Luther Kia of Inver Grove

The service technician was very friendly and gave a good explanation of the service that would be provided today. The people service department work hard to get the job done in a timely manner and they com explanation of the service that would be provided today. The people service department work hard to get the job done in a timely manner and they communicate very well with the customer. More

Friendly, enthusiastic, helpful. Fair deal on my trade in, great price on my new truck. Absolutely nothing to complain about. I really enjoyed myself while finding a new truck that was perfect for me. I in, great price on my new truck. Absolutely nothing to complain about. I really enjoyed myself while finding a new truck that was perfect for me. I highly recommend these guys, Sue Wegleitner in particular. Sue exchanged email with me for a few days to help me determine which vehicles I would like to test drive and had them clean and in front of the building when I arrived to look at them. I test drove two trucks before zeroing in on my choice. No pressure, never hurried, had fun the entire time. The finance department was quick with the paperwork and we were out the door before lunch. Again, I had a great experience. More

Very good experience buying our new vehicle. JP was very thorough when going over the car with us and definitely made the experience a positive one. The financing part with Michael was informative, easy, an thorough when going over the car with us and definitely made the experience a positive one. The financing part with Michael was informative, easy, and painless. More

Everyone at this dealership was extremely friendly and helpful! I was especially happy to meet Louise and Natalie, they were very personable and paid attention to my every detail and needs. Scott Holeru helpful! I was especially happy to meet Louise and Natalie, they were very personable and paid attention to my every detail and needs. Scott Holerud can't go unmentioned - this man will go out of his way to help with just about any question or concern you may have! More

My review is a multi review. We originally approached My review is a multi review. We originally approached this dealership for a used Kia. We knew that's what we wanted, and we have our mind set on a My review is a multi review. We originally approached this dealership for a used Kia. We knew that's what we wanted, and we have our mind set on a specific set of features we needed to fit our life. Jeff Kessler was an amazing sales professional. He was able to hone in what we wanted, pick a car from stock and wow us from the beginning. The features we needed were there, and the perks were still well within our price range, that we had one of the best buying experiences ever. Jeff also made paper work easy, streamlining questions into conversation, and effortlessly filling out otherwise tiring sales demographics paperwork. Jamie Groth was a joy to work with. Her attitude, and charm pay off well during another boring activity - financials. Jamie made securing financing, filling out paperwork, going over service plan options, and finishing up the business end of things - very very easy. Scott Nemitz has provided me service during my trips to Luther InverGrove. He is also a consummate professional. I enjoy using the service depot to get all of my official Kia service done as well as routine maintenance - even on vehicles that are not Nissian or Kia. More

the minute that we walked in the door, we were treated with courtesy and professionalism. JP answered all of our questions and concerns and helped us feel at ease purchasing a car. with courtesy and professionalism. JP answered all of our questions and concerns and helped us feel at ease purchasing a car. More

I called and dealt with Adam to schedule my appointment and ask questions if the work would be covered under my warranty, he checked and said my oil pan gasket would be and the safety recall would be picke and ask questions if the work would be covered under my warranty, he checked and said my oil pan gasket would be and the safety recall would be picked up by Kia, I said great and we scheduled the appointment. I brought my Sorrento in and explained to Scott that my blinkers in the inside of my car was not working but they were working on the outside. He checked it and said they would look at it. When we got back over to his desk he basically told me that I no longer had a warranty because I was at 60,000 miles, it had to be an extended warranty and that I would need to find out from who and get him all the information. When I bought this car in Iowa I had a full factory warranty up to about 81,000 miles. Plus Adam had already checked this information. I proceeded to have them hold my car in the service department while I went into the waiting room to call the dealership in Iowa where I purchased the car and had them pull my warranty, verify that what I needed fixed was covered and got 800 numbers for Scott, I also had my dealership in Iowa fax a copy of my warranty to Luther. I was extremely dis-satisfied with Scott's Customer Service and frankly with his attitude. I have NEVER had a problem coming into Luther and have always had a pleasant experience. I really felt like I was doing his job and I have worked in Customer Service for about the last 20 years. I am debating coming back to this dealership and fining another Kia dealership in the metro even if I have to drive farther. It's sad that when I actually go to write a review on Luther that it has to be a bad one, it takes a lot to make me actually write a formal review but if your not happy at work or just having a bad day, DON'T take it out on your customers. Thank you! More

Natalie was great she worked with us and never rushed us at all! she made it a pleasant experience. We moved to town 2 years ago and everyone there is so nice! Thanks at all! she made it a pleasant experience. We moved to town 2 years ago and everyone there is so nice! Thanks More

My car was the 2nd car we purchased from Natalie that day! We is so good at her job. She would go get a car and then we would change our mind and she was back out looking for the car for us. We are so pl day! We is so good at her job. She would go get a car and then we would change our mind and she was back out looking for the car for us. We are so pleased with our cars and it is in the most part of her excellent customer service! She Rocks! Thanks Natalie More

Luke Horn was amazing!! Made me feel very comfortable!! I actually told a family member who is looking to buy a car to go see LUKE!!! on a scale from 0-10 he gets a 20!!!!!!!! actually told a family member who is looking to buy a car to go see LUKE!!! on a scale from 0-10 he gets a 20!!!!!!!! More