Luther Kia of Inver Grove

Wouldn’t change a thing I purchased a vehicle from Scott, and as always he was amazing! My husband has been going to him for years and yet again he made the purchase process I purchased a vehicle from Scott, and as always he was amazing! My husband has been going to him for years and yet again he made the purchase process very enjoyable. We had Jamie help us with financing and she was very knowledgeable and helpful also. Thank you for the wonderful experience! More

2017 Rogue purchase and 2010 Murano trade. Found the nice 2017 Rogue that had just showed up that morning at the dealership from Tennessee and my wife wanted to make a trade for our 2010 Murano Found the nice 2017 Rogue that had just showed up that morning at the dealership from Tennessee and my wife wanted to make a trade for our 2010 Murano. The sales team and the appraiser were able to get the Rogue through safety inspection and service while I went and brought back my Murano. I was pleasantly surprised that they had the car ready and prepared so I did not have to make another trip back later in the week. This type of customer service is what brings me back to do business with this car dealership. The trade in was about what I expected and the price on the 2017 very good. Then working with Ryan in the finance team made the numbers work and covered the rest of the paperwork seem easy. More

Solid experience Used car salesman, Scott H, was really great. Answered all my questions, worked with me to find a deal I was happy with. Very knowledgeable. Financing Used car salesman, Scott H, was really great. Answered all my questions, worked with me to find a deal I was happy with. Very knowledgeable. Financing was a little rude initially but then stopped being hangry (?) and was much better. I would prefer to be given more choices about the financial process. It was kind of dictated to one specific thing. I feel I could have asked for other options - I just didn’t, which is on me. More

frustration - connected with an online advertisement - treated poorly by salesman named Tyler - manager Paul Berggren called because I reached out to your deal - connected with an online advertisement - treated poorly by salesman named Tyler - manager Paul Berggren called because I reached out to your dealership a second time via online ad - shared my frustrations related to your dealership ignoring me and my interest in a vehicle on your lot - I explained to Paul that I wanted the Honda Civic on lot and I had about 3-4 hour drive down - Paul stated on the phone that he would hold car in the morning once I verified I was coming down - The next morning Paul would not commit to holding the vehicle for me via text message - We drove down anyway and it took us about 4 hours due to traffic and stopping for breaks - I was very disappointed that Paul had Tyler work with us especially after I told him on the phone the previous evening that Tyler had blown us off and ignored us - Tyler did not apologize or explain why he ignored my text messages and/or phone calls. - Tyler is a poor salesman in my opinion (maybe inexperienced not sure...maybe not the job for him) - Honda Civic had a crack in bumper on passenger side unknown to us until we observed it. That ended our interest in that vehicle. - At times we would come back in after a test drive and be waiting for a long time before Tyler would reengage us. We then kind of transitioned to Paul and worked with him. - I hope Tyler did not get credit for the sale because he should not have. - Many factors played into our decision to purchase from your dealership. Tyler and Paul were not a positive influence in that decision. - Once my wife made a decision that she wanted the Hyundai Sonata it was a done deal (well that's what I thought.) - We went to lunch and ate and talked about it. Upon going back to the dealership it was Paul who we found and told him that we wanted to purchase the Sonata. - We were then shuffled down the assembly line of people needed to finish the deal. - Mitch was a nice guy. - Ryan Anderson put an end to the deal when he offered over 6% interest. I immediately told him that the sale was off and I begin to walk out the door. He said, "you're not going to get 4%" and I said I know that I can get better than the over 6% he was offering. Ryan asked, "what do you want?" I said lower than 6%. He mumbled about "other banks that had not gotten back to him yet." What? If all the banks have not gotten back with rates, why are we even talking? Get the lowest possible rate and then let me know what that is. Don't play games. - Ryan Anderson then proceeded to belittle me and my wife saying "you are only financing $10,000" multiple times. What? Reality check. To some people on this planet $10,000 is a lot of money. Please keep us peasants in mind. We do come around once in a while to purchase lowly, used vehicles. - After Ryan secured a lower rate 5.5% and we did a larger down payment we had a monthly car payment that works for us. Then Ryan said, "you now have a car payment lower than my phone bill." What? What is that supposed to mean. Wow. - Anyway to top it off as we drove away from the dealership my wife was driving behind me in her van. She flagged me down and said that my passenger brake light was out. In lieu of going back to the dealership I drove to Walmart and purchased two bulbs for $4.50 and replaced it myself. - Maybe all of my frustration stemmed from my initial encounter with Tyler and that carried over. Maybe not. Nonetheless, I wanted that Honda Civic and that did not work out. We left buying a car. - Hope my feedback will help you treat people better going forward. More

Were great. Saved me some money. Got me out so I could meet a client. I was looking at 2018 models and they told me that I could save 500 dollars if I got an 2019. Love the car. Ev Got me out so I could meet a client. I was looking at 2018 models and they told me that I could save 500 dollars if I got an 2019. Love the car. Everyone was really friendly and excited for me to get a new car. More

Love These Guys!! I am NEVER dissatisfied with the service I receive here. Buying a car us a breeze, they are honest, friendly, and efficient. Servicing my car is a bre I am NEVER dissatisfied with the service I receive here. Buying a car us a breeze, they are honest, friendly, and efficient. Servicing my car is a breeze also. They are thorough and get the job done right every time. They CARE about my satisfaction. Love these guys!! More

Great service! I was pleased with the customer service, and Adam was great at explaining everything. Prompt service, and satisfied with the job that was done! So ha I was pleased with the customer service, and Adam was great at explaining everything. Prompt service, and satisfied with the job that was done! So happy to have a good service department! More

Great experience Great Service, highly recommend. Scott noticed I had been waiting and stopped what he was doing to accommodate me. Thanks Scott. Highly recommend IGH Great Service, highly recommend. Scott noticed I had been waiting and stopped what he was doing to accommodate me. Thanks Scott. Highly recommend IGH Kia More

Great experience! I had a fantastic experience working with Jeff on the purchase of a certified Kia. The website also offered many perks that made for a quick experienc I had a fantastic experience working with Jeff on the purchase of a certified Kia. The website also offered many perks that made for a quick experience in the dealership. Jeff went above and beyond making it an easy experience, even calling to let me know the car was still on the lot before leaving the day before we came in. More

Oil change and minor service repairs The staff at Kia are always knowledgeable, friendly, efficient, and helpful! The shuttle service is so handy, too. I like being able to wait at home The staff at Kia are always knowledgeable, friendly, efficient, and helpful! The shuttle service is so handy, too. I like being able to wait at home or work. More