and if they truly did fix it this time, I will not be bringing my car back in the future. Side note, it was really hard to reach folks when I had to return a call. More
by admartynec
Employees Worked With
Other Employees :
The girl who brought me my car and Mike , Greg Isham, Adam Bistodeau
December 19, 2013
GREAT SERVICE, On time and have had no problems so far with any of the service done to my vehicle. like the free car wash each time I have a service done. Joe T with any of the service done to my vehicle. like the free car wash each time I have a service done. Joe T More
by Bunc12
Employees Worked With
Greg Isham
December 18, 2013
Had my new Rogue in for it's first oil change... I was greeted by a very friendly staff; I didn't see any oil leaks on the garage floor this morning so I assume the work was quality - plus they also was greeted by a very friendly staff; I didn't see any oil leaks on the garage floor this morning so I assume the work was quality - plus they also gave the Rogue a badly needed wash job to remove about a ton of road salt; the appointment was on time and I didn't have to wait long.... all and all it was a great experience.... I'll be back for my next oil change! More
by lynw
Employees Worked With
Evening Service Team
December 18, 2013
We took our Kia in for warranty work. It had been snowing a lot and the car was a mess. Mike asked if we wanted it washed. We said yes but it wouldn't stay clean for long. Just jokingly I said, "w snowing a lot and the car was a mess. Mike asked if we wanted it washed. We said yes but it wouldn't stay clean for long. Just jokingly I said, "well you could clean the inside if you like." Much to my surprise and delight when we picked up the car the inside mats were cleaned of snow and debris. This was above and beyond what we expected but it was very much appreciated. We have been very impressed with the quality of service we have received at Luther since we bought our 2012 Kia. Thank you for the great service and to Mike especially for his extra-special care. Mike & Vicki Hunst More
by mhunst
Employees Worked With
Mike in service dept on Dec. 16
December 17, 2013
Two visits to the dealer, one for a test drive, and another to purchase the vehicle. Both experiences were exceptional. Sales person was very knowledgeable and was very helpful in pointing out the many another to purchase the vehicle. Both experiences were exceptional. Sales person was very knowledgeable and was very helpful in pointing out the many features of our new Sorento. Dealings with the financial closing was equally good. Dealership inventory was exceptional. Highly recommend this dealership to anyone in the Twin Cities who may be shopping for a new Kia. More
by raflmf
Employees Worked With
John Pellerzi
December 16, 2013
Outstanding staff! I will never go anywhere else. They were so friendly and did everything in their power to get me the best deal out there. were so friendly and did everything in their power to get me the best deal out there. More
by JNMcGowan
Employees Worked With
December 16, 2013
Luther Nissan Kia Rocks! John Pellerzi, Sales Luther Nissan Kia Rocks! John Pellerzi, Sales Professional was amazing to work with, friendly and upbeat and listened to what I was looking for in Luther Nissan Kia Rocks! John Pellerzi, Sales Professional was amazing to work with, friendly and upbeat and listened to what I was looking for in a new vehicle and directed me to the perfect one a Kia Sorento! Love, Love, Love it! My whole experience was positive and really appreciated the time Jerry Simon, New Car Sales Manager took to work out my options on financing, he was truly a professional and so trustworthy. His expertise helped seal the deal! Jamie Groth, Finance Manager explained all the financing perfectly and felt at ease with her. Jamie was such a pleasure to work with. Thank you to all, I appreciate the time you took to help me purchase this gorgeous new Kia! More
by di56
December 13, 2013
Great, friendly service. I never have to wait very long and always get thorough explanations on work being done. It's great peace of mind knowing that I have a reliable and honest service center for my car and always get thorough explanations on work being done. It's great peace of mind knowing that I have a reliable and honest service center for my car. More
by kathyreps
