Luther Kia of Inver Grove

I had an excellent experience at Luther Nissan/Kia with great service. The sales person was friendly, knowledgeable and informative on the product lines. I would do business here again. great service. The sales person was friendly, knowledgeable and informative on the product lines. I would do business here again. More

Ryan Rich was very helpful. He met me with a smile and a hand shake. Took my information about having an oil change. He was very friendly. hand shake. Took my information about having an oil change. He was very friendly. More

This is the second car I have leased from Luther Nissan in Inver Grove Hgts. The first one went very well. The second one did not as I started receiving letters and emails from both Luther and Nissan Ac in Inver Grove Hgts. The first one went very well. The second one did not as I started receiving letters and emails from both Luther and Nissan Acceptance as much as 3 months prior to the lease expiration date. I received lIetters from three different associated at Luther. I finally decided to contact a JP Liesenfeld via telephone and email. At first the replies were ok, but as time went on they became slower and slower. When I decided on a car I let JP know via email a couple of times with no reply. I went to the dealer and met with JP who showed me the car and took for a drive. I then indicated that I would like it in Sahara Stone. He the went to the lot and brought up that color and we did the preliminary paperwork, so that I would come in the next day and pick it up. Later on I get a call saying that car was a 2014, not a 2013 with the incentives. He said they will find a 2013 with the selected color and be ready in a day or two. 2 days went and no response. I than called on Monday (Labor day) and was told that it would not be ready yet. I then called the general sales mgr to find out what was going on. He said that he would push to have the car ready later that afternoon. Rather than take a chance that it would not be ready I said I will be in on Tuesday at 10 AM, and he said fine. When I arrived there the next day at 10 AM, JP turned me over to another sales associate named Scott Holorud. I sat there with him for 45 minutes while they searched for my paperwork, which takes 10 minutes to sign. That was frustrating to say the least. One final comment......I was told that the car would have fog lights and floor mats. It has neither. I will buy floor mats before winter and would like a dealer cost install of fog lights. Tom Lenfestey More

Jeff helped my buying/leasing experience go very smooth and straight forward with no hidden costs. Over all a good experience even with the broken air conditioner in the dealership. ;-) and straight forward with no hidden costs. Over all a good experience even with the broken air conditioner in the dealership. ;-) More

Pleasant and efficient. Oil change and warrenty work was performed on time with no surprises, plus extra overall inspection, at no charge, to ensure vehicle operation /safety. performed on time with no surprises, plus extra overall inspection, at no charge, to ensure vehicle operation /safety. More

I purchased a New Vehicle and in a very short time i had an issue. The Tech's looked at the vehicle and since it was a brand new model they were unsure of the exact issue. Since I was not feeling comforta an issue. The Tech's looked at the vehicle and since it was a brand new model they were unsure of the exact issue. Since I was not feeling comfortable with this the Luther Family with no hesitation a lot of paperwork exchanged the vehicle and with this type of customer service I decided to go ahead and trade in my other car and purchased a second vehicle that day. More

We leased a Rogue in 2011 & 30 months into our 39 month lease JP contacted us & got us into a new Rogue at essentially the same price we've been paying, which was a good deal to start with. JP was q month lease JP contacted us & got us into a new Rogue at essentially the same price we've been paying, which was a good deal to start with. JP was quick on the paperwork & didn't give us any runaround, & was a real pleasure to sit & talk with while the paperwork went through. When this lease is up we will definitely be giving JP a call - best salesperson we've ever worked with. More

We came in towards the end of the sales day to test drive a car. We had called ahead and Stephen had brought the car up front. He greeted us when we arrived and was extremely informative, helpful and patient a car. We had called ahead and Stephen had brought the car up front. He greeted us when we arrived and was extremely informative, helpful and patient through the entire process. He gave us the preliminary overview and answered our questions and we took it for a drive. We realized after the test drive that we really liked the car and it was becoming more likely that we would purchase it. Because it was the end of the day, we offered to come back and look at paper work the next day. Stephen insisted that it was not a problem and he'd be happy to stay as long as needed, which we greatly appreciate. There were also two minor flaws with the car which Stephen included in the contract, which made us feel much more confident in our purchase. The store was still busy for being the end of the day, so there was a slight wait until we were able to meet with the finance manager and discuss the numbers. Michael, too, was amazing. It was well past the time when his day should have ended, but he was willing to work with us and we never felt rushed. He thoroughly explained the warranty plan and did such a great job that we decided to purchase it. He also took the time to walk us through all of the financial information that was relevant to our purchase and even though we did go over budget, he still showed us how manageable our payments could be. Both Stephen and Michael were great we could not have asked for a better car buying experience. This was the fifth dealership in the twin cities that visited and it was by far the best and we will recommend it. Thank You! More

I came to the dealership to look and test drive, but not necessarily to buy. Joe was so nice and helpful and answered all of my questions thoroughly. He literally found the perfect car for me that had all necessarily to buy. Joe was so nice and helpful and answered all of my questions thoroughly. He literally found the perfect car for me that had all the options I was looking for and I didn't feel pressured into anything. Michael was great and they both stayed very late to make sure I was getting the best possible payment plan. More

This is my second car that I purchased from Joe Ray. He really took care of me this time! Joe's customer service is commendable. I got a great price on my trade and he always had a smile on his face! Joe w really took care of me this time! Joe's customer service is commendable. I got a great price on my trade and he always had a smile on his face! Joe wanted to make sure I got exactly what I wanted in my new car! I will be back again to do my next car purchase with only Joe Ray! Very truly yours, Adrienne Johnson More