Luther Kia of Inver Grove

The check engine light came on less than 2 weeks after we bought our used vehicle so we promptly brought it in. They were able to look at it and diagnose the problem and determine that it was covered under t bought our used vehicle so we promptly brought it in. They were able to look at it and diagnose the problem and determine that it was covered under the 30 day warranty so we didn't have to pay a dime. However, when we brought it in we were asked if we had about an hour to wait around. We decided to wait and over an hour later they finally came and told us they were still working on it and it would be about another 15 minutes. About 30 minutes later they were finally done and told us they had to order a part and we would have to bring it back in to be replaced and it would take another hour and a half to replace it. We got the call on a Friday afternoon stating the part was in and we could bring our car back in and drop it off at any time. So, we brought our car in that day after work only to find out they close at 6 pm (we showed up at 5:55pm). The person who left the voicemail we could drop it off anytime but never mentioned closing at 6pm on Fridays. So we had to wait until the following week to bring it in and drop it off. We brought it back on the following Tuesday evening and they told us there was a chance it could be done that night, but more likely Wednesday morning. We didn't get a call all day until almost 9pm Wednesday night. We would have appreciated it a lot more if they would have kept us up to speed on closing early on Fridays, gave us better time estimates or at least let us know what is going on if they run over those time estimates. However, on a good note they always wash the car after getting service done and, since our car was left outside overnight Wednesday and it snowed all day Wednesday, they cleared the car of snow as best they could and rather than having us walk through the snowy parking lot to get the car, they pulled it right into the service department for us. All in all, we had pretty good service, just the time estimates and the lack of keeping us in the loop is what we are frustrated with. More

Took my 2013 Sorento in because gas nozzle kept kicking off when trying to fill the tank. They discovered it was a problem with the tank which Kia knows is happening to some Sorentos. They had to order the off when trying to fill the tank. They discovered it was a problem with the tank which Kia knows is happening to some Sorentos. They had to order the parts and advised they will provide me with a loaner car when I drop it off again for the service. Advisor said service will be under warrenty. It took almost an hour and a half to diagnose the problem but Adam apologized for my wait when he came to advise me of the issue. Great service! No complaints here! More

Joe Ray was great - he was my initial contact on chat, which turned into e-mail which led to meeting him personally. HE would be the reason I would recommend this location. He is very laid back, personabl which turned into e-mail which led to meeting him personally. HE would be the reason I would recommend this location. He is very laid back, personable and listened to our parameters without pressuring us in anyway. I was actually very disappointed with the financing piece. Once Joe passed our information onto the financial department (and I can't remember our finance agent's name) - our great experience turned a little south. First off, we waited for at least 30 minutes before we were assisted. Our agent did come out to give us a status on where he was at with out process, but still took a long time. Then we went upstairs to a very unprofessional office that was very unorganized and had stacks of boxes of shirts (?) I believe. He started going through our numbers and when I questioned the trade value he had given us he just said "well I have nothing to do with that, I only help you finance the vehicle" - this was a bit frustrating. He didn't offer to get Joe to discuss or negotiate with us...just continued on with his finance package. He then reviewed the available warranties - he had printed them all in package form and was scribbling out the package and re-writing the a la carte prices. We agreed on the terms (although it was $40 more that we had expected....we were told by the Sales Manager we would be around $100/month for the lease). When we were in the process of signing the documents he realized he had the incorrect lease length and had to re-print. Everyone makes mistakes - but the entire lease process from the atmosphere to the accuracy was very mediocre. By this point, I just wanted to finish the deal and get home. It was over a 4 hour experience - we arrived with a specific stock number (that showed on the website, but was sold when we arrived) - we didn't eve do a test drive and what started off to be a good experience with Joe - spiraled into a second-rate experience. I am having a little buyers remorse - wishing I would have pushed back more on the trade value, questioned the pricing of the vehicle as supposedly we got a great deal for a manual transmission, etc. I would recommend Joe Ray to ANYONE - you have a superstar there....... but overall I would say our experience was ok. Very disatisfied with the disconnect between the salesman and finance agent. More

Mike has been great to work with over the years. He always remembers my name. He is thorough and trustworthy, which means alot to me. I pay more to have my truck serviced at Luther because of people always remembers my name. He is thorough and trustworthy, which means alot to me. I pay more to have my truck serviced at Luther because of people like Mike. More

We were beyond happy with our sale at Luther! We were not impressed with the Kia dealership close to where we live (Kia of St. Cloud) so we made the drive to Inver Grove Heights. WOW! We were blown away at impressed with the Kia dealership close to where we live (Kia of St. Cloud) so we made the drive to Inver Grove Heights. WOW! We were blown away at how personable and knowledgeable they are! Garrett and Michael made our visit SO worth it, we won't go to any other dealer now! Thanks guys! More

I really appreciate the good customer service and its always a pleasure of doing business with Luther Nissan I would refer my family and friends to this dealership always a pleasure of doing business with Luther Nissan I would refer my family and friends to this dealership More

Greatest service south of the cities! I love coming here. Really appreciate Adam and Greg. Honesty and integrity always. Easy in and out. Thank you. here. Really appreciate Adam and Greg. Honesty and integrity always. Easy in and out. Thank you. More

Sue was great to work with and I would work with her again. She was friendly, easy going, low pressure, and truely wanted to sell us the perfect car. again. She was friendly, easy going, low pressure, and truely wanted to sell us the perfect car. More

Yes, everything went smoothly overall. Joe was patient and did not pressure us. He answered all questions and was helpful in every way. The only setback was the car was not fully detailed as we would have and did not pressure us. He answered all questions and was helpful in every way. The only setback was the car was not fully detailed as we would have expected purchasing from a dealer. Our understanding was that they were short in staff detailers. However Joe made arrangements to have the car fully detailed inside and out at the next visit. More

This dealer had some issues for me but definitely made it perfect and overall a great experience. They are extremely friendly and the service department is very top notch. They make sure everything is in g perfect and overall a great experience. They are extremely friendly and the service department is very top notch. They make sure everything is in great shape and are very prompt on schedule. Tom Hagmeier is also top notch in customer service as well. He was extremely helpful with us in he lease of our new rogue. More