Luther Kia of Inver Grove

1st amazing service experience I went in for my first oil change at this location and what a great experience!! Everyone was very friendly and informative. Do you know if you go h I went in for my first oil change at this location and what a great experience!! Everyone was very friendly and informative. Do you know if you go here for an oil change, they check everything to make sure all is well with your car at no additional charge and they wash your car!! I typically take my car to the local service station for the bargain oil change. I will never go to one of those places again. That old adage you get what you pay for is definitely true, well to a certain degree...my oil change today was free but they did an amazing job!! I don't think I was there 30 min and my car was clean, shiny and ready to go. Thanks for exceeding my expectations!! More

Service Department Scam? My wife had a seat heater not working in her 2012 Infiniti, so I scheduled an appointment with the service dept. We were advised when we took it in My wife had a seat heater not working in her 2012 Infiniti, so I scheduled an appointment with the service dept. We were advised when we took it in there would be a $ 137.30 charge regardless for inspection. I later received a phone call from service advising me that they had found the problem and that it would cost me $ 2313.46 to have it fixed, $ 1800.00 alone in parts is what I was told. I decided that for $2313.46 I would live without the seat heater. When we got back to pick up the car the service person filled us in on what was wrong, what had happened and what needed to be replaced. We thanked him, paid our bill and left. My wife drove the car and decided to stop at a store on the way home. Leaving the store to come home, she once again tried the seat heater and this time IT WORKED. Why the story and the $2313.46 estimate when that obviously wasn't the problem? Needless to say I no longer trust Luther's service department and will never go back for anything again. More

Excellent Experience Luther Nissan is an outstanding dealership!! We have dealt with them for the last five years! We owned a Nissan Frontier and Nissan Murano until yest Luther Nissan is an outstanding dealership!! We have dealt with them for the last five years! We owned a Nissan Frontier and Nissan Murano until yesterday. We stopped in to look at a larger truck and left with a Nissan Titan. From the minute we entered, we were treated with incredible professionalism. The two salesman; John Flannery and Dan Paltzar could not have been more helpful and knowledgeable about this vehicle. We never felt pressured or rushed through the whole experience. We also asked Adam Bistodeau several questions and he, as usual, was so helpful in understanding all our questions and answering them thoroughly to our satisfaction. Ryan Anderson in finance took the time to go over thoroughly the finance process to satisfy both the customer and the dealership. We left his office also completely satisfied with our purchase. Everyone at the dealership was outstanding, helpful, friendly and knowledgeable! Love working with everyone at Luther Nissan!! More

Auto/Parts Services I brought in my car for general check up, plus a water pump replacement along with all the accessory belts, and timing belt. Adam/Greg - Service ad I brought in my car for general check up, plus a water pump replacement along with all the accessory belts, and timing belt. Adam/Greg - Service advisors, took great care of my rig, and started up the paper work/rental promptly. Mark S. - service technician. Awesome "old" man. Love this guy, he knows i'm a picky person. So he take his time to do things correctly ONCE. I highly recommend this place for services to your ride/s. Nice people actually work here. Knowledgeable staffs, and assistants. Kathy/Mary, the office ladies were most wonderful, but they will take your money/credit card though :-))) I had been coming here for over 10 years now. and will continue to do so, unless some of these guys quit then I may have to find another service center. But until then..... KEEP UP THE GOOD WORK !!! More

First time. Very friendly service, in and out under their quoted time. It was great. My kids enjoyed the hot drinks, doughnuts and coloring books. Thank you, wil Very friendly service, in and out under their quoted time. It was great. My kids enjoyed the hot drinks, doughnuts and coloring books. Thank you, will definately come back. More

Repairs always timely Worked with Adam who speaks both English and car fluently. Appreciate that all I have to do is describe my issues, I don't need to know what the "real Worked with Adam who speaks both English and car fluently. Appreciate that all I have to do is describe my issues, I don't need to know what the "real" problem is (a problem with previous dealerships). Adam also works with me to find the best pricing; appreciate that these days. An inspection for other issues is done when I'm in for basic maintenance; Adam explained what could wait and what couldn't; he understood that safety is my first consideration. More

Excellent Customer Service From the moment I arrived I was treated like royalty. My main contact person Nik Novotny did a great job managing my appointment and truly exhibited a From the moment I arrived I was treated like royalty. My main contact person Nik Novotny did a great job managing my appointment and truly exhibited a genuine interest in making sure I was satisfied with the entire experience. We drive from White Bear Lake to buy our cars from this Dealership and how they treat my wife and I is one of the main reasons why. I honestly have never been real warm towards auot dealerships until we discovered Luther Nissan KIA in Inver Grove Heights. Great People. More

Great Service This was the second dealership to look at the problem I was having my car. They had no problem identifying the issue quickly and correctly. Wish I This was the second dealership to look at the problem I was having my car. They had no problem identifying the issue quickly and correctly. Wish I would've went to them first. More

Easy in easy out We've bought or leased a number of vehicles at Luther, and always have them serviced there. Things are invariably handle quickly and competently. Poli We've bought or leased a number of vehicles at Luther, and always have them serviced there. Things are invariably handle quickly and competently. Polite personnel, clean facility. Great place. More

Mechanical Customer Service I was pleased with the attention that we received when we visited this dealership, to do our oil change and to take care of a recall. All the mechan I was pleased with the attention that we received when we visited this dealership, to do our oil change and to take care of a recall. All the mechanics were professsionals and ready and willing to help.We were promply dealt with and our discount certificate was honor without any questions at all. We left with a clean car within reasonal time. Thank you for your service and attention. Have a Happy Holiday and a Merry Christmas to all. Hope you all get a bonus this year. More