Luther Kia of Inver Grove

The most amazing team I have ever dealt with!! I had just had a few traumatic experiences at different dealerships. One of them being a Kia Dealership. One a toyota dealership and one being a hyun I had just had a few traumatic experiences at different dealerships. One of them being a Kia Dealership. One a toyota dealership and one being a hyundai. I was looking for the "perfect" car for me. I just needed auto tranny, cruise control and a cd player. I wanted to know what was out there. Show me everything and then we will talk. I wasnt looking at buying at that moment. The other dealerships pretty much brought me to their base model small car, because that is what they saw me drive in with. And then said, sorry, there isnt anything else I can show you if you arent gonna buy today. So I went to Luther Kia. I knew they had the Optima in Sangria that I really loved. Phil didnt see me drive up. He had no idea what I was driving. But he actually listed to me. He showed me the Cadenza first. All options all the time! Then he showed me the Optima. Showed me many different colors and options. I asked the difference between the two Price (------------------------) this big, otions (--) this big. Ok. Im loving the honesty. Then he shows me the Optima LX fully loaded. The only problem... no CD player. I almost walked away. But the car kept calling me... So I said Im gonna regret this and I sat down. I didnt want to leave. then I drove it. I only went 5 miles, but I was head over heals in love. Not wanting to choose the wrong car, I told Phil I want to drive other models. He said you wont like them. But he brought them to me. And no, I didnt like them. If I had driven them first I would have loved them. I wanted that Optima so much, I set the drivers seat to my prefered setting.... I told Phil, I wasnt buying today. Im looking... He so pressured me by showing me the car of my dreams and not saying ANYTHING!!! I was enphatic saying IM NOT BUYING right now. I want the car of my DREAMS!!! Yea, then I said. I love this car, can I put a hold on it?? ( I still hadnt told Phil I was driving a 2010 Chev Aveo.) I told the sales manager that it would only be for a couple days while I decided how I was going to pay for it and if I wanted to trade in my current car. I went back the next day and bought the Optima. I thank you so much Phil!!! Jeff Kessler took over when Phil wasnt there the next day and he was MORE than amazing!!! Jamie Groth is my new BFF!! Im driving the car of my dreams and Im falling more madly inlove every mile! 3800 miles and first oil change today! Service nothing less than spectactular! My only complaint is that after Saying hi to Phil today and making small talk with him while I was getting the first oil change done, As soon as Phil walked away, some bushy guy kind of murmered, can I help you. Not really even looking at me. I said What?? He said can I help you?? I said no,. Im getting an oil change on the car that Phil talked me into (while not saying a thing) Car of my dreams!! This guy is the only unpersonable person I have seen at Luther Kia More

Andy made leasing my 2016 Rogue a pleasant experience I have avoided leasing a new vehicle for several years because my experience in the past has always been such a negative experience. What a pleasant s I have avoided leasing a new vehicle for several years because my experience in the past has always been such a negative experience. What a pleasant surprise. Everyone was so nice; especially Andy. More

Respectful and Efficient I took my Nissan Altima in for two recalls and I also asked that fluid levels be checked. Service was professional and respectful. I was very please I took my Nissan Altima in for two recalls and I also asked that fluid levels be checked. Service was professional and respectful. I was very pleased to be given a complimentary ride home and back so I didn't have to sit and wait for the work to be done. More

The easiest car purchase I have ever made I called before I went to see if the vehicle I was interested in was still available and it was. Upon arrived I told the dealer who I had been corres I called before I went to see if the vehicle I was interested in was still available and it was. Upon arrived I told the dealer who I had been corresponding with and they introduced me to Dave Burns to help me with my test drive. Dave never pressured me into anything. I knew before I arrived that I would probably purchase the vehicle I was going to test drive. I had a loan in place walking in the door. Dave asked if I would like to check out their financing so I said sure as I had nothing to lose. We had already test driven the car at this point and he had my information submitted for financing. While we waited I obtained insurance quotes from the companies I was interested in talking to. He suggested a few I could try as I did not like the rates I was getting. One of his suggestions paid off and I got a decent deal for insurance. My financing came through so I could afford the gap insurance that I wanted and the payment was a little less than quoted by my bank so I went with their financing. The interest rate was the same and I was impressed by the simplicity of the contract. As soon as we received my insurance cards I was on my way. I really appreciated Dave's experience and information. We had fun visiting as well. I would highly recommend this dealership based on my experience. Give that man a bonus! More

Great sales and service I'm very satisfied with the service. I had a very good experience in leasing a new Nissan Rogue with John. He is very knowledgeable about the car incl I'm very satisfied with the service. I had a very good experience in leasing a new Nissan Rogue with John. He is very knowledgeable about the car including the price. Eric at the accounting department thoroughly explained all the documents before I signed it. This two gentlemen are amazing, highly recommended. More

Easiest car buying experience I was given an offer that made it EASY for me to stay and make a purchase that day! I am very happy with my new car! I was given an offer that made it EASY for me to stay and make a purchase that day! I am very happy with my new car! More

Adam/Service Dept. Fast, easy, efficient. Wow. Thank you, IGH Kia Service Department. You had our car ready and repaired under an hour. We will be back! Best service we Fast, easy, efficient. Wow. Thank you, IGH Kia Service Department. You had our car ready and repaired under an hour. We will be back! Best service we have received anywhere in a long time. More

Best car buying experience. After doing research I found a 2013 Kia Optima that looked like it was the right one for me. I went into the dealer and was immediately greeted by the After doing research I found a 2013 Kia Optima that looked like it was the right one for me. I went into the dealer and was immediately greeted by their front desk. After explaining what I was looking for she brought over JP. I explained which car I was looking for which he quickly found; which was probably a chore with the construction. After a test drive we sat down and discussed the vehicle; as well as getting to know JP. Once he talked about the One Love Brigade Charity that he runs I knew I wanted to give my business to him. JP dealt with the one concern I had with the car aka the Marlboro man owned it before me quickly. If you are looking for a vehicle I strongly suggest you look for JP. Knowing how he spends his time away from work,to support Jamaican children, you know that he is of very high character. Thank you again for the great experience. More

Oil Change, but no car wash this time - Disappointed I had a standard oil change and I appreciate that they don't push you to buy a lot of extra services like a lot of places do. I was disappointed that I had a standard oil change and I appreciate that they don't push you to buy a lot of extra services like a lot of places do. I was disappointed that I didn't get a car wash this time. I didn't realize it till after I'd paid, or I would have asked why. I've taken it there for oil changes for almost 4 years and this is the first time I didn't get a car wash. Not sure if they have cut this service, but I was disappointed. More

Phenomenal The most important aspect of Luther Kia (Inver Grove Heights) is their ability to work with the customer, their patience , and above all never pressur The most important aspect of Luther Kia (Inver Grove Heights) is their ability to work with the customer, their patience , and above all never pressurizing the customer. They all have a wonderful team at Luther Kia, in all their departments. More