Luther Kia of Inver Grove

Best experience in purchasing a car. I would recommend Luther Nissan Kia and Luke Horn to friends and family! I was a loyal Subaru owner for over 15 years. I just bought a Kia Rio 5 door. I love this c Luther Nissan Kia and Luke Horn to friends and family! I was a loyal Subaru owner for over 15 years. I just bought a Kia Rio 5 door. I love this car including the handling, size, and MPG. More

Joe was great from the beginning. He listened to our concerns over our current issue and worked with us on a reasonable trade in value. He said he'd take care of us and I'm sure all sales people do but concerns over our current issue and worked with us on a reasonable trade in value. He said he'd take care of us and I'm sure all sales people do but he really truly did put our best interests in the new deal. The biggest thing for me is I didn't feel like he had the "typical car salesman" attitude. We really appreciate his genuine care for our situation. He brought the best deal to the table. Brian did the finance paperwork. He was quick, thoroughly explained everything, and there was no pressure involved. Thank you guys! We'll see you again for our next purchase/lease! More

Great experience start to finish. JP Liesenfeld was very thorough and detail oriented. His follow-ups after the purchase have been timely and courteous. Vehicle was delivered on time and in great shape, pl thorough and detail oriented. His follow-ups after the purchase have been timely and courteous. Vehicle was delivered on time and in great shape, plus first service was conveniently scheduled on site at the time of pick up - nice touch! More

Please Stop the "Cheesy Old School Sales Tactics". You sell a great product at a great price - so why make my wife, 2 kids under 2 and myself wait for 3 hours 2 different days and my wife a Tactics". You sell a great product at a great price - so why make my wife, 2 kids under 2 and myself wait for 3 hours 2 different days and my wife and me wait an additional 2 hours on the third day to buy a car. I could see the "manager" and sales person talking - for what??? We had the car picked out and the price was set!! My wife works for 3M - no hassle right??? Finally when we said that's enough we are out of here - all of a sudden the finance manager was available!! Why??? My wife owns a Lexus and WOW what a difference in sales approach. I like Nissan - SO STOP THE CHEESE!!. Thanks to Michael Gittins in finance. Great guy - straight forward. And the service department is awesome!! Don't make people wait - PLEASE. My wife is a marketing manager at 3M and I am a Controller. We understood the deal in the first 10 minutes. Car was picked out. We waited for what the first 3 hours? Then we came back and waited another 3 hours. So John said come back the next day at 11:00 am and we will get you all set. We waited again for 2 hours. WHY?? Last time I worked with Sue over the internet - so simple. If it does take this long - just tell us. We will leave and come back. The signing of documents took less than 10 minutes. Tom Lutz More

JP was fun to work with. He took care of everything I asked for like undercarriage inspection on a hoist and taking care of a small problem. No pressure sales and I did not feel rushed. Very knowledgeabl asked for like undercarriage inspection on a hoist and taking care of a small problem. No pressure sales and I did not feel rushed. Very knowledgeable, and made the waiting time interesting by telling a few stories. When he went to get my car, a used Lesabre, It took a while. He came out wringing wet with sweat. He had done the final detailing himself and made sure I was satisfied. WOW can you imagine that. I'm very pleased with his efforts and I highly recommend him. Also the service department is excellent. Thank you More

This dealer gives you a word and that word is good. dependable and Honest. And they do it with a smile and great people skills. I was more then happy with the way I was treated. Peace and joy jack Fe dependable and Honest. And they do it with a smile and great people skills. I was more then happy with the way I was treated. Peace and joy jack Fecht More

Everyone was super nice. Not even a minute after we stepped out of our car someone was already asking if we needed help. Everyone was very friendly and made my first new car buying experience very plea stepped out of our car someone was already asking if we needed help. Everyone was very friendly and made my first new car buying experience very pleasant. They're very knowledgeable and very willing to answer any questions you may have. The only thing I would have to say us Saturdays are busy so the wait may be a little longer than what you're used to, but they make it as enjoyable as possible. I woul definitely recommend buying from their knowledgable staff. More

This is the second car I have leased from Luther Nissan in Inver Grove Hgts. The first one went very well. The second one did not as I started receiving letters and emails from both Luther and Nissan Ac in Inver Grove Hgts. The first one went very well. The second one did not as I started receiving letters and emails from both Luther and Nissan Acceptance as much as 3 months prior to the lease expiration date. I received lIetters from three different associated at Luther. I finally decided to contact a JP Liesenfeld via telephone and email. At first the replies were ok, but as time went on they became slower and slower. When I decided on a car I let JP know via email a couple of times with no reply. I went to the dealer and met with JP who showed me the car and took for a drive. I then indicated that I would like it in Sahara Stone. He the went to the lot and brought up that color and we did the preliminary paperwork, so that I would come in the next day and pick it up. Later on I get a call saying that car was a 2014, not a 2013 with the incentives. He said they will find a 2013 with the selected color and be ready in a day or two. 2 days went and no response. I than called on Monday (Labor day) and was told that it would not be ready yet. I then called the general sales mgr to find out what was going on. He said that he would push to have the car ready later that afternoon. Rather than take a chance that it would not be ready I said I will be in on Tuesday at 10 AM, and he said fine. When I arrived there the next day at 10 AM, JP turned me over to another sales associate named Scott Holorud. I sat there with him for 45 minutes while they searched for my paperwork, which takes 10 minutes to sign. That was frustrating to say the least. One final comment......I was told that the car would have fog lights and floor mats. It has neither. I will buy floor mats before winter and would like a dealer cost install of fog lights. Tom Lenfestey More

I had an excellent experience at Luther Nissan/Kia with great service. The sales person was friendly, knowledgeable and informative on the product lines. I would do business here again. great service. The sales person was friendly, knowledgeable and informative on the product lines. I would do business here again. More

Ryan Rich was very helpful. He met me with a smile and a hand shake. Took my information about having an oil change. He was very friendly. hand shake. Took my information about having an oil change. He was very friendly. More