Luther Kia of Inver Grove

Disappointed. I brought my vehicle to your Nissan dealership to get warranty work done. After leaving my vehicle there over night I was informed that only 1 of my w I brought my vehicle to your Nissan dealership to get warranty work done. After leaving my vehicle there over night I was informed that only 1 of my warranty issues would actually be covered by my warranty, and it was going to cost over $900 to fix the others. I called Tanner Nissan in Brainerd, where I purchased my Rogue from, and they ensured me that these issues are covered by my warranty. After calling your dealership to talk through it, I was again told that they would not be covered and you would not complete the work without payment. I left your dealership out my $100 deductible, upset, and with a long drive ahead of me with a damaged vehicle. I ended up bringing my Rogue ALL the way to Brainerd (4 hours away from home), they completed the work COMPLETELY, 100%, NO QUESTIONS ASKED, covered by my warranty. Not only that, but for my troubles they did not even require for me to pay the $100 deductible again. THAT is the difference in good and bad customer service. Brainerd went above and beyond to FIGHT for my warranty coverage, got me a free rental vehicle for the night, and did not request payment. All that I was told by you was "no." You need to take a lesson out of their book and step up your customer service game. Why was it so easy for them to get these items covered by my warranty, yet impossible for you? What is the point in paying so much for my warranty if you're not even going to help me get things fixed? More

Experience Joe was a pretty nice salesman, we had no intentions of buying a car that day, just out looking. After test driving the Sorento, we decided yes we wa Joe was a pretty nice salesman, we had no intentions of buying a car that day, just out looking. After test driving the Sorento, we decided yes we want to buy it! He walked us through the paper work and the financing and set it up for us to get our money the next day (at our credit union) and come back and get the car! We will be back! More

2018 Rogue SV Good selection of vehicles. Very easy to work with. All questions answered by knowledgeable sales staff. Would recommend to friends and neighbors. Loo Good selection of vehicles. Very easy to work with. All questions answered by knowledgeable sales staff. Would recommend to friends and neighbors. Looking forward to with them again. More

excellent attention Eric helped me with the car, in the finance department they managed to get an excellent price, Eric is very kind and attentive with his clients Eric helped me with the car, in the finance department they managed to get an excellent price, Eric is very kind and attentive with his clients More

One of the best experiences I had when purchasing a new vehi I feel they deserve it, they made me feel very comfortable and answered all my questions and they did not choose for me I chose. I feel they deserve it, they made me feel very comfortable and answered all my questions and they did not choose for me I chose. More

Amazing sales person!! Highly recommend due to Scott!! Loved working with Scott!! He was very helpful, lots of insight, respectful and overal fun!! He made purchasing a car less stressful and the overall p Loved working with Scott!! He was very helpful, lots of insight, respectful and overal fun!! He made purchasing a car less stressful and the overall process very easy! Would highly recommend Scott to anyone! We will be returning in the future to work with Scott!! More

Fantastic I don’t remember who helped me but everyone there is always so nice and welcoming. Thank you so much for doing the best you can! I don’t remember who helped me but everyone there is always so nice and welcoming. Thank you so much for doing the best you can! More

Problem fixed quick and easy Went in for a tire issue and they were able to fix it ant no cost to me which is great. Especially since it was a newer car Went in for a tire issue and they were able to fix it ant no cost to me which is great. Especially since it was a newer car More

So far so good work Nissan fix my heat settings in my vehicle that wasn't working, by replacing items to get it to work and replaced the car cigarette lighter. Nissan fix my heat settings in my vehicle that wasn't working, by replacing items to get it to work and replaced the car cigarette lighter. More

The people at this dealership are way beyond excellent! The professional way they go about the job and yet they have you at the center of time spent at at dealership. It’s like you are at a family reunion The professional way they go about the job and yet they have you at the center of time spent at at dealership. It’s like you are at a family reunion and your meeting a different relative every ten steps. A person doesn’t have to like all that you meet but in this instance, I did. Keep up the good work! Strange, but true! More