Luther Kia of Inver Grove

Great warranty service I brought my Murano in for two issues. The service tech was very professional and detailed. Provided a car while mine took days to repair. Technician I brought my Murano in for two issues. The service tech was very professional and detailed. Provided a car while mine took days to repair. Technician kept me updated during the repair times, and repair was done in a timely manner. Overall a great experience, will continue using them after my warranty expires. More

Always a VERY GOOD experience! We bought our 2016 Sorento because of our service expriences with our old Sedona. They are a very efficient organization, always completing the servi We bought our 2016 Sorento because of our service expriences with our old Sedona. They are a very efficient organization, always completing the service work on time or ahead of schedule. All the service writers have been pleasant and thorough. Keep up the great work. More

Great experience From the moment we walked in, salesman greated us and was attentive and informative thru the entire process. He paid attention to what I wanted in a v From the moment we walked in, salesman greated us and was attentive and informative thru the entire process. He paid attention to what I wanted in a vehicle and shared other options. Found the perfect package with everything I wanted and no extras I didn't want. No pressure, listened to me. My past experience with buying a car was never pleasant. Tyler truly changed that. I would go back to him and recommend him. Probably my first pleasant car buying experience. Love my Rogue. More

Marcus was very very helpful I give marcus 10 stars stars for being able to find me a brand new car and gey rid of the messed up xxx that i had....awesome experience and very help I give marcus 10 stars stars for being able to find me a brand new car and gey rid of the messed up xxx that i had....awesome experience and very helpful with any questions i had..i give him 20 stars..plus a tip More

Oil change Thanks for the great service. Will be back soon. Joe Ray, Greg and Mike are a great asset to your dealership, along with others not mentioned. Than Thanks for the great service. Will be back soon. Joe Ray, Greg and Mike are a great asset to your dealership, along with others not mentioned. Thanks again everyone for the great service. . More

Great service! Nik and Greg were great to work with. They were thorough and responsive. I trust their knowledge and would recommend working with them to anyone. Nik and Greg were great to work with. They were thorough and responsive. I trust their knowledge and would recommend working with them to anyone. More

Wrapping up one lease and starting a new one Matthew Bruce & the Luther Nissan/Kia team provided excellent customer service & great incentives to wrap up one lease with Nissan and start another w Matthew Bruce & the Luther Nissan/Kia team provided excellent customer service & great incentives to wrap up one lease with Nissan and start another with Kia. I was originally looking to purchase my Nissan Rogue at the end the lease. Matt helped me look at additional options including leasing another vehicle. He took time to understand my purchase/leasing priorities and my budget. He and the Luther Nissan/Kia team helped me take advantage of several current incentives. In the end, I was able to make an easy transition from my Nissan lease to my new lease of a Kia Rio. I was very pleased with the high level of customer service provided by Matthew Bruce and the Luther team. More

Poor Customer Service I was having problems with my Kia so I called to set up service, I brought it in for service on a Thursday. The Saturday before bringing it in for se I was having problems with my Kia so I called to set up service, I brought it in for service on a Thursday. The Saturday before bringing it in for service (5 days) the engine light came on, prior to that Saturday neither of the check engine or check oil lights EVER came on. I was told that I needed to have my engine replaced due to lack of service and sludge on the engine. Regardless of the fact that I have to pay for the service when I asked why a check engine or check oil light didn't come on I was told that the lights only come on for "dire situations". I would probably categorize having to replace an engine on a 2015 car for $7000+ a "dire situation". If I have to pay for service what does Kia have to be responsible for? If the lights that are there to warn you don't come on, who answers to faulty equipment, wiring or whatever you want to call it? I guess by prefacing it with "it's not dire" makes it ok. I will never drive another Kia again and I will never recommend Kia to anyone. In a world where there's so much competition for our business, signature service is a must and I definitely don't feel as though my best interest was taken into consideration. Very disappointing. Adam worked on my car, he was great, but the end result was out of his hands. More

Courteous and professional Staff was courteous, professional and punctual. My service was prompt. Good communication by everyone. Waiting area was clean and coffee was good. Staff was courteous, professional and punctual. My service was prompt. Good communication by everyone. Waiting area was clean and coffee was good. Everyone seems to enjoy working there. More

Great service, Friendly people! Colin and Mike were super efficient when I came in to service my Rogue. Setting up an appointment was easy, and check in was a breeze. Colin explained Colin and Mike were super efficient when I came in to service my Rogue. Setting up an appointment was easy, and check in was a breeze. Colin explained next steps and what else was needed and when. I was satisfied with the service. Even though I didn’t purchase from Inver Grove, I will be making this location my service home!! More