Luther Kia of Inver Grove

After I bought my Kia Spectra from a used car dealer, I found Luther Nissan Kia in Inver Grove Heights within a 15 minute drive of my home. Having my car serviced at an authorized dealership gives me peace found Luther Nissan Kia in Inver Grove Heights within a 15 minute drive of my home. Having my car serviced at an authorized dealership gives me peace of mind, plus the staff at Luther Nissan Kia could not be more professional, efficient or helpful. I'm impressed with the quality of service, friendliness of the staff, and the fact that the car I purchased has been a true pleasure to drive and maintain. I always get good news when I take it in for regular maintenance! More

Awesome service from John, no pressure! Jerry was very friendly and extremely professional in my approval process. Transaction was smooth and seamless. Love my new car! Will continue to do business wit friendly and extremely professional in my approval process. Transaction was smooth and seamless. Love my new car! Will continue to do business with this dealership and service dept. More

The most important thing to me was as soon as I walked in I was treated as the person in charge, and everyone there was there to HELP ME:) There was a positive vibe I was feeling, and it didn't matter wh in I was treated as the person in charge, and everyone there was there to HELP ME:) There was a positive vibe I was feeling, and it didn't matter what I said, there wasn't any kind of negative condescending attitude. Very important to me as a single woman. Thank you More

Lars was great to work with...no pressure, explained everything very well. He was able to understand and answer our questions and was very knowledgeable about the Kia Optima. everything very well. He was able to understand and answer our questions and was very knowledgeable about the Kia Optima. More

Sales person was clear on available vehicles. Gave the best price the first go around without 10 trips to the back office and back. Everything was as explained with no surprises. best price the first go around without 10 trips to the back office and back. Everything was as explained with no surprises. More

Working with Scott Nemitz was a great experience. He did a great job of listening to my concerns, made sure he was interpreting them correctly, and provided a detailed explanation for the resolution of each a great job of listening to my concerns, made sure he was interpreting them correctly, and provided a detailed explanation for the resolution of each issue. Unfortunately his great service and my overall experience was tarnished by my experience picking up my vehicle once it was complete (at no fault of Scott). When I checked out and signed my paperwork with the payment administrator, she told me she would call a runner to go grab my SUV and pull it up front for me so I could be on my way for the day. I went out front of the dealership to wait for my car, and after 10 minutes I started to think something was wrong -- so I went back into the payment administrator's office and asked her if she knew what was going on. She stated that she was sorry, and that she had called for a car runner twice -- but no one responded. I said that I just wanted to leave and would be happy to take my keys and walk to the car myself. She walked with me into the service garage, looked around for a minute, didn't see anyone she was looking for, and then handed me the keys while pointing out to the parking lot saying "they are usually out there somewhere". I walked through the service garage and searched for my car for a couple of minutes before finally locating it in the back part of the lot. Like I mentioned to start this review, Scott was great -- and the admin lady was fine, but if a car runner is not going to be listening for a call to get a car -- then why bother even having the service? I worked as a restaurant server for many years, and one of the many points of service that my managers would instill on me was to always be in tune with a guests desire to leave after being served. This meant processing the check for the guest in a timely manner when they were ready to leave. Not receiving my car for 15 minutes after checking out and grabbing it on my own was the equivalent of waiting for a server to run my credit card for 15 minutes after providing it to the server. Overall experience was great, but the last interaction left a sour taste in my mouth -- thus the inspiration to write this long review. I will surely be back again -- but hope I don't have to go through the same frustrating wait when I am ready to complete an otherwise pleasant customer service experience. More

Working with Dave Burns was a pleasure. He was honest and up front with everything from the start. He showed me different types of vehicles and then when I went to make my decision, he was very helpful and up front with everything from the start. He showed me different types of vehicles and then when I went to make my decision, he was very helpful in getting all the things I wanted in my new car. It was a real pleasure dealing with him and he gave me a great impression of the quality of staff that work at this dealership. Thank you! More

As weekend customers, the dealership was very very busy ~ but both Joe and Ben were very attentive, they worked together to find me a car that I liked and assisted in putting together a monthly lease price t but both Joe and Ben were very attentive, they worked together to find me a car that I liked and assisted in putting together a monthly lease price that worked for our budget. Ben set up my blue tooth, Sirius radio station and gave me great instructions about everything with the car. We will highly recommend both of them and your dealership. Thank you for you great service, Claudia Osterman More

From the time i made the appointment to the time i took my car in for service, the people there where great to help, and gave me very good information, and followed up by calling me and adviceing of the pr my car in for service, the people there where great to help, and gave me very good information, and followed up by calling me and adviceing of the problem with my car. thanks gary More

I brought my 2013 Kia Sorento in for an oil change, tire rotation and cabin air filter change. I bought it new at this dealership and the service during the sales process as well as for routine maintenance rotation and cabin air filter change. I bought it new at this dealership and the service during the sales process as well as for routine maintenance I have received has been excellent. I have sent several of my friends and Family to Luther Nissan Kia to buy their new cars as well. Adam and Scott were great to work with in service and explained what was being done to my vehicle as well as the charges associated with those services. Thanks for a great experience! More