Luther Kia of Inver Grove

Great effort by everyone I worked with at Luther Kia/Nissan! I worked with Mr. "Big Luke" Horn of Internet Sales on a used Kia and he was proactive and also responsive. After making contact I visited the dealer I worked with Mr. "Big Luke" Horn of Internet Sales on a used Kia and he was proactive and also responsive. After making contact I visited the dealership early the next morning and Luke had the car I was interested in warmed up and ready to go. He introduced me to Mr. Rich Spah as we discussed terms and conditions. They didn't pressure as I left the dealership to ponder my decision. They stayed in contact with me and made themselves available through several different modes of communication. Upon my return they continued to work for me to reach a deal. I met with Ms. Jamie Groth in the Finance Department and she could not have been more respectful, helpful, kind and most of all, hard working to get me the best rate possible and to make sure I understood all of my options in a very timely manner. They didn't waste my time and I didn't waste theirs. Great job Luke, Rich, and Jamie as I don't believe I could have had a better experience! KG More

Great Service Excellent service from Mary, She was very professional, helpful and friendly. She answered all my questions. Keep up the Great Customer Service and Excellent service from Mary, She was very professional, helpful and friendly. She answered all my questions. Keep up the Great Customer Service and Quality Work! More

Couldn't be Happier Jeff Kessler was the nicest, most understanding person I've worked with to buy a car. He was very matter of fact and up front with me. He gave me th Jeff Kessler was the nicest, most understanding person I've worked with to buy a car. He was very matter of fact and up front with me. He gave me the information I needed, gave me time to think about what I wanted/needed, and was very helpful in answering all of my many questions along the way.... and there were Many!! I ended up with a Kia Sportage that I LOVE at a price that was more than fair. Raul Tirado was also exceptional. He was very thorough in explaining the terms and all the financial information that was involved. I truly felt like I was being treated like a family member. It was the most positive car buying experience I've ever had. Thank you Jeff and Raul for the EXCEPTIONAL Service and value!! Wish there were more people like you in this world! More

Great bunch of people! Very friendly and knowledgeable. Enjoyed the experience and our new car! I had previously searched online without talking to a sales rep and had a fairly good idea of what I was inter Enjoyed the experience and our new car! I had previously searched online without talking to a sales rep and had a fairly good idea of what I was interested in looking at. The main question we had was to fully purchase or lease. John was able to explain most efficiently and in the end we were able to get more bang for our money on a lease. We are very happy. See you in three years for another new KIA. More

Responsive and reliable Started on the internet. Made contact with Luke. He answered all of my questions and made a very good online quote. After my initial test drive, he di Started on the internet. Made contact with Luke. He answered all of my questions and made a very good online quote. After my initial test drive, he didn't try to sell me further. I came back the next day and made the purchase. The finance dept was able to qualify me for a better APR than what I showed up with as a pre approval. Very satisfied with the purchase. More

Rear Wiper blade replacement I been doing business with this dealer since 2006 when i bought my pathfinder and till this day i was satisfied with your work.But today i came to rep I been doing business with this dealer since 2006 when i bought my pathfinder and till this day i was satisfied with your work.But today i came to replace my rear wiper blade and the cost was around $20 and i was ready to pay and the service person came to me and told me the wiper was moving other way and asked me another $70 to repair it which he said it needs to be removed and fix it other way which sounded very weird to me and i asked him not to do anything and i drove it to a local repair shop near to my home and he charged me $20 and all he had to do is rotate the wiper unit other way and tighten it which worked fine.My service appt confirmation code is X01B1KTKRR.I don't know the gentleman's name who worked on my car.But i suggest you to look into this issue and not to charge anyone more than what it requires. Thanks Sivakumar Rajappan More

Turning in a lease and getting into another It was time to turn in my old friend, my 2011 Rogue for a new Juke. Scott was very understanding of my position and worked with me to find me that on It was time to turn in my old friend, my 2011 Rogue for a new Juke. Scott was very understanding of my position and worked with me to find me that one special vehicle. I started with Scott 3 years ago and do not want to work with another salesman, he truly cares about his customers and has exceeded excellent customer service with me once again. I come back to Luther Nissan for all my car needs be it service or purchase, this is one of the best dealerships that I have been to. Thank you Scott for assisting me with my new Juke, so far I love it and don't think it will change, you were right Joe would have loved this little car!!! Thanks again, you made this transaction very smooth for me when I was not sure if I could do it by myself. More

Great Service Wonderful experience at the Luther Nissan KIA in Inver Grove Heights! Prompt attention when I arrived, fast and courteous service. Brad and Mary we Wonderful experience at the Luther Nissan KIA in Inver Grove Heights! Prompt attention when I arrived, fast and courteous service. Brad and Mary were excellent. More

Love this place I really appreciate the customer service at this dealership. It's always speedy and thorough, and I love that my car is clean and shiny when I leave. I really appreciate the customer service at this dealership. It's always speedy and thorough, and I love that my car is clean and shiny when I leave. There have been times when I've tried to get service done elsewhere in order to save a little bit of money and have regretted it every time that I haven't gone to Luther Nissan Kia. I originally bought my car here in 2009 brand new and it was the best car buying decision I've ever made. I highly recommend them for sales and service. The only reason I didn't give them 5 out of 5 stars for overall experience is for 2 reasons.. The first is that it takes a while to get an appointment because they are so busy. The second is that they no longer offer free car rentals. With having to wait so long for an appointment, it's hard to find a time that I can sit and wait for it to be done unless it's late at night. They used to offer a free car rental which made this a lot easier. Oh, and Mike in the service department is the best! More

Service Repairs WAY TOO EXPENSIVE The people here are friendly. No question. And, I can't speak on the car buying experience. But, I would avoid any service repairs there. They put The people here are friendly. No question. And, I can't speak on the car buying experience. But, I would avoid any service repairs there. They put in one stud that was missing on my front left wheel. From everyone else I spoke with, this should have been cheap, quick and easy. Apparently, that was not the case. Took almost 2 hours and I was gouged for almost $150. When I asked how everything went at the end, the representative explained to me that the stud was really bad and needed to be replaced. Good to know….EXCEPT there was no stud there to be replaced in the first place. A stud was added, not replaced. Anyway, I'm sure the work they did was fine, it's just way too expensive. More